Buying gold with gems

2 replies [Last post]
Raaya
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Jarl
Joined: 03/10/2014

I have tried buying gold with gems twice in the past 24 hours. Both times, the gems were removed but I didn't get the gold. I may be missing the mechanism for accessing the gold. If there is some intermediary step I have to take to access it, could someone please tell me? Otherwise, if a glitch took my gems but didn't give me gold, could someone please tell me how to get them back? Not sure if we do customer service tickets on this game.

 

Thanking you in advance for helping!

Raaya
Offline
Jarl
Joined: 03/10/2014
Further problems

Still no gold for gems or return of gems.

 

This afternoon, while farming, my gold and gems suddenly disappeared. I relogged and thankfully the gold and gems were returned but my farm was wiped clean -- no buildings, no livestock -- and my toon was at wrong level.

 

So I relogged again. This time, back to correct level, gold and gems present, buildings and livestock present. However now my backpack has been emptied! All the crops, quest items, fish and fishing rods gone!

 

My level of gold had gotten low as I was just about to do some valuable sales of crops with wool and eggs. Can't do that. Can't exchange gems for gold since that isn't working for me and the issue hasn't been resolved yet. Can't fish since I don't have fishing rod.

 

This game is having severe problems. It doesn't appear to be a safe place to spend my entertainment dollars.

Brynjolf's picture
Brynjolf
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Forum Admin
Joined: 08/29/2013
We're looking into it...

Hi, Raaya - We are looking into this, and apologize for the inconvenience. Thanks for reporting this issue.