Won't let me into the Great Hall after updating

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CatLover1919's picture
CatLover1919
Offline
Jarl
Joined: 12/06/2014

I have got at least 5 quests i need to go into the Great Hall to finish, and i was able to go into there before the update went through, now i just stay in the loading screen, it even says I log out due to inactivity. No matter how long I wait. The loading symbol on the bottom right is spinning and the loading messages cycle through, but the one problem is not completely loading into the Great Hall. I have tried MMO on and off.

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Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello! Thank you for reporting this issue. Which platform are you using to play the game? Have you tried reinstalling? Do let us know. Thank you! 

CatLover1919's picture
CatLover1919
Offline
Jarl
Joined: 12/06/2014
Issues

I have tried reinstalling, I was also having a problem with opening Hiccups map in one of the newer quests. After the reinstall I could open it but I still couldn't get into the Great Hall. This time though, it played the music of the Great Hall. Should I try reinstalling it again?

 

Update: I can't open the settings either. Everything still moves around me, but my mouse turned into the loading gears and it just stays that way. I can't move or click on anything. I have reinstalled at least 3 times. The platform is Windows 8 i think. I just downloaded it on steam and I am going to try it on there.

Update 2: I can open the settings no problem now. The map is also openable. But I still can't get into the Great Hall. It goes to the loading screen and after a few seconds the cycling messages stop, but the gears still turn. The music for the Great Hall is playing in the background. Everything is fine but that.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello! Thank you for the update. Is this occurring in both the downloable and the Steam version? Could you also please provide us with your username and viking name. Thank you!