Issue with Gem balance after purchase

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Joined: 02/19/2016

Hello My Daughters user name is ellafury.

On January 22nd My daughter had a total of 1030 Gems and she purchased a razorwhip egg which was 500 gems. After she purchased just one egg, after the purchase she was left with only 7 gems. So she is missing 523 gems after that purchase.


THen on February 12th she had built up a total of 520 gems, she attempted to  purchase a stable for 200 gems again was dropped down 20 gems left. So she is missing 300-= gems after that purchase.

I;m just looking to see what is happening and to see  if she can get her lost gems back


Thanks Joshua