Unable to log in.. Does anyone know how to fix this? I'm getting worried.

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Dragon XD's picture
Dragon XD
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Joined: 01/21/2018

While i'm waiting for a response from the team (i already contacted support, and am currently waiting for a response) i wanted to quickly address this problem here too, to hopefully find someone with a solution, or some simple advice.

 

Today, after 1 year and 3 months of absence, i decided to finally log back in the game.. And i wasn't able to. I tried on PC, and the game didn't let me, it kept saying "the server has crashed!" "An error has occurred!" and it didn't let me log in. 

 

I tried on mobile too, same issue. I tried with another account of mine on both platforms and it still did the same thing. I tried to "play as guest", and it gave me the infinite loading, without the server crash and error messages.

 

I'm getting a bit worried that my almost 5 years old (main) account got somehow wiped because i didn't log in for 1 year and 3 months.  It's weird because, the second account i tried logging into after i failed with my main is actually slightly older than my main, i created it in march 2017, and was still able to log back in it in 2018 - 19. But for some reason, right now, i am unable to log into them both. 

 

To clarify, i do remember both the username and password. I have them saved on my phone, but when i inserted the credentials, i was unable to log in. 

 

Does anyone have any suggestions on how to fix this? I don't know if my accounts got somehow wiped, and i'm afraid they have, despite me having registered and having completed the registeration right after creating my account, so almost 5 years ago.

 

 

NOTE: I put this thread in the "mobile technical support" because the same error occurred on mobile too. 

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JadeeBug13's picture
JadeeBug13
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Idk maybe wait

That sounds like something I've had happen to me before. Unfortunately I don't know what to do about it, I guess just wait

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...

I doubt your account has been wiped/deleted. People have come back from longer hiatuses than your's and their account is still there. The fact that it wouldn't let you play as a guest either also makes me doubt your account has been deleted. You could do like Jade suggested. If you wait things out they sometimes clear up on their own. You could also try uninstalling and reinstalling the game but the fact that it's happening on 2 different devices makes me think that probably won't help. Are you sure your pc and mobile device are still able to run the game? If you can't enter the game through any of your accounts or as a guest it could be that your devices are no longer able to run the game. Idk. Maybe someone else will be able to help or maybe customer support will be able to help you. Hope everything works out and you can log back in soon! :)

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Marryboron
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....

Yes, I agree with HPowers, it may be a device error that can no longer start the game properly, or your WiFi connection. It takes about 40 minutes on my old computer for the game to start and I also get Battle events, I log in on a new computer within 5 minutes and on my phone within 2 minutes. So a lot depends on WiFi and the equipment you have.As HPowers also wrote a lot of people came back with a break and could continue again, but again it can be some mistake which can be long term or short term.

I also had a problem logging in to Thawfest and I know what it's like to lose access to something you work on every day, for example. I wish you good luck and I hope to meet you at the Battle event :-)

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Adult Deathsong  - Garf
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Adult Razorwhip - Vetrostiska
Adult Groncicle - Blue
Titan Whispering Death - Simir
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Adult Alpha Light fury  - Altaria
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Adult Eruptodon - Miak
Adult Eruptodon - Velká Ochrankine
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Adult Dreadstrider - Loki 
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Adult Bonestormer - Patch
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Titan Slitherwing - Atalay
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Adult Wholly Howl - Pengu
Titan Terrible Terror- Leaf
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Adult Gronckle - Smok
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Adult Moldruffle - Falem 
Adult Snow Wraith - Borron 
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Adult Ridgesnipper - Supreme
Adult Hotburple - Machine
Adult Smothering Smokebreath - Anubis 
Adult Sweet Death - Tymeson
Adult Crimson Goregutter - Swapshira 
Titan Scauldron - Nefertity 
Adult Tide Glider - Anonymous
Adult Abomibumble - Velkhana
Adult Windwalker - Dracarys
Adult Buffalord - Taurus
Adult Fire Terror  - Darkwarg
Adult Ghastly Zapplejack - Yahweh
Titan Hobgobbler - Chaghatai
Titan Hushboggle - Aiwayaha
Adult Flightmare - Shen
Titan Sentinel - Lullaby
Adult Zipplewraith - Sprite
Adult Sand wraith - Rayna  ( Dragon of my 2nd anniversary in SoD ) 
Titan Deathsong - Haseki 
Adult Speed Stinger - Nerve
Titan Chimeragon - Khalifa 
Adult Gruesome Goregripper - Sarkath 
Adult Silver Phantom - Rhaenyra 
Titan Buffalord - Kosem 
Adult Hideous Zippleback - Khalissi
Titan Gronckle - Hatice
Adult Dramilion - Anchesenamon
Adult Slithersong - Hurrem
Adult Skrill - Meryem 
Titan Silver Phantom - Caraxes 
Adult Stormcutter - Newfie
Titan Grim Gnasher - Syrax
Adult Graveknapper - Balerion
Adult Wholy Howl - Vhagar 
Adult Sand wraith - Sandstoper 
 
 
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~

I don't think account wiping is something jumpstart does. If they do they'd likely announce it in advance.

 

I think it's a good idea to wait for a reply to your support ticket- sometimes individual accounts get kind of borked and it takes a dev to diagnose and fix the problem. 

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Jumpstart has done a good job....so far.

I agree. Jumpstart has been pretty good with alerting people about stuff, any of it. (I never go without a message notice when I get a gift on there).