I can't access THIS specific account from PC

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Sketch7908
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Jarl
Joined: 01/30/2021

  I can access this account from mobile perfectly.  But the problem is with the desktop version. When I select "play now" with this account it stucks at loading screen and  it gives me this massage; "You have been logged out. Please try logging again" And trying again gives me the same message over and over again.  

For better clarification; 

 1. I can access other accounts with different email address from my PC. This only happens at this account.

  2. I tried to uninstall and re-uploade it but it didn't work.  

3. I tried to open it from different computers and result is the same

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Marryboron
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Joined: 08/22/2020
.....

In my opinion, your computer or WiFi does not meet the requirements of the game. Since I play on Phone, Tablet, Computer and get into the game right away (sometimes the logout table shows up but not every time)

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Adult Armorwing - Palmicka
Adult Slithersong  - Jewelina
Adult Razorwhip - Vetrostiska
Adult Groncicle - Blue
Titan Whispering Death - Simir
Adult Smitten Hobbobbler - Khan
Adult Alpha Light fury  - Altaria
Adult Alpha Night Fury - Toothless
Adult Skrill - Viggo
Adult Eruptodon - Miak
Adult Eruptodon - Velká Ochrankine
Adult Singetail - Mala
Adult Elder Sentinel – Guardian
Titan Dramilion - Alfa
Adult Nightlights  - Dart
Adult NightLight - Pouncer
Adult Typhoomerang - Fearless
Adult Dreadstrider - Loki 
Titan Flightmare - Mischief
Titan Death Song - Melodia
Titan Skrill - Lailfaly
Titan Stormcutter - Toruk Makto
Adult Chimeragon - Shira
Titan Hideous Zippleback - Fanktus
Teen Nightlights - Ruffrunner
Teen Nightlights - Pouncer
Teen Nightlights - Dart
Adult Deathsong  - Mihrimah
Titan Deathgripper - Eimi
Adult Thunderdrum - Kowil
Adult Flame Whiper  - Grimborn
Adult Delivish Dervish - Shadou
Adult Bonestormer - Patch
Titan Woolly Howl - Sisu
Adult Slitherwing - Layllah
Titan Slitherwing - Atalay
Adult NightLight - Ruffrunner
Adult Wholly Howl - Pengu
Titan Terrible Terror- Leaf
Titan Schockjaw - Ammba
Adult Seastormer - Elsker
Titan Razorwhip - Razuler
Titan Triple Styke - Rhapsody
Titan Speed ​​Stinger - Liry
Adult Night Terror - Smidwarg
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Titan Silver Phantom - Nala 
Titan Screaming Death - Freeya
Titan Timberjack - Sylvie
Adult Gronckle - Smok
Adult Fireworm Queen - Arriva
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Adult Moldruffle - Falem 
Adult Snow Wraith - Borron 
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Adult Hotburple - Machine
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Titan Scauldron - Nefertity 
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Adult Windwalker - Dracarys
Adult Buffalord - Taurus
Adult Fire Terror  - Darkwarg
Adult Ghastly Zapplejack - Yahweh
Titan Hobgobbler - Chaghatai
Titan Hushboggle - Aiwayaha
Adult Flightmare - Shen
Titan Sentinel - Lullaby
Adult Zipplewraith - Sprite
Adult Sand wraith - Rayna  ( Dragon of my 2nd anniversary in SoD ) 
Titan Deathsong - Haseki 
Adult Speed Stinger - Nerve
Titan Chimeragon - Khalifa 
Adult Gruesome Goregripper - Sarkath 
Adult Silver Phantom - Rhaenyra 
Titan Buffalord - Kosem 
Adult Hideous Zippleback - Khalissi
Titan Gronckle - Hatice
Adult Dramilion - Anchesenamon
Adult Slithersong - Hurrem
Adult Skrill - Meryem 
Titan Silver Phantom - Caraxes 
Adult Stormcutter - Newfie
Titan Grim Gnasher - Syrax
Adult Graveknapper - Balerion
Adult Wholy Howl - Vhagar 
Adult Sand wraith - Sandstoper 
 
 
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Sketch7908
Offline
Jarl
Joined: 01/30/2021
But I was able to acces it

But I was able to acces it couple of months ago without any problem. And like I said in the post I can sill  access other accounts with different email address from the same PC

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LissaFish
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Joined: 02/12/2017
I experience this too

I have decent wifi and still this issue persists.

The account I have the most trouble with is the one with the most dragons and collected items. I have a lot, and it takes forever to load on the tablet and doesn't if I'm on PC. I find the best solution is to use my tablet for the most part and only use my computer if I have time to let it "think".

If you leave your account from your phone or tablet on a Viking that loads easily, try entering again from your computer it might let you in. Do some stuff on that Viking's account, then attempt to switch to your trouble Viking. If it takes longer than a minute to load I usually exit but this is the way I access my trouble viking from pc. When I'm finished in trouble viking's account, I'll switch back to the easy-load viking, enter the game, then exit.

It's complicated but SoD is an old game with plenty of quirky personality. These are the things that come with the territory :3

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Sketch7908
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Jarl
Joined: 01/30/2021
Thank you for your answer. I

Thank you for your answer. I tried what you said, I even brought a viking slot for that but only difference is now the game is stuck loading in viking slot menu and five minutes later the game gives me this massage "The server call timed out. Please try again later." And trying again gives me the same message

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LissaFish
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Joined: 02/12/2017
Oof

I'm sorry, wish it worked for you. seems you've made the right decision to contact support, heh maybe I will too

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Foxburrow
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Joined: 06/02/2018
It sounds like a programmer

It sounds like a programmer from SoD team should take a look on your account :c it's weird that you have problems with only one account 

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HPowers
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I agree with Foxburrow. It sounds like this is an account specific issue since you've tried to access that account on multiple devices and you can't and you can access other accounts. I suggest creating a ticket about this issue on the support site which you can get to by clicking the picture of Hiccup and Toothless that says "Contact Customer Service" on the right side of the forum. Hope it gets fixed for you soon! :)

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Favorite Music: Country, Pop, and Disney Songs

 

Favorite Seasons: Spring and Summer

 

Favorite HTTYD Characters: Hiccup, Toothless, Astrid, and Tuffnut

 

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Favorite Dragon Species: Furies(Night Fury, Light Fury, and NightLights)

 

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Favorite Vegetables: Corn and Potatoes

 

Favorite Fruits: Grapes and Bananas

 

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Sketch7908
Offline
Jarl
Joined: 01/30/2021
Thank you I sent the player

Thank you I sent the player log files to them. I hope it gets solved 

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HPowers
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Joined: 03/25/2015
...

You're welcome! :)