Last month I thought that I paid for my daughter to get VIP membership, I guess something went wrong and she wasnt upgraded. The money was taken out of my account last month and then again this month!! Can you fix this??
Send a ticket to the devs and hope they care. :| It's my only advice. Try to have snapshots ready just in case they think you're trying to get a free membership.
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Hit them in their wallet! FORCE THE DEVS TOLISTEN!!!