I visit a friend and the texture of the game goes crazy

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Marryboron
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Joined: 08/22/2020

Maybe someone has met it before.
After the Battle event, I wanted to visit a friend, after clicking the visit button, I appeared in a place (which did not remind me of any island) where there was no land, no other players and my dragon including my character considerably blurred. Subsequently, my screen began to flicker and black patterns began to appear (more in the pictures I took)
I immediately turned the game off and on again, and it was okay for me to be in Training grounds, but when I wanted to press the "visit" button again, it did the same thing that scared me again.I want to ask do you have it the same way that after visiting a friend the same thing happens to you?

I will add the pictures in the next comment

I'm playing on the phone - RMX2020/Android 10

Thanks :-)

I apologize for any mistakes in the text

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Marryboron
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......

 

 

JadeeBug13
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Howler buried my subject

Whoa that is freaky. And messed up. Perhaps contact CS about this?

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Hey there!

Hi there,

 

First, no need to worry! Your viking, your dragons, and your device are all completely fine. What you saw was a floating point single precision error which happens in every video game, and is completely harmless. When moving to a new location, your avatar teleports away from the origin point of the world for a split second to move out of the way until the scene finishes loading. You normally wouldn't see this, but if an error causes the logic to fail, then the code that moves you back to the right spot won't trigger and your avatar will stay far away from the origin. Since your device's processor can't precisely calculate your viking's position at such extreme distances, the numbers are a little off and everything ends up displaying incorrectly.

 

Here's a video demonstrating what happens as you move farther away from the origin: https://www.youtube.com/watch?v=wGhBjMcY2YQ

 

So no worries, no need to be scared or concerned!

 

As for the issue itself, I'll need some information so we can try to reproduce it on our end and fix it. Do you remember where your friend was when you attempted to visit your friend? Did this happen only after completing the battle event, or every time you visit your friend? Any other details would be greatly appreciated; if you haven't already, please consider writing a ticket to us about the issue with those details so we can track the issue in our system.

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Marryboron's picture
Marryboron
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Thanks

Thank you for your reply, I'm happy for the reassurance you wrote me. Today I met it for the first time, after the Battle event I wanted to visit a friend, so I gave the button "visit" and what I described happened, after turning off the game I appeared in Training Grounds and it was after the Battle event and I wanted to see a friend and again I clicked the "visit" button and again the same problem. Regarding the place, I think my friend was on Lookout Island. I haven't tried it with other friends. But I will definitely try it tomorrow and if it happens I will create a ticket for your customer support.

Thank you very much again