unable to LOG IN !!!

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pearl001's picture
pearl001
Offline
Jarl
Joined: 10/18/2017

 Good morning everyone , I hope for all of you an amazing day !

 so i wanna to talk about a problem I was experiencing for about 3 weeks know ...

I was playing with the game normaly and every thing was working so smooth an

amazingly fine no bugs no cruches nothing at all , when I finished playing I

logged out , then my little sister took my phone and played as a guest ( she

wanted to try the game first ) then she wanted to register she did and every thing

was fine , then when she finished she logged out , after few hours i wanted to

enter ( log in ) to my account ( my avatar ) ... I was surprised with a " username

and password don't match" I retried again and again and AGAIN , and the same

notification was appearing every single time , so i was so depressed and I clicked

on " i forgot my password " even i was really sure that i'm correct ! BUT

TADAAAAA , it refuse to work , i dont know whats wrong so i entered the game

website i tried to get my password but i was shocked with the same problem ..

please i want my account / password back !!!

 

  please if any one is experiencing the same problem tell me if you have fixed it , if YES! show me how , and tell me if connecting the support helped you !

 

   and it will more useful if one the support equipe read this and tell me the solution ...

 

 And thank you so much

p.s: sorry for my english

pearl001's picture
pearl001
Offline
Jarl
Joined: 10/18/2017
 ..... for about 3 weeks now*

 ..... for about 3 weeks now*