Auth system overhaul (logouts during races/battle events)

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BlackDaemon's picture
BlackDaemon
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Joined: 05/29/2022

@GoonyBard

 

I hope to bring some attention regarding this issue. For current implementation it seems doesn't matter, what players is doing in game, and it would instantly attempt to "kick" them from game. I usually don't mind, when it happens 1-2 times in a day, but when it happens about 5 or more times it's a bit frustrating :) Losing progress and rewards is bad. Once i got logged out, when was opening mystery box, and looks like lost both box and item. Please, consider option to make system a bit more "intelligent" - check, what players is doing, and if it's "in progress", like race/battle event - let finish it, get reward and then sent logout request.

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JadeeBug13
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Joined: 08/27/2021
Hear you there, plus one more thing related.

Oof yea. Also another thing that instantly makes you need to get out of the game to fix it (I constantly lose connection with my friends over this) is when the chat breaks. Like you can't say anything but you can hear your friend talking and you can't respond unless you exit the game back to the log in screen. The chat might need another fixing....

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HPowers's picture
HPowers
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Yes! I wish something could be done about this. I've gotten "You've been logged out. Try logging in again" and "The Server Call Timed Out" so many times while I've been racing or in the middle of a battle event. I'm not sure if there's anything they can do about it but if they can I'd love to see something done about it.

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GoonyBard's picture
GoonyBard
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Game Developer
Joined: 09/29/2021
Hey there!

Hi there,

 

Unfortunately since this is a server-side issue and not client-side, this is out of my control. The client periodically checks with the server if the player is still logged in, and if the server says no, then the client boots the player out of the session to avoid any further loss in progression. I have no idea what happens on the server side leading up to an authentication failure, I just have to make sure the client responds appropriately when it does.

 

We're definitely aware of the problem, however. It's something we bring up often during our discussions, and we're taking steps to remedy what we can, but it'll take time to address them while also working on the game itself.

 

Sorry I couldn't give a better answer, but I only know what I know. I'll do my best to share what I can as I find out more.

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BlackDaemon's picture
BlackDaemon
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Joined: 05/29/2022
Thanks :)

Thank you for bringing light onto situation. I wish, that things eventually gets resolved, and players would have more smooth game experience :)

 

Speaking of client side, recently i reported a few anomalous areas, where logout/timeout situations goes off script, maybe you can take a look? I left details in request #293974.

GoonyBard's picture
GoonyBard
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Joined: 09/29/2021
Thanks!

BlackDaemon wrote:

Thank you for bringing light onto situation. I wish, that things eventually gets resolved, and players would have more smooth game experience :)

 

You and me both. :)

 

BlackDaemon wrote:

Speaking of client side, recently i reported a few anomalous areas, where logout/timeout situations goes off script, maybe you can take a look? I left details in request #293974.

 

I looked this one up and that's definitely unusual. That might be a good lead on what's going on under the hood so we'll take a look. Thanks for sending that one in!

BlackDaemon's picture
BlackDaemon
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;)

You're welcome ;)

HPowers's picture
HPowers
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Joined: 03/25/2015
...

Thanks for letting us know that you guys are aware of the problem and that steps are being taken to try and fix it. Even if it takes a while for something to be done it's great knowing you guys are working on it. :)

JadeeBug13
Online
Supreme Viking Champion
Joined: 08/27/2021
Thanks for taking notice

Yea. Thanks for taking notice of the issue!