Game stuck on loading screen on pc..

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DefenderBryhild's picture
DefenderBryhild
Offline
Supreme Viking Champion
Joined: 07/23/2021

Hello...anyone else getting this stupid thing again?

 

I've redownloaded the game on my pc about 3 times but when I hit PLAY in the Viking menu, it gets stuck halfway on the loading screen and doesn't load. Now I'm not a tech savvy so don't ramble weird words at me on what to do XD 

My internet is absolutely fine, just my game won't load in. It's happened a ton during every 2 months or so..

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Rosemeralda's picture
Rosemeralda
Offline
Supreme Viking Champion
Joined: 07/25/2021
With the new update happening

With the new update happening soon, I'd say it's probably that.

That's only my guess though. Hope this helps!

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Starlight and Esmé, my Signature Guardians!

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My name is Rosemeralda.

My bestie is Jadeebug13!

I have probably seventy-ish dragons, including all three Night Lights.

Dart is my favorite Night Light.

I love all of the dragons, but my top favorites are: Sand Wraiths (My first dragon, named BlackBird), Stormcutters (Looks like my cat), Night Fury, Light Fury, Night Lights, Triple Stykes, Deathsongs, Flightmares, and Skrills.

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(Clan is closed off from requests, sorry.)

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GoonyBard's picture
GoonyBard
Offline
Game Developer
Joined: 09/29/2021
Please send a ticket!

Hi there!

 

Sorry to hear you've been having trouble logging in! The best thing you can do at this point is to submit a ticket to us through our customer support portal. A customer service rep will ask for some extra information such as device and OS, and help you through some troubleshooting steps. If that doesn't work, the ticket will come to us and we'll investigate your account to see what's causing the issue.

 

Again, sorry for the trouble! Send a ticket and we'll help the best we can so you can get back on your journey.

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