What does this mean?

10 replies [Last post]
Warriyo
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Wilderness Explorer
Joined: 03/26/2021

I want to place the book of dragons decor in my hideout. And I got this message. My hideout is empty. 

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CaramelCreatures
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Joined: 04/06/2022
Oh.

Pretty sure each item has a certain amount of points and there is a limit to how many points there can be.

 

Oh didn't see the bottom part

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GoonyBard
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Joined: 09/29/2021
Hey!

Hi there,

 

Thanks for letting us know about this, and sorry for the trouble! Usually you'll get this message if the item you're trying to place will exceed your room's creative point limit, but as you've mentioned, your hideout is empty and you shouldn't be seeing this message.

 

I'll need to take a look at the item, and, if needed, I may need to check your viking's account. Could you please write a ticket to Customer Support through our customer support portal detailing everything related to this issue? If our Customer Support team can't help you, they'll elevate it to us and we'll take a closer look.

 

In the meantime, have you tried exiting the game, then re-entering the hideout to try again? What does it say your room's current creative points is? There might be a chance your room's data hasn't initialized correctly on the back end which could cause this issue to occur.

 

Sorry again for the issue, reach out to us and we'll do everything we can to fix it for you!

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Marryboron
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Joined: 08/22/2020
....

I have the same mistake and I removed half the ornaments and I still can't insert them.

I tried to reinstall the game or leave and come into hideout and it still doesn't work, so I turned to Support SoD and I'm currently waiting for an answer. I know you definitely have other important mistakes than this.

Otherwise the color Thawfest does not work (at least for me)

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GoonyBard's picture
GoonyBard
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Joined: 09/29/2021
Hey there!

I'm sorry to hear that you've had no answer from Customer Support. I know we've received a lot of Thawfest tickets lately, so there's a chance your ticket may have fallen through the cracks. PM your ticket number to me, I'll reach out to the CS side and nudge them to answer you.

 

Did you send a ticket about the Thawfest paint too? If so, send that ticket to me too and I'll do the same with that one too.

Marryboron's picture
Marryboron
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Joined: 08/22/2020
....

Thank you for the answer

That's good, I'll wait, I know they definitely have a lot now, I'll send the ticket number :-)

Otherwise, I didn't send a ticket to Thawfest paint, I didn't take it as a serious mistake.

Kay's picture
Kay
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Joined: 12/16/2020
Delete

I had the paint issue, deleted the app on my iPad and reinstalled it - I can see it now

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Hi, this is Kay’s signature. Although I only joined the forum recently, I have been on SoD for over six years - my very first dragon was my Titan Wing Monstrous Nightmare, Hooky.

 

Things I would love to see from SoD:

- More Islands! A Defender of the Wing Island, another Dragon Hunter Island, Whispering Death Island. A Monstrous Nightmare and Typhoomerang Island would be epic too. Maybe class Islands? There you could see stoker class dragons on Stoker Island (it may have volcanoes or something?), and tidal class dragons on Tidal Island (lots of lakes and waterfalls?). Also, how have Outcast and Berserker Island never been a thing in game? They're as important as Berk and New Berk!

- More expansion packs! I would gladly pay gems if it means I could do more quests and get cool dragons.

 

I hope the devs see this!

 

Kay

 

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Marryboron
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....

Thanks so much for the advice

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TheSupremeCabba...
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Hahahahaha

I know a friend of mine has this same problem. Every time he tries to place the book of dragons hideout decor, it tells him that it exceeds the point limit.

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vintages
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I have the same issue, I'm glad to know it's not just me. I've been waiting over a year to place mine.

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GoonyBard
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Joined: 09/29/2021
Hey there!

Hi there,

 

I just wanted to follow up and let you know we've identified the issue and we're rolling out a fix for it in an upcoming asset update. When this update rolls out, your game will download the fixed item automatically and you should be able to place it in your hideout.

 

If you run into any more issues with this or any other item, please feel free to reach out to us again via our customer support portal and we'll take a look. Thank you for reporting the issue!