Petroglpyh quest

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bettybcrazy's picture
bettybcrazy
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Jarl
Joined: 03/07/2017

I click on the petroglyph on the table and when I click off of it, it freezes and stay on the screen with the back button that doesn't get me out. 

josyj's picture
josyj
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Joined: 11/24/2016
glitch

I cannot play quests due to petraglyph and archeologist glitch....7 weeks now...help please ..thanx

 

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Josyj

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Unity Cache

Hello Vikings! Thank you for reporting this issue. Which platform are you using to play the game? Have you tried to clear your unity cache? This can sometimes help resolve certain issues. Have you tried clicking on the lower left corner when this happens? This is usually where the back arrow would be fine, and can sometimes still be clicked even when not visible during this quest. Do let us know. Thank you. 

josyj's picture
josyj
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Joined: 11/24/2016
glitch

Hello again

I have many problems as you will see. I am a member and play under josyj on the internet. I have 2 platinum stars and over 300,000 points with 2,348 trophies.

Petroglyph : unable to fulfill this quest even though I have all of the pieces to finish it.

Unable to play the dragon island quest and also the impossible island quest. I have both accessible to go to but unable to play them.

I am not credited with my achievments (Skuttleen is the viking) with 1.  starting my own clan, and 2. receiving credit for my A+ tunnel racing for the gronkle and meatlug.

I cannot seem to use my 29 titan runes to update my dragons to titan and must use gems.

I no longer am able to view the breakdown of achievments of my clan, even though I can see the icons.

I do not recieve monthly gems for being a member except I do recieve them for logging in every day throughout the week.

I am unable to play cogs and master machine games and would like to.

Please help me with these issues as I love this game and play to have fun and I am only able to do the dragon quests and race apart from these, I am at a standstill and have been for many many weeks. I appreciate your helping me and thank you.  Josyj

 

 

 

 

 

 

HPowers's picture
HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

I can help with your titan rune problem. You have to have 50 titan runes to use the runes to turn your dragon into a titan. If you only have 29 that's why you have to use gems. You don't have enough titan runes yet to use.

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Brynjolf's picture
Brynjolf
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Update

Hello! Thanks for the update!  

WIth the petroglyph quest, are you getting any messages? What are you told when you try to deliver the items? 

Regarding the Return to Dragon Island and Secret of the Leviathan, those are available via your membership. Have you completed the first quest? Are they not appearing as available quests? 

You need 50 Titan Runes to age up your dragon to a Titan, otherwise you can use gems to age dragons up. 

The monthly gems are delivered on the 20th of each month, do let us know if otherwise. Do you have an acitve membership? 

The cogs and Impossible Machine will become available once you begin playing the Impossible Island expansion. 

 

Do let us know. Thank you! 

josyj's picture
josyj
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Joined: 11/24/2016
glitch

Hello and thank you so much for the information and I can answer the questions posed:

The petroglyph quest: I click on the archeologist with the ? mark over his head and click on the green box with the check mark in it, then it disappears with nothing more and no message. It just goes back to him standing with the ? mark over his head.  I have also gone into the cave to try there with him standing in front of the path and again same thing.

Thank you for the Runes update that works.

I have been an active member since mid November 2016 and play almost daily. I have played all of the quests up till the petroglyph one where I am stuck and have tried for almost 2 months now with this problem. I have uninstalled this game and reinstalled it, have logged in have logged out and nothing has changed. I have tried installing the game via the internet, xbox and microsoft edge on my laptop, and as you can see I have tried just about all that I can think of.

I do not recieve 500 gems each month and have not since November 2016 with the possibility of maybe 1 time when I looked at my gem count and it appeared to be larger than I remembered, but not since that 1 time.

I have gone to email to the support group too, and so far have not been fixed, however they have responded but I cannot access the # that they emailed me to see what they have found out..

I am also not credited with my (skuttleen) achievements for starting the velvethammers clan and A+ racing for gronkle and whispering death tunnel fling.

Also cannot see the clan achievemnt breakdowns.

Again I thnak you so much for responding to me and I truly love to play this game but it is frustrating and if I am doing something wrong I can fix that.

I s there a way to override these issues?

Josyj or Skuttleen thanks you.

 

josyj's picture
josyj
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Joined: 11/24/2016
glitch

Hello and thank you so much for the information and I can answer the questions posed:

The petroglyph quest: I click on the archeologist with the ? mark over his head and click on the green box with the check mark in it, then it disappears with nothing more and no message. It just goes back to him standing with the ? mark over his head.  I have also gone into the cave to try there with him standing in front of the path and again same thing.

Thank you for the Runes update that works.

I have been an active member since mid November 2016 and play almost daily. I have played all of the quests up till the petroglyph one where I am stuck and have tried for almost 2 months now with this problem. I have uninstalled this game and reinstalled it, have logged in have logged out and nothing has changed. I have tried installing the game via the internet, xbox and microsoft edge on my laptop, and as you can see I have tried just about all that I can think of.

I do not recieve 500 gems each month and have not since November 2016 with the possibility of maybe 1 time when I looked at my gem count and it appeared to be larger than I remembered, but not since that 1 time.

I have gone to email to the support group too, and so far have not been fixed, however they have responded but I cannot access the # that they emailed me to see what they have found out..

I am also not credited with my (skuttleen) achievements for starting the velvethammers clan and A+ racing for gronkle and whispering death tunnel fling.

Also cannot see the clan achievemnt breakdowns.

Again I thnak you so much for responding to me and I truly love to play this game but it is frustrating and if I am doing something wrong I can fix that.

