Still can't login after months

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SomeoneRandomLOL
Offline
Forager
Joined: 03/24/2022

I still have the problem where you log in and it keeps loading after you clicked the play button. I've send a ticket and they said they would work on it (I sure believe they did) but it's been months and I still can't get in. I also missed Thawfest and a lot of other things. Does anyone know what to do?

Marryboron's picture
Marryboron
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Supreme Viking Champion
Joined: 08/22/2020
....

I had something similar but about Thawfest, I couldn't log in, I wrote Support SoD and the next day I was able to play again, here on the forum I also made a thread about my problem and the forum admins they advised me what to do next. 

Maybe I should ask about my problem on the ticket you created. I wish you to return to the game as soon as possible.

 

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Dragons who have level 50 : Lovesong, Garf, Light fury, Toothless, Dart, Pouncer, Ruffrunner, Loki, Mischief, Melodia, Lailfaly, Mihrimah, Elsker, Jewelina, Viggo, Atalay, Fanktus, Viserion, Sprite 
 
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Adult Deadly Nadder - Deathlovesong
Titan Deadly Nadder - Sabika
Adult Deathsong  - Garf
Adult Armorwing - Palmicka
Adult Slithersong  - Jewelina
Adult Razorwhip - Vetrostiska
Adult Groncicle - Blue
Titan Whispering Death - Simir
Adult Smitten Hobbobbler - Khan
Adult Alpha Light fury  - Altaria
Adult Alpha Night Fury - Toothless
Adult Skrill - Viggo
Adult Eruptodon - Miak
Adult Eruptodon - Velká Ochrankine
Adult Singetail - Mala
Adult Elder Sentinel – Guardian
Titan Dramilion - Alfa
Adult Nightlights  - Dart
Adult NightLight - Pouncer
Adult Typhoomerang - Fearless
Adult Dreadstrider - Loki 
Titan Flightmare - Mischief
Titan Death Song - Melodia
Titan Skrill - Lailfaly
Titan Stormcutter - Toruk Makto
Adult Chimeragon - Shira
Titan Hideous Zippleback - Fanktus
Teen Nightlights - Ruffrunner
Teen Nightlights - Pouncer
Teen Nightlights - Dart
Adult Deathsong  - Mihrimah
Titan Deathgripper - Eimi
Adult Thunderdrum - Kowil
Adult Flame Whiper  - Grimborn
Adult Delivish Dervish - Shadou
Adult Bonestormer - Patch
Titan Woolly Howl - Sisu
Adult Slitherwing - Layllah
Titan Slitherwing - Atalay
Adult NightLight - Ruffrunner
Adult Wholly Howl - Pengu
Titan Terrible Terror- Leaf
Titan Schockjaw - Ammba
Adult Seastormer - Elsker
Titan Razorwhip - Razuler
Titan Triple Styke - Rhapsody
Titan Speed ​​Stinger - Liry
Adult Night Terror - Smidwarg
Adult Skrillknapper - Sayha
Titan Screaming Death - Freeya
Titan Timberjack - Sylvie
Adult Gronckle - Smok
Adult Fireworm Queen - Arriva
Adult Hobblegrunt - Melory 
Adult Moldruffle - Falem 
Adult Snow Wraith - Borron 
Adult CavernCrasher - Griselda
Titan Humbanger - Viserion
Adult Grapple Grouder - Rhaegala
Adult Grim Gnasher - Drogon
Adult Prickleboggle - Tempest
Adult Quaken - Selenna
Adult Thunderpede - Amiamoon
Adult Snaptrapper - Danearys
Adult Rumblehorn - Nikora
Titan Scuttleclaw - Sayfie
Adult Sliquifier - Root
Adult Deathly Galeslash - Arnie
Adult Golden dragon - Nalany
Adult Mudraker - Samaritan
Adult Changewing - Hildr
Adult Boneknapper - Jafar
Adult Shivertooth - Ataly 
Adult Snafflefang - Sammantha
Adult Raincutter - Harolld
Adult Shovelhelm - Petal
Adult Ridgesnipper - Supreme
Adult Hotburple - Machine
Adult Smothering Smokebreath - Anubis 
Adult Sweet Death - Tymeson
Adult Crimson Goregutter - Swapshira 
Titan Scauldron - Nefertity 
Adult Tide Glider - Anonymous
Adult Abomibumble - Velkhana
Adult Windwalker - Dracarys
Adult Buffalord - Taurus
Adult Fire Terror  - Darkwarg
Adult Ghastly Zapplejack - Yahweh
Titan Hobgobbler - Chaghatai
Titan Hushboggle - Aiwayaha
Adult Flightmare - Shen
Titan Sentinel - Lullaby
Adult Zipplewraith - Sprite
Adult Sand wraith - Rayna  ( Dragon of my 2nd anniversary in SoD ) 
Titan Deathsong - Haseki 
Adult Speed Stinger - Nerve
Adult Chimeragon - Khalifa 
Adult Gruesome Goregripper - Sarkath 
Adult Silver Phantom - Rhaenyra 
 
