"contact us"
Sorr to hear you too is having problems with it too. Just a though of trying it but maynot fix the problem. Did you clear out your unity player files and reload new files to see if there.
Hi Kiffer Anthony,
We undertand your frustration regarding your missing gems. We would be too and we want to help you get to the bottom of this as soon as possible. Can you tell us more information so that we can better understand the problem that you are facing? When did you contact Customer Support? Please know that with the volume of inquiries they receive on a daily basis, that sometimes it takes them a little bit of time before they can get back to you.
We can follow up with them to ensure that they are fixing the issue if you can privately message us your account information and Customer Support ticket number.
Thank you for your continued patience.
Hi Kiffer Anthony,
We undertand your frustration regarding your missing gems. We would be too and we want to help you get to the bottom of this as soon as possible. Can you tell us more information so that we can better understand the problem that you are facing? When did you contact Customer Support? Please know that with the volume of inquiries they receive on a daily basis, that sometimes it takes them a little bit of time before they can get back to you.
We can follow up with them to ensure that they are fixing the issue if you can privately message us your account information and Customer Support ticket number.
Thank you for your continued patience.
LOL, same with me... I never get a response. But whatever.
Where'd you get the gems from? Did you just buy them or did you get them through membership?
Hello Scottnov, yes! You can get gems either by purchasing them or buying a membership where you will recieve gems every month.
faf
I had purchase 1,075 gems and invited my 3 friends to play SOD but I NEVER got them and I also contacted the support but didnt hear a reply which I contacted them about 1/2 months ago. Getting a bit Angry as I purchased them using my christmas money. I have been one of the thousands of players that played this game when it first was created. Please get back to me ASAP Plzzzz.
Thanks
Tiffyb1999
I had purchase 1,075 gems and invited my 3 friends to play SOD but I NEVER got them and I also contacted the support but didnt hear a reply which I contacted them about 1/2 months ago. Getting a bit Angry as I purchased them using my christmas money. I have been one of the thousands of players that played this game when it first was created. Please get back to me ASAP Plzzzz.
Thanks
Tiffyb1999
I had purchase 1,075 gems and invited my 3 friends to play SOD but I NEVER got them and I also contacted the support but didnt hear a reply which I contacted them about 1/2 months ago. Getting a bit Angry as I purchased them using my christmas money. I have been one of the thousands of players that played this game when it first was created. Please get back to me ASAP Plzzzz.
Thanks
Tiffyb1999
Hello! So sorry to hear this. When you contacted our support team you should have recieved a ticket number, could you provide us with it? Did you include a proof of purchase during your email? Regarding your email invitations, wer this the first ones you send? There is a limit on how many email invitations you can send for gems. Do let us know. Thank you!
I sent my 3 friends emails and they started playing but never got the gems for it. I dont have it anymore as it was a couple of months ago but dont worry about that. I just never got the gems when I invited my friends. My ticket number is #474579.
Thank you for the update! Did you ever recieve the gems you purchased? When did you first email our supprt team? Thanks!
I had purchase 1,075 gems and invited my 3 friends to play SOD but I NEVER got them and I also contacted the support but didnt hear a reply which I contacted them about 1/2 months ago. Getting a bit Angry as I purchased them using my christmas money. I have been one of the thousands of players that played this game when it first was created. Please get back to me ASAP Plzzzz.
Thanks
Tiffyb1999