Screen changed resolution and won't go back.

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honeyguts
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Jarl
Joined: 03/02/2021

When plugging in my device (Surface Pro 8) earlier the computer tilted for a second and the game switched it's resolution and became boxed in, cutting off the sides and not going back, even when I reinstalled the game. Is there any way to fix this? It makes the game very unplayable.

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Marryboron's picture
Marryboron
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Supreme Viking Champion
Joined: 08/22/2020
....

Unfortunately, I'm a mobile player so I can't imagine it. Maybe Screenshot would help solve it. As far as I know, the game offers some adjustments in the settings. You can access the game settings on the computer by pressing the ESC key, which will open the editing table and you can then edit it. But unfortunately I'm a mobile player so I don't know if it works

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GoonyBard's picture
GoonyBard
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Game Developer
Joined: 09/29/2021
Hey there!

Hi there,

 

Sorry for the trouble! Seems like there may be some lingering configuration causing issues for you after you uninstalled the game. Give this a try:

 

Basically, you're going to manually reset the screen resolution for the game. If you've never done this before, I would recommend seeking the advice of someone immediately available to you who can help guide you through it in more detail since this is typically done by advanced Windows users. Here's what you should try:

 

  1. Open the "Start" menu
  2. Type "regedit" (without quotes) into the search bar to find the Registry Editor application
  3. Open the Registry Editor application
  4. Find the School of Dragons folder under Computer\HKEY_CURRENT_USER\SOFTWARE\JumpStart\SoD
  5. Go into the SoD folder and find every key that has the words "Screenmanager Resolution"
  6. Select each of those registry keys that have the words "Screenmanager Resolution", right click them, and then delete them. A warning will appear, just click OK since these values will be regenerated
  7. Re-launch the game and the resolution should go back to default

 

If the issue persists, I would highly recommend sending a ticket to Customer Support about the issues you're experiencing so you can continued support for this specific issue.

 

Again, sorry you're having issues with this! This should hopefully help you get back into the game with the right resolution, but if not, just reach out and we'll keep working with you to solve it.

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