Lost Account

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Acnorill21's picture
Acnorill21
Offline
Jarl
Joined: 06/26/2016

I don't even know where to start. I have lost my account because the server crashed a while ago and it ended up resetting the log in page. I couldn't just log back in because I forgot that I had changed my username and my password. So, I ended sending an email for help. However, they still haven't replied to my email yet. I have even sent them screenshots of me playing on my account. I am getting more worried each day because I had spent so much time and effort into my account and I do not want to start all over again. I have spent real money on the game and I don't want to lose all of my dragons! I am so close of having every single dragon in the game. I also have most of the expansion packs unlocked. So, I don't think this is fair at all! It may be my fault for not remembering the username, but school of dragons should've fixed this bug a long time ago. So, we both have our faults here. I'm begging for the attention of the staff to read this post and help me get my account back. I really miss my dragons and I don't want to lose them. 

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StormySavage's picture
StormySavage
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Supreme Viking Champion
Joined: 10/18/2019
.

Now this may sound pessimistic, but this is true: If you are relying on the admins to read this thread in order to get your account back, you have a 1% chance of getting your account back. I feel really sad for you, I wouldn't want to lose my account if I had lots of progress.

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Acnorill21's picture
Acnorill21
Offline
Jarl
Joined: 06/26/2016
.

Now, that's the thing I hate the most. The admins don't seem to care about people losing their accounts. I have lost an account before this one because I was using the gem glitch too much. When the problem was resolved, they still didn't resurrect my old account back. Everyone else got their account back, but I didn't. So, what they are doing is terrible. They should start doing their jobs for once because I am not gonna lose two accounts. The gem glitch wasn't my fault. It was their fault for having that glitch in their system. I just followed the guide on a Youtuber about this gem glitch. I think her name was Silverweed or something like that. So, they basically wanted us to pay for gems back then, which is stupid. I have spent a lot of money on this game and they should stop being lazy and actually help me. Because this is just stupid. They aren't even doing their jobs. 

Lady fighter's picture
Lady fighter
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Supreme Viking Champion
Joined: 04/16/2019
* BOOM BOOM *

  Oh no! Have you tried changing your username and password again? Send an email to the staff if you haven't already.

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Acnorill21's picture
Acnorill21
Offline
Jarl
Joined: 06/26/2016
.

That's the thing. I don't remember my username or my password. I only remember my old username and password before I changed it. So, I don't know what to do. This breaks my heart. I really miss my account. This is no fair. I have sent them an email about it, but they still haven't replied to me yet.

Varrok's picture
Varrok
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Chief
Joined: 08/02/2019
Website?

Are you currently logged in on the website? (Not the forum - the login that pops up when you click "play now". It doesn't really do much)

 

That uses the same username and password, so if you poke around there might be a "forgot my password" feature or something similar.

 

Best wishes, hope you're able to find a solution!

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StormySavage's picture
StormySavage
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Joined: 10/18/2019
o.o

ooooh. Totally lovin the new profile pic varrok. Good siggy art too!

Varrok's picture
Varrok
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Joined: 08/02/2019
Thanks!

Aha, thanks! I'm by no means a natural artist, so I'm glad it looks good. ^^

Varku's picture
Varku
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Supreme Viking Champion
Joined: 06/14/2015
~

Try sending them an e-mail again. Be sure to be clear regarding your issue and send the e-mail from the address you have your account tied to- screenshots should not be necessary. Perhaps they didn't receive all the necessary information?

 

I'm not sure what bug you mean, though.

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Ashe's picture
Ashe
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Dragon Trainer
Joined: 09/26/2020
skrill.png

This is just a bit of brainstorming here, but search for the mail that prompted you to activate your account (the one that the game sends you when you create an account). You'll at least be able to find your username that you used to log in there, and it will increase your chances of Support recovering your account. Consider this alongside the advice the others have given. I know, it's your old username, but it MIGHT just help them identify your credentials. I've been through this before, and doing something like that yielded results.

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