Accidentally spent gems on flight lesson/ missing gems

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chakuu's picture
chakuu
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Supreme Viking Champion
Joined: 05/23/2014

I clicked on a flight lesson to see how many hours left I had to wait and it said I could wait 3 hours or spend 20 gems, after clicking on what I thought was "No" it said "purchase complete" and teleported me to the lesson and took my 20 gems.

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Scottnov's picture
Scottnov
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Joined: 09/15/2013
Yep. Sadly, this happens

Yep. Sadly, this happens often. It's really annoying and appears to be a marketing trick.

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chakuu's picture
chakuu
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Supreme Viking Champion
Joined: 05/23/2014
What's worse is I could have

What's worse is I could have sworn had more gems than just 637.

But I don't have a screenshot so I can't prove that I had more!

I know I had more than 650 because I was 250 away from 900 which is my goal number of gems...

And I just got 16 gems today right before this happened

It's just entirely messed up right now

chakuu's picture
chakuu
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Joined: 05/23/2014
I remember now becuase it said

I remember now becuase it said 667 gems and I was like "wow that was so close to 666 haha"

IT STOLE MORE THAN 20 GEMS FROM ME

 

I HAVE 617 GEMS LEFT NOW THAT MAKES NO SENSE 

anikmirza's picture
anikmirza
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Berk's Power Player
Joined: 07/15/2014
Often Happens

It happens very often.....mostly after planting a crop.....I press the Gems button insted of water.

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chakuu's picture
chakuu
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Joined: 05/23/2014
I should still have at least

I should still have at least 647 gems if I only took 20 gems

I had 667 gems and now it says I have 617

chakuu's picture
chakuu
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Joined: 05/23/2014
I sort of found proof that it

I sort of found proof that it took more gems than 20!

I took this screenshot on wednesday and it has my total gem amount on that day, even if I didn't get any more gems since wednesday, that would still have left me with 627 gems, not 617!

So either way, it took more gems than it should have!

Plus I DID get 16 gems earlier today and even though I don't have a screenshot of that, I definitely did because I JUST got them right before all this.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Proof that I had at least 647 gems on Wednesday.

anikmirza's picture
anikmirza
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Berk's Power Player
Joined: 07/15/2014
Sorry

Sorry to Hear that....Maybe you should contact the Admin Brynjolf

Here is the Link:

 

http://forum.schoolofdragons.com/users/brynjolf

chakuu's picture
chakuu
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Joined: 05/23/2014
I'll wait and see if anyone

I'll wait and see if anyone can help me from here first

I'm just messing up everything today :c

Siren's picture
Siren
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School of Dragons Admin
Joined: 09/10/2013
Hey Chakuu, we are sorry that

Hey Chakuu, we are sorry that this problem occured, that shouldn't happen.Please contact our Customer Support by emailing support@schoolofdragons.com so they can help you resolve this issue as soon as possible. 

SpottedFox
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Forager
Joined: 06/25/2014
Sorry that this happened to

Sorry that this happened to you, but at least it asked you if you wanted to spend the gems for an extra turn.  When I firrst started this game, I didn't know it cost extra gems for more flight lessons as it never said anything about it on my screen.  Only when I clicked to play again, did a small "purchase complete" pop up come up.  Never even told me how many gems it took or why.  It took me about 2 or 3 times of this to realize what exactly was happening...

I've lost so many gems due to stuff like this, it's note ven funny...

chakuu's picture
chakuu
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Joined: 05/23/2014
They still haven't done

They still haven't done anything about it though.

I emailed support and still haven't gotten a reply

Paxy Romana
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Supreme Viking Champion
Joined: 07/30/2014
8/

It's ok Chakuu, I've had the same thing happen to me too. Quick clicking through flight club out of annoyance got me down a load of gems too when I didn't see the popup in time. Plus the farming "harvest instead of water" a couple times. Oh, and a yak. (And me only playing for less than two weeks! ^-^;)

Don't beat yourself up about it, and don't be dissapointed if they don't get back to you - just keep trying to save gems, and if enough of us complain about how damned easy the game makes it to spend gems unknowingly they might finally put a good mistake/child-proofing on it.

By the way admin, you should really talk to your crowdsourcing company (or whoever does the Earn Gems things) about choosing clientel that won't jepordise your target audience's safety - a fair number of those games were not pg-13 and I know at least four of the "download and play to earn gems!" ones were by a site that a quick google search uncovered as a vicious malware scam. The last thing we need is little ones breaking their parent's computers by downloading viruses because they wanted a skrill.

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chakuu's picture
chakuu
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Supreme Viking Champion
Joined: 05/23/2014
This company is kind of known

This company is kind of known for it's scamming though

I NEVER "complete offers" I only watch videos.

The videos under complete offers don't give out gems anyway. Only the "watch videos to earn gems" give gems.

SpottedFox
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Forager
Joined: 06/25/2014
They seriously need to

They seriously need to impliment a "confirm" pop up when you click anything that requires gems so at least if you acciddentaly click on something that is going to be using your gems, you can make sure that's what you want to do, or if not, cancel out.  I'm sure they won't do this, though....they make too much money out of people's "mistakes."