Can't remember game password

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Neotronix
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Jarl
Joined: 07/28/2020

I have tried several different times to actually contact someone about this.  Now I have come here in search of help.  I cannot remember the password to my game account.  I have been away for quite awhile.

I searched my email for my information and found it, though sadly, it did not work.  Everytime I click forgot password, all it lets me change is the website password.  I can't seem to get in touch with anyone actually in charge of this game.  Which is quite sad. 

How to Train Your Dragon helped me through a tough medical time when the first movie came out.  I have been a long time fan and the game is so much fun.  I would like to get back into it without losing all of the dragons I have gained.  Please, if anyone knows what to do, help me.

AMAZIEing's picture
AMAZIEing
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Supreme Viking Champion
Joined: 12/29/2018
:)

Okay so are you clicking "forgot password" on the game or on the email, or on forums? Usally I click the one on the game and it will let me change my password by giving it the right email. If not I'm not sure how to help you. I'm guessing you've tried, Jumpstart support, Admins, and here? If not try 'em and sometimes somthing happens from it. 

Sorry if this wasn't helpful. I just wanted to try and help.

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Neotronix
Offline
Jarl
Joined: 07/28/2020
Thank you

I appreciate the help.  I emailed support and just haven't heard anything.  I have tried clicking forgot password in game but it for some reason, won't allow me to change the password for my game, only the site.  I don't quite understand why it is doing that.  I am hoping that support emails me back soon.  I miss my dragons, as weird as it sounds, they were like pets, family to me.  Do you think admins will have any tips?  How do I contact an admin?

AMAZIEing's picture
AMAZIEing
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Supreme Viking Champion
Joined: 12/29/2018
:)

Yeah sometimes they don't respond very quickly. That's odd, you give them your email, check the email, and normally it's there. Wonder why it's not working for you. I know. A lot of people use this game as a get-a-way from real life so feeling like they're pets or family members make sense. Even more so if you found the game in a har.d time.

Admins normally reply to me but others have verying levels of succes. But you can try it and see if you'll at least get a responce. I normally contact Brynjolf. You PM them saying what you want fixed. It doesn't always work but it might this time. Hope this helped!