Not Getting Cookies After Completing Snoggletog Labyrinth
After I completed the Labyrinth maze for the first time, all of my daily runs have ended in me getting zero cookies. Once I collect the chest I do not receive the pop-up telling me that I have received my cookies for the day and can earn more in 20 hours. The little cookies animation that appears on the event tab also doesn't show up. When I check my cookies the amount has not changed. However, I am able to receive cookies from login, daily missions, dragon tactics, dragon racing, and my farm.
Same however it ended to me loosing my whole entire account, now sod won't let me sign in and when it does it loads and never finishes. They really neee to fix this, cause I probably lost 6 years of my hard work due to a stupid glitch.
This has happened to me a lot too. its very finicky. Try doing a timed run, for some reason when I switched to that it gave me cookies again.
Hi there!
First, I'm sorry to hear that you're experiencing these issues. We're now aware of this, and I'm taking a look now. Something could be misconfigured on the build, or there may possibly be some server issues. If it's the former we can quickly have a fix out, but if it's the latter it may take longer.
In either scenario, especially if you believe your account is experiencing data issues (i.e. appearing to be erased), I highly recommend taking a moment to reach out to our customer support via our customer support portal and submit a ticket. That's the single best way you can make sure your issue is addressed in a timely manner. Sadly there's not a lot I can personally do to help you since I'm only a front-end dev, but we can make sure your issue gets passed along to the right people so we can help you get back to your journey.
Thank you!