Why is the game logging me off/out of the game, over and over again?

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CoalBright
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Chief
Joined: 06/27/2016

Why is the game logging me off/out of the game, over and over again?

 

This morning, after a failure in the original downloading of today's update. I finally successed, I thought, in updating the game. Throughout this update process, I have been experiencing repeated logoffs, mostly when play Ell Roast or playing ball with my dragons. Logoffs have happened repeatiedly, without warning, 5 or 6 times this morning. 

 

I finally thought I had a successful update of the game, even managed to participate in a Battle event, so I went back to regular game playing; I thought everything was okay. But now I find myself logged off while in the middle of a game of Fireball Frenzy. 

 

What's happening? Is it my account? Is it the update? Or, Is it the game? 

 

ID: CoalBright   

Viking name: MiserableHarper

 

Computer: Desktop PC

Operating System: Windows 10

Web Browser: Google Chrome

What were you doing when the bug occurred?: Playing game during and after, I assume, achieving a successful install of the game update this morning (8-5-19).

When did the error happen?: Signed into game, which automatically updated. Was logged off during first game of Ell Roast. Then went through process of redownloading and installing the game with today's update, while continuing to experience repeated logoffs when playing ell roast or ball with my dragons. I finally thought download/installtion was successful! But, I have now been logged off during a game of Fireball Frenzy. 

Screenshot(s): None

Graphics Card: I have run a DxDiag file and attached it. 

 

AttachmentSize
DxDiag.txt71.75 KB
RileyOHTX's picture
RileyOHTX
Offline
Dragon Trainer
Joined: 07/15/2019
Not just you

It is definitely the game. Has been happening to me all morning, on all devices. This is a general issue that tends to come around once every couple of weeks. Definitely annoying. It just did it to me again right now.

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polluxstar1's picture
polluxstar1
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Viking Warrior
Joined: 07/22/2019
thanks for the response

Thank you for finally clearing things up, it is true that it's been happening every once in a while since I joined, (less than a couple of months or so,) but I've read a few more responses and they certainly scared me, 

some other hipotheses were that "someone could be hacking our accounts" 

 

so thanks, for your relieveing answer

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polluxstar1's picture
polluxstar1
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Viking Warrior
Joined: 07/22/2019
thanks for the response

Thank you for finally clearing things up, it is true that it's been happening every once in a while since I joined, (less than a couple of months or so,) but I've read a few more responses and they certainly scared me, 

some other hipotheses were that "someone could be hacking our accounts" 

 

so thanks, for your relieveing answer

RileyOHTX's picture
RileyOHTX
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Dragon Trainer
Joined: 07/15/2019
~

No worries. When the game automatically logs you out due to being signed in elsewhere, it is a different message, which clearly states "You have been logged off due to signing in on another device" (to paraphrase). So if someone were trying to get onto your account (hack), that is what you would see.  I play on PC and my ipad, and switch back and forth to benifit from all of the free gems you get from watching the ad videos on the ios app. If I am logged on simulatenously on my PC when I try to log in on my ipad, that message will appear on my PC.

 

This game glitch message just says "you have been logged out". 

polluxstar1's picture
polluxstar1
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Viking Warrior
Joined: 07/22/2019
thanks for the response

Thanks for finally clearing this up, it's been happening to me too every once in a while, and some other members were saying that this could possibly be "someone trying to hack our account" and that definitely was terrifying, 

I feel relieved now

CoalBright
Offline
Chief
Joined: 06/27/2016
Thanks for the replies

Thanks for the replies . . . good to know I'm not the only player experiencing this problem and that it is a game related problem (not my account). Good info on the related message that indicates a possible hack, and glad I'm not receiving that message.

 

 

CoalBright
Offline
Chief
Joined: 06/27/2016
Update:

Update: I just return home and tried to play again, and once again, I've been logged off both Ell Roast and Tossing Ball with my dragons. Don't even want to try Fireball Frenzy.

I cannot make my dragons happy if they cannot play or win games of Ell Roast, etc. and that means I can't level up any of my short-wing dragons without access to the these mini games. And, since I have no quests to play :( , I getting no where playing.

I'm going to try Battle Tactics for one of my higher level dragons; mainly, because I'm curious about whether I will be logged off, again. 

HPowers's picture
HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

Been getting the same thing all day. It's to the point where the game is almost unplayable because I'm getting logged out every few minutes. I did find a workaround for getting the message when you play with your dragon. You can keep playing with your dragon even when that message pops up so keep playing with your dragon until they're happy. Once they're happy then click the "Ok" button on the "You've been logged out" message. Not sure how much this helps though since I'm getting the message so often that it's hard to even play the game.

 

Edit: This is really beginning to bug me. I'm lucky if I get to stay on the game for 10 or 15 minutes before getting this message. I really haven't been able to do much of anything on the game today because of this. I really hope that this isn't an issue tomorrow.

