My username and password are deleted,apparently :(

5 replies [Last post]
Sat, 12/07/2019 - 02:40
Dragonfly's picture
Dragonfly
Offline
Viking Warrior
Joined: 09/22/2019

Hello there,

I haven’t been online her barely at all for a few weeks,but I went to Log into the game and it came up with “Your username and password don’t match.” So I though,okay,that’s fine,I’ll just reset my password.Only to discover when I tried to link the email of the account and username,it says “This username doesn’t exist.” I’m getting worried now that my account has maybe been bugged or deleted! :( Anybody else having this issue or know how to get my account back?

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Sat, 12/07/2019 - 03:36
#1
ReliefMoor's picture
ReliefMoor
Offline
Viking Warrior
Joined: 11/17/2019
Hmm

Did you ever verify your account?

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Sat, 12/07/2019 - 05:51
#2
Dragonfly's picture
Dragonfly
Offline
Viking Warrior
Joined: 09/22/2019
Yup

Yes,I did verified it ages ago.

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Sat, 12/07/2019 - 19:58
#3
Megaboltphoenix's picture
Megaboltphoenix
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Supreme Viking Champion
Joined: 07/09/2016
Subject:

Hmmm... Have you checked and made absolute sure that you spelt your username correctly? No accidental capitalization, typoes, puncuations, counting your characters to see if they're all there, looking through those characters to find the exact right characters in the exact right spot? Sometimes I mispell my username no matter how much I've memorized it. This is done simply by a slip of a finger.

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Sun, 12/08/2019 - 00:38
#4
Dragonfly's picture
Dragonfly
Offline
Viking Warrior
Joined: 09/22/2019
Yes...

I wrote it down and have never changed it.It was all correct.It said the username doesn’t exist when I tried to reset my password on the login page.I have no idea where my accounts gone or how I could get it back :(

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Sun, 12/08/2019 - 18:44
#5
Megaboltphoenix's picture
Megaboltphoenix
Offline
Supreme Viking Champion
Joined: 07/09/2016
Late reply

Memory of what your usename is... is not my point. What I'm trying to get at is pointing out the chance you might have accidently pressed —let's say— an "S" when there should be a "D", if you know what I'm saying.

Mistakes happen while typing. I just want to know if you double checked, made sure everything is spelled correctly.

 

 

If you have and it still doesn't work, you can email the support team and see if they have your username in their system. If you PM Brynjolf about it, he can help you with it.

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