Game window become flatten and tiny

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chameishida's picture
chameishida
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Supreme Viking Champion
Joined: 08/01/2014

I haven't send a ticket for this yet because I figure it might not be a bug and more of a 'I accidentally clicking something and a little old me has not enough IT knowledge to fix it" so I want to ask in case someone know of have any tricks?

My game window size has become very tiny and flatten, I don't know what happened, if I accidentally click something or not. Restart the game doesn't fix it. Restart the computer doesn't fix it. Uninstall and reinstall the game doesn't fix it. As far as I tried, I can't drag the edge of it to make it bigger manually.

(Window size compare to regular icon)

Alarmingly if I press Alt+enter in an attempt to fullscreen it, this happened

(A full screen mode of a very flatten screen)

 

So uh...any help? 

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GoonyBard's picture
GoonyBard
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Game Developer
Joined: 09/29/2021
Hey there!

Hi there!

 

Sorry to hear you're having issues with the game! That does seem like an unusual issue, but we might be able to fix it.

 

First, do the usual troubleshooting steps. Shut down your computer fully, then turn it back on. If that doesn't help, check and make sure your graphics card drivers are up to date, then reboot again. There's a chance that the graphics card driver crashed and hasn't recovered, so those steps will help start with a clean slate and get you up to date just in case.

 

If that doesn't work, follow the steps quoted from another thread I responded to with a similar issue:

 

Basically, you're going to manually reset the screen resolution for the game. If you've never done this before, I would recommend seeking the advice of someone immediately available to you who can help guide you through it in more detail since this is typically done by advanced Windows users. Here's what you should try:

 

  1. Open the "Start" menu
  2. Type "regedit" (without quotes) into the search bar to find the Registry Editor application
  3. Open the Registry Editor application
  4. Find the School of Dragons folder under Computer\HKEY_CURRENT_USER\SOFTWARE\JumpStart\SoD
  5. Go into the SoD folder and find every key that has the words "Screenmanager Resolution"
  6. Select each of those registry keys that have the words "Screenmanager Resolution", right click them, and then delete them. A warning will appear, just click OK since these values will be regenerated
  7. Re-launch the game and the resolution should go back to default

 

If all else fails, please send a ticket and we'll have someone on the customer service team walk you through some other steps. We'll keep working with you to get it fixed, and if need be, we'll elevate it to someone on the team who can weigh in and fix it.

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chameishida's picture
chameishida
Offline
Supreme Viking Champion
Joined: 08/01/2014
Oh the regedit works like

Oh the regedit works like magic! thank you so much! The game is back to normal now