Age Up no longer active

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Joined: 02/16/2014

My daughter used the "Age Up" feature but it's no longer active. She played for a little bit after buying it then recieved a connection error. Upon reloading the game her dragon was back to its baby state. She's also still missing the 500 gems used to age up. Hopefully this can be fixed some how! 



PC stats:


Win 7

IE 11

EVGA GeForce GTX650