Outraged at being banned for asking for help! Chat filter sucks!

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PhantomThiefDark's picture
PhantomThiefDark
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Dragon Trainer
Joined: 07/17/2015

You guys seriously need to fix the chat filter!  Today I noticed a new quest and had to open pine cones. I don't know how so I thought I'd ask online users.  Here is what I said 

 

"How do yall open the pine cones?"

 

Tell me EXACTLY how that is worth being banned from chat for an hour let alone being banned at all?! This is unfair and needs changing or else most people  won't use the chat for being wrongly banned. You can't say decent things at all let alone have a conversation. WHY EVEN HAVE A CHATROOM THEN?! 

 

I know the filter is for safety but I refuse to use the chat from now on if everything I say ranging to non offensive and friendly is going to result in me being injustly punished!

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Scalecakes's picture
Scalecakes
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Supreme Viking Champion
Joined: 03/16/2014
*burps*

Yeah, the filters kind of... aren't that great. I usually avoid chatting at all costs.
Pro tip: the word "Speed" is also banned, so don't try to talk about your dragon's speed stat. Lol

 

A quick way to get around the ban is to log into your account here, go into your account settings, then click the "disable" bubble on the Safe Type Chat option. Save your settings, then click 'enable'. Save again. You'll be able to chat in the game once more. It's like turning it off and on again- it resets the warning counter on your chat log.

 

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TinyLizardT's picture
TinyLizardT
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Joined: 08/25/2015
The Holy Phoenix was summoned
  • First off, do you know how hard the Developers working? they work more than the Administrators, working racing skins, new dragons, possible new animations, probably designing the next Expansion with new dragons and quest along with maps such as (Defenders of The Wing)  and Spring Update, melting the snow away and Farm and Hide-out Decor. 
  • Second off, if you think they're taking "forever" let us see you can do any better without help and design better chat systems, banning words such as swearing words and numbers (For not allowing children letting out their phone numbers or addresses)
  • Third, do not pressure the Developers to anything, have nothing really polite or anything offending the person better just not say it. 

Note that (when I said "If you thinking they're taking forever" does not necessarily mean I'm saying you're actually thinking that, it's a possibility.

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PhantomThiefDark's picture
PhantomThiefDark
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Dragon Trainer
Joined: 07/17/2015
I find your response a bit

I find your response a bit harsh and judgemental considering what I posted.

 

1. Of course I know the developers work a lot on this game. I love this game and their work. I never said they didn't work hard.

 

2. "Taking forver" for what exactly? I just want to be able to say something in the chat without being wrongly banned. I can't code which is why I'm telling them about this flawed filter. I don't care how long it takes to fix it as long as they know there is an issue! 

 

3. I'm not pressuring them into anything. I'm simply telling them there is an issue with how the chat filter currently runs. I never said anything "offensive" about anyone involved in the creation or managemnt of this game either.  My point is that if you have someting that doesn't work (like the filter banning innocent players from chating while trying to talk about dragons or ask for help, ect.) then why have it availbel until it is fixed? 

 

That is why I posted this. I'm not trying to start anything or fight with anyone. I'm just trying to tell them they have issues when people are wrongly banned. That is all. 

 

TinyLizardT's picture
TinyLizardT
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Berk's Power Player
Joined: 08/25/2015
The Holy Phoenix was summoned
  • They know that issue already from long time ago after (Christmas or Halloween?) update
  • Just go to "Account Management" scroll down click on "Safety Chat off" then update it then click the "Safety Chat on" then the chat ban should be gone.
  • hm to not get banned go to clan chat and type down words to see if rather they're banned or not if it's a banned innocent/friendly word then say like razor whip since now it's a banned phrase put it like "xRazorWhipx  
Varku's picture
Varku
Online
Supreme Viking Champion
Joined: 06/14/2015
~

The chat filter is awful and I don't even use the chat anymore nowadays. There's a bunch of threads about this but I'd love to know whether the devs are aware of this issue or whether they think that this issue is something that needs to be changed.

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PhantomThiefDark's picture
PhantomThiefDark
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Dragon Trainer
Joined: 07/17/2015
Same! I'd like to have

Same! I'd like to have someone from management post on one of the threads acknowledging that they are aware of innocent players being banned more so than the players who need to be banned on purpose.