 
Update the list of dragons : 07/31/2022
 
HPowers's picture
HPowers
Online
Supreme Viking Champion
Joined: 03/25/2015
...

I suggest pming your ticket number along with your username and viking name to Goonybard. He can help nudge customer support about your problem. If you don't have your ticket number anymore then you might have to create another ticket so you can have a ticket number to send to Goony. I'm not sure if he could do anything with just your username and viking name. He usually asks for a ticket number in addition to that other information.

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The first and most important thing you should know about me is that I'm one of Jehovah's Witnesses. I enjoy studying the Bible and learning from it. I live by Bible standards and strive to apply Bible principles in my life everyday. Of course, I'm not perfect and would never claim to be. However, when I make a mistake I do my best to learn from it and then do my best not to repeat it. I apologize when neccessary and accept correction where it's needed. I happily talk about my religion and beliefs with others but I don't force it on them. If they aren't interested or tell me they don't want to talk about it, I respect that.

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Favorite Food: Pizza, Peanut Butter and Jelly Sandwiches and almost anything Chocolate (I say almost anything because there are some things chocolate I don't like. For example chocolate covered cherries)

 

Favorite Music: Country, Pop, and Disney Songs

 

Favorite Seasons: Spring and Summer

 

Favorite HTTYD Characters: Hiccup, Toothless, Astrid, and Tuffnut

 

Favorite Things To Do: read, sing, listen to music, play computer games, video games, board games, card games, watch tv/movies, and spend time with my mom and sister

 

Things I Collect:  Books, Dvds, Cds, stickers, stuffed animals, Star Wars stuff, and dolls (dolls I collect include Barbie, Monster High, Ever After High, Bratz, Moxie girls, Disney Princess and others)

 

Favorite Dragon Species: Furies(Night Fury, Light Fury, and NightLights)

 

Favorite In-Game Dragons: Woolly Howl, Windwalker,  Sand Wraith, and Deadly Nadder

 

Favorite Vegetables: Corn and Potatoes

 

Favorite Fruits: Grapes and Bananas

 

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Droids: R2-D2, C-3PO, BB-8, and K2-SO

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GoonyBard's picture
GoonyBard
Offline
Game Developer
Joined: 09/29/2021
Please send a ticket!

Thanks HPowers! You beat me to it. It's been a busy couple of weeks, so I apologize for the delay.

 

As mentioned, if you can find that ticket (it should be in your emails) then send it to me and I'll nudge the Customer Service team about it and do what I can to get your account fixed. If you don't have it or can't find it, please take a moment to make another ticket through our customer support portal and send the new ticket's details to me (viking name, account name, and ticket number). We'll do our best to get you back on your journey!

 

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HPowers's picture
HPowers
Online
Supreme Viking Champion
Joined: 03/25/2015
...

You're welcome! Happy to help! :)

SomeoneRandomLOL
Offline
Forager
Joined: 03/24/2022
Thank you!

Thank you both! I'll try to find the ticket and send it to you!

GoonyBard's picture
GoonyBard
Offline
Game Developer
Joined: 09/29/2021
Hey there!

Hi again!

 

I wanted to give a sincere apology for how long it took to fix your account. Your specific ticket was assigned to someone else and slipped through the cracks as we started getting really busy earlier this year. As a courtesy, I fixed your account and also dropped a few gems into your account as well. It's not much, but it's the least I can do. I hope it at least makes up for some of the frustration and inconvenience you went through to get back into the game.

 

If for any reason you run into any more issues, please send another ticket and send me a message like you did before. I'll do my best to take care of it as soon as I can.

SomeoneRandomLOL
Offline
Forager
Joined: 03/24/2022
Aww thank you!

Thank you so much, GoonyBard! I'm so happy to be able to get into the game again! And thanks for the gems! I really appreciate all of your help :D