Unable to Log-In After Sending a Password Reset Request.

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EchoTheWayfarer
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Viking Warrior
Joined: 04/28/2020

This issue occured yesderday (10/18/20). My computer is a Laptop running Intel CORE i7, NVIDIA Geforce GTX, with 16 GB RAM. Currently runs Windows 10, and I commonly use Google Chrome but recently switched to the DuckDuckGo extension. I was trying to log into the website that day and couldn't for the life of me get my password to work, so I tried reseting it. I know I'm using the right username and email to retrieve that info, but I kept getting an error along the lines of an error occuring during my request. Figured, ah well I'll just play the game then I don't need to be that much in the website. Turns out it logged me out and won't accept my old passwords. Tried reseting through the game page and also got an error. It's been a day since then, I figured I'd wait incase there was actually some minor issues with the servers and what-not but still can't get a request to go through. Been checking my email for any messages, especially in the Spam folder. Still can't log on nor get a new password. I might try again later after turning off/uninstalling the extension, but is there anything else I can do? 

 

Thank you.

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HPowers's picture
HPowers
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The only thing I can suggest is to either pm Brynjolf or email customer support with this issue. I think support can help you to get a new password.

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EchoTheWayfarer
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Viking Warrior
Joined: 04/28/2020
I've already pmed Brynjolf,

I've already pmed Brynjolf, but it's been since that person has been online, roughly 5 days. Is there a support email somewhere then? If so where is it?

HPowers's picture
HPowers
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The email for support is support@schoolofdragons.com.

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Varku
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Joined: 06/14/2015
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I had the same issue a few days ago, but on mobile. I didn't reset my password but the game refused to accept my current as correct! It fixed itself after a day. How long have you had this issue?

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EchoTheWayfarer
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Viking Warrior
Joined: 04/28/2020
I'm currently still having

I'm currently still having issues, and it's been three days since they've gotten back to me and it was just a message saying they have programmer working on it. I'm honestly not that happy at the moment. I was hoping it'd be fixed by now.

EchoTheWayfarer
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Viking Warrior
Joined: 04/28/2020
It has been five days since

It has been five days since they've emailed me, I still cannot log into my account. I still cannot reset the password. I am extremely frustrated with this, as I was hoping to catch the event for the full time it was going. I've spent actual money on gems for the expansion, I do not want to make another account and lose that progress and those gems. 

SwampertGirl's picture
SwampertGirl
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Viking Warrior
Joined: 12/05/2014
honk

I'm having this same issue too. I've entered the correct password several times, and it tells me I'm wrong. So naturally I request a password change, but I still haven't received an e-mail about it. It's been about 24 hours.