Need help finding new quests

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Joined: 01/12/2016

I can not find any new quests and I have been told I have to complete New Student and Wilderness Quests before getting the 22 new quests.  These have already been completed.  When I recontacted customer support they stated that it now shows I am in the middle of these quests!!!???  I need help figuring out how I started these and how to finish so I can move on to the new ones.  Thank you