Backpack Contents Missing

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sjDrum91's picture
sjDrum91
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Jarl
Joined: 10/12/2013

 

Computer: Mac, 3.06 Ghz Intel Core 2 Duo, 8 GB 1067 MHz DDR3 RAM

Operating System: OS 10.7.5

Web Browser: Safari v6.0.5

What were you doing when the bug occurred?: Had quite a bit of trouble this evening with lagging sheep sheering, and selling items to job board/Johann. I know lag/load time with my sheep cost me 2 bundles of black wool, but it also yielded sheep getting fed which I did not feed (I always by the exact amount of feed I'll need and I had some left over). Logged out and back in several times. Sometimes when I logged back in, my dragon would not appear, and if I hit Play I would land in SOD with no dragon. One time this happened and it opened with me in Berk at the docs as if I were a new player, even requesting that I name my avatar (my stats were still correct: adventure level 10, bond level 13, etc.). I logged out and back immediately. Sometimes it would be Loading until Autodisconnect came on cause my character was idle too long. The last time I managed to get in with my dragon, I returned to Johann to sell stuff I hadn't gotten a chance to do before due to load/lag issues. When I checked my backpack it was completely empty. I exited, logged out, and logged back in, but the game never loaded completely (idle notification). Also noticed that tonight, there were no quests to start. The only ! was by the job board/Johann.

When did the error happen?: October 12, from about 11:30p-1:30a. The lag/load time started more toward 12:30a, but no quests was from the beginning of the evening.

Screenshot(s): I will post a screenshot if I'm able to get back in and it occurs again tomorrow.

Graphics CardATI Radeon HD 4670 256 MB.

 

Let me say that I'm a huge fan of your game, and all of these troubles happening at once is very unusual. Please let me know if you need any other info from me to help get the items fixed.

 

Thanks so much!

__________________

Thanks,

Amaranthine

Carotius's picture
Carotius
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Supreme Viking Champion
Joined: 09/12/2013
Friend having same issue

Zaiwsome is having this issue too,so he's pretty much stuck because he's missing everything like the Improved Rod,which he needs for fishing (he rightfully bought it),so now he doesn't and can't fish to feed his dragon. Quest items are missing as well,rendering him unable to finish his Berk Watch quest.

 

Literally,his backpack is empty.

 

P.S He was lazy to type out the report himself and asked me to reply on his behalf. And he's right next to me. I shall smack him on the head now.

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Zaiwsome's picture
Zaiwsome
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Dragon Trainer
Joined: 09/19/2013
Content is back

I just bought 1 small worm bait and poof! everthing came back (talking bout my backpack here) HAHAHaha.. uhh.. meh

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Name: Zaiwsome       Dragon: Dacensored (Danger+Dagger), My bluish- green zippleback :)       Friend code: ZUUXU

Carotius's picture
Carotius
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Supreme Viking Champion
Joined: 09/12/2013
...

...I shall now strangle you in real life.

Brynjolf's picture
Brynjolf
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Forum Admin
Joined: 08/29/2013
Bug Report

Carotius wrote:

Zaiwsome is having this issue too,so he's pretty much stuck because he's missing everything like the Improved Rod,which he needs for fishing (he rightfully bought it),so now he doesn't and can't fish to feed his dragon. Quest items are missing as well,rendering him unable to finish his Berk Watch quest.

 

Literally,his backpack is empty.

 

P.S He was lazy to type out the report himself and asked me to reply on his behalf. And he's right next to me. I shall smack him on the head now.

Such a good friend, Carotius! Now to the issue at hand. Does Zaiwsome recall anything that was odd or stood out when this occurred? Any details would be really helpful as we try to reproduce this bug. Thanks!

Zaiwsome's picture
Zaiwsome
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Dragon Trainer
Joined: 09/19/2013
-Insert Title-

It occured during the game restart

sjDrum91's picture
sjDrum91
Offline
Jarl
Joined: 10/12/2013
Update: Cleared web browser

Update: Cleared web browser history as suggested on the FAQ page and when I went back in, everything was back in my backpack. I'm not going to sweat the lost black wool.

Dragon is appearing consistently and the extreme lag/load time is improved now too. Tried Firefox and Chrome and found that Chrome is working smoother than Firefox. Retried Safari and it seems to be back on track as well. Good job to those behind the scenes working to keep things going!

The one thing that still is curious is the lack of quests to start. I've checked all the various characters around and no "!". I will search the forums for "no quest" and see if an answer already exists. 

If you know of a thread that addresses "no quests" that's not obvious to find, please post a link.

Thanks so much for your help,

A

 

Brynjolf's picture
Brynjolf
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Forum Admin
Joined: 08/29/2013
Bug Report

Thanks for reporting these bugs. We'll look into these and see what could be causing them.