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CoalBright
Offline
Chief
Joined: 06/27/2016
HPowers, thanks for your

HPowers, thanks for your response. Yes, a frustrating day, indeed. I will try what you said, but I'm not sure it will work for me. When the message was on the screen, I could see nothing to click on except the OK button on the Logoff message. However, I will check it out!! Thanks again.

 

I hope tomorrow is better; I would rather the servers went down, then continuing to deal with today's issue. The game is indeed Unplayable in this condition. 

 

 

HPowers's picture
HPowers
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Joined: 03/25/2015
...

You're welcome. :) I hope today is better than yesterday. lol.

Queen_Reddymon's picture
Queen_Reddymon
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Jarl
Joined: 08/20/2018
I thought I was the only one !

This constant log out has been happening to me for a few days now . I cant stay in the game for more than 5 or 10 minutes which is really annoying me a lot ; I cant do anything in the game even if I just stay in one place for a secend it logges me out !

I really thought this was like a connection issue but if my internet was slow , it wouldnt even let me in the game in the first place ! 

it's been I think about a week now that the update is out and I had no logout issues when I installed the update (  I even finished the new expansion pack in one go and didnt get logged out once ) so I dont really understand why is this happening but hopefully they'll fix it soon : D  

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​My Viking name : TheRipperTara

 

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*Dragon Gallery*

 

​BoneCrasher

 

 

 

FireBolt

 

 

​BloodyIce

 

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​StoneArmor (The Unholy Son of Water)

 

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​PlumpyHead

 

 

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​​DeepSeaBlue

 

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CoalBright
Offline
Chief
Joined: 06/27/2016
I logged back in late last night, and

I've logged back in late this night, and I was NOT logged off at all, while I played. That's no sign, the problem is fixed or not fixed. I will need to get back on the in this morning to see what's happening.  

 

Very late Update:  Yay, Moring: Just waiting for my coffee to perk, before I log on. . . opps, :( real life is calling. Signing off; will be back when I can.

I'm finally back!!!  For me the continual problem of being logged off the game while playing has cleared up. If you are still having the problem, try uninstalling game program, and then download the game and install this new downloaded version to your device. GL

 

 

Queen_Reddymon's picture
Queen_Reddymon
Offline
Jarl
Joined: 08/20/2018
Thankfully it got fixed !

after trying to play the game couple of hours later I can finally stay in the game with no problem !

although some of my friend say they still get logged off when they play on phone but I think that's gonna be fixed very soon aswell ! 

Thanks for your concern :)

Locomama13's picture
Locomama13
Offline
Jarl
Joined: 06/27/2019
Same issue

Except with mine, every time i try to log back on it says that my username and password doesnt match. I never changed it..

ScaleFeatherz's picture
ScaleFeatherz
Offline
Berk's Power Player
Joined: 09/21/2016
Hello!

I even tried resetting my password, now I can't get back in without using one that can be cracked within a minute. Thanks, School of Dragons. 

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ABOUT ME...

--Favorites--

Favorite Dragon: Stormcutter

Favorite kind of Music: EDM, Dubstep, Orchestra...

Favorite Video Game: The Last Guardian

Favorite Movie: The Owls of Ga'Hoole

Favorite In-Game Dragon: Nation

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Skills: Drawing

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Been on a rollercoaster

Owned a Gameboy or other old Nintendo Hardware

(Besides a wii)

Liked Chick-fil-A Chicken

Seen an owl in person

Seen The Lion King 2

-----------

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I found a dead butterfly, named it Gregory, then framed him.

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I once ate bad chicken from Wal-Mart and threw up 9 times for the rest of the Afternoon.

I almost lost my eye from not throwing a dart hard enough at a circus balloon game.

I had to get a cast on my foot because a broken shelf fell on it, causing an inch deep scar and a fracture.

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The last Halloween I participated in, I dressed up as a Raven. 

I once accidentally took candy from a store.  

I was once really scared of my own reflection. This lasted for 4 months. 

I have purple star lights that took almost half of the school year to ship to my house. 

My friends took me to an abandoned house and I admit to taking 3-4 items. 

I found a racoon skull and bleached it.

I once went to an orchestra for a school field trip. It was the last field trip I ever went on. 

There was a dead wasp in my room and I really wanted my cat to eat it, so I held her by her scruff and sat her there in front of the wasp for a good 10 minutes until she growled at me. 

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--My Phobias--

Phobophobia - Fear of Fear

Nyctophobia - Fear of the Dark

Thanatophobia - Fear of Death

Arachnophobia - Fear of Spiders

Daemonophobia - Fear of Demons

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HTTYD

Hazbin Hotel

Legend of Zelda

Just Shapes & Beats

The Last Guardian

Pokemon

Mystery Skulls

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DRAGONS...

 

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Varku's picture
Varku
Online
Supreme Viking Champion
Joined: 06/14/2015
~

It's not your account.

 

The servers are made of wet napkins. Nothing you can do about that.

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