I s there a way to override these issues?

Josyj or Skuttleen thanks you.

 

josyj's picture
josyj
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Forager
Joined: 11/24/2016
glitch

Hello and thank you so much for the information and I can answer the questions posed:

The petroglyph quest: I click on the archeologist with the ? mark over his head and click on the green box with the check mark in it, then it disappears with nothing more and no message. It just goes back to him standing with the ? mark over his head.  I have also gone into the cave to try there with him standing in front of the path and again same thing.

Thank you for the Runes update that works.

I have been an active member since mid November 2016 and play almost daily. I have played all of the quests up till the petroglyph one where I am stuck and have tried for almost 2 months now with this problem. I have uninstalled this game and reinstalled it, have logged in have logged out and nothing has changed. I have tried installing the game via the internet, xbox and microsoft edge on my laptop, and as you can see I have tried just about all that I can think of.

I do not recieve 500 gems each month and have not since November 2016 with the possibility of maybe 1 time when I looked at my gem count and it appeared to be larger than I remembered, but not since that 1 time.

I have gone to email to the support group too, and so far have not been fixed, however they have responded but I cannot access the # that they emailed me to see what they have found out..

I am also not credited with my (skuttleen) achievements for starting the velvethammers clan and A+ racing for gronkle and whispering death tunnel fling.

Also cannot see the clan achievemnt breakdowns.

Again I thnak you so much for responding to me and I truly love to play this game but it is frustrating and if I am doing something wrong I can fix that.

I s there a way to override these issues?

Josyj or Skuttleen thanks you.

 

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Information

Hello! Thanks for the update. Regarding the petroglyph quest, could you please provide me with the name. This should be found either in your journal if you've accepted it or in the text bos when you click on the archeologist to accept it. Could you also please provide us with your username and viking name, we'll have our team double check and see if you are receiving the gems as part of your active membership. Which type of membership do you have? If you have contacted our support team, please provde us with your ticket number and the issue you contacted them about so we may request an update. Thank you! 

josyj's picture
josyj
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glitch

Sorry about all the repeat answers, it was that captcha that kept telling me that my resonse wasn't going through....

 

josyj's picture
josyj
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glitch

 Yes it is I again  Here is a continuation of the problems with some more answers.

The ticket # 478179 was assigned to me for all of the above mentioned problems by the support group. I am unable to access this # due to the support group not accepting my either email address joannehodges@ymail.com or the password I assigned to this forum and or the password to the game.

 The petroglyph quest is named    'x marks the spot'

I play under josyj and my viking name is skuttleen

Nov 2016 I signed up for a 3 month membership and then in February 2017 I signed up for the 1 year membership.

TLhank you for your courtesy.... Jo-Anne aka josyj

 

Brynjolf's picture
Brynjolf
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Thank you for the details.

Thanks for the update! For the quest it seems you are unable to accept the quest, correct? Once you accept the quest, click on the green checkmark, does this appear on your journal? Regarding the membership issues we will pass this information to our team so they can take a look into this. We will also request an update with our support team using your ticket number. We will keep you updated as soon as new informaiton becomes available. Thank you for your continued patience. 

josyj's picture
josyj
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glitch

Thank you for helping me. The x marks the spot is in the journal and I go to the archeologist both on the island and in the cave and click on him and nothing happens. with the green box and check mark...numerous times. I have the fourth piece in my backpack to give but again, nothing happens...can we delete this quest and move on perhaps? I hope the membership issues are going to be resolved as well as the fact I am not credited with certain items and quests that I have earned. I am also not able to get 'notifications' such as being able to get offers ...anyway thanx again for keeping me informed, I much appreciate your time.... :) J

 

Brynjolf's picture
Brynjolf
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Last question...

Thanks for the update! After you click on the archaelogist do you click on the petroglyph on the table to view it? Do let us know, we will pass this information to our team and will keep you updated as soon as new information becomes available. Thank you for your continued patience. 

josyj's picture
josyj
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glitch

Yes, I practically have clicked and tried everything over the last 2 months...alas!!

 

josyj's picture
josyj
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glitch

Hello again, josyj here again.  I have not recieved any help so far and have messaged you for a month now and have tried everything that has been instructed by you and others. My ticket # again is 478179 as sent to customer support. I have answered all of your questions. Can I please recieve the gems each month as a 1 year member and do away, get rid of the petraglyph quest as this is holding me in limbo.... help please...thank you.... J

 

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Update.

Hello! Thank you for checking back in. We have passed your information to our team and they are actively working on this issue and trying to get a fix in soon. We apologize for the delay and for any inconvenience this has caused you on your dragon training journey. We will keep you updated as soon as new information becomes available. Thank you for your continued patience. 

josyj's picture
josyj
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gems and glitch petraglyph

 Ok, well thank you again for your help....J

 

josyj's picture
josyj
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gems and glitch petraglyph

 Ok, well thank you again for your help....J

 

josyj's picture
josyj
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gems and glitch petraglyph

Hello, this problem has far exceeded any normal time for addressing.  I would even like some of my problems as specifically outlined to be corrected.  These issues have been going on since February/March and I would really really like to have these problems corrected....I am a yearly subscriber, have been playing since Nov 2016 and am only able to play dragon quests.... I still continue to play daily but am tired of the ongoing problems....please put this to the forefront as I have been waiting and waiting for some answeers.....I keep thanking you for your assistance...but I really am not able to thank anyone at this point.....Josyj...aka skuttleen...