MEMBERSHIP-serious payment problem

11 replies [Last post]
Mari's picture
Mari
Offline
Jarl
Joined: 04/10/2015

Hello, please help me i do not wish to be member in school of dragons anymore. reported payment problems 3 months ago and didnt get fixed. i am being charged every 3 months automatically for member eventho i click no in-game. if this continues i need to take serious actions because im being robbed.

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Mari_riKe

BlackDrago
Offline
Wilderness Explorer
Joined: 11/14/2014
Same here

No one is replying to my email

its REALLY irritating

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(: My Signature :)

 

 

 

Viking Name:

Camrine

(for short, Car)

 

 

Friend Code:

PM me

 

 

Clan Name:

The Deadly Kitties

 

Clan Position:

Member

 

 

Second account:)

 

Name:

HTTYD Gal

 

Friend Code:

PM me

 

Clan name:

WynterFyre Diamonds

 

Clan Position:

Leader

 

__________________________________________________________________________________________

 

Car's Dragons:  (More photos comin)

 

 

 

 

 

 

Wings of Fire: Deadly Nadder

 

Swift Smoke: Smothering Smokebreath

 

Thunder Sapphire: Sand Wraith

 

Candy Apple: Deadly Nadder

 

JumperJoy: Stormcutter

 

NightGhostRider: Monstrous Nightmare

 

Peter Pan: Thunderdum

 

RipTide: Scauldron

 

TheEvilWhisper: Whispering Death

 

ArcticStorm: Groncicle

 

Vortexus: RazorWhip

 

Outcast: Changewing

 

Dude Bruuhhhh: Gronckle

 

CutiePye: Whispering Death

 

StarWolf: RazorWhip

 

WetzelBitz: Whispering Death

 

Wizard: Thunderdrum

 

ShearForce: RazorWhip 

 

Strear: Death Song​

 

Phantom: Boneknapper

 

Hook: Deadly Nadder

 

Snap, Trap, Clap, Slap: Snaptrapper

 

NightFather: Woolly Howl

 

XUTER: Monstrous Nightmare

 

XxWings of ArmorxX: Rumblehorn

 

Xuter: Changewing

 

 

HTTYD Gal's Dragons:

 

TBC...  :)

 

 

 

 

 

             

 

 

 

  

 

 

 

 

 

 

 

My OC's (or whatever you call 'em XD)

 

 

Name:  Savage AfterShock

Breed: Skrill

Gender: Male

Age: 18

Personality: Despite what he looks like he is very kind, very loyal and loving

 

 

 

Name: IvoryKnight

Breed: Stormcutter

Gender: Male

Age: 25

Personality: He adores his mate Harmony and his kids, loves to have father-son time with his son NightWatch.

 

 

 

Name: Harmony

Breed: Stormcutter

Gender: Female

Age: 24

Personality: Sweet yet very protective of her owner and baby, would die 

her baby and IvoryKnight.

 

(Next two dragons shown are IvoryKnight and Harmony's offspring)

 

 

 

Name: NightWatch

Breed: Stormcutter

Gender: Male

Age: 15

Personality: Has a very playful personality, not one for obeying too many rules

 

 

 

Name: Dreamscape

Breed: Stormcutter

Gender: Female

Age: 16

Personality: Loves to be with Mom almost all the time, she is very lady-dragon likeXD

and is annoyed easily by her bro NightWatch.

 

 

 

Siggy under construction :)

 

 

snugglemug
Offline
Jarl
Joined: 05/14/2015
serious payment problems, too!!

On May 7, 2015, I used my debit card to pay for a 3 month membership on SOD.  I went on to my bank account and noticed that I was charged TWICE - two charges for $24.99 each - for one three month subscription.  To my horror, I then noticed that they do not have a phone number for customer service (my bad...shoulda checked that before I used my card!!!)  Anyway...I have sent countless emails to these people over the last 7 days and have not recieved anything but a "ticket" number reply.  Does it just take a while for them to reply with actual help?  OR  did I just get scammed?  Also, they say to cancel "auto-renewal" to just "simply" email them to opt out.  Okkkkkkkk........I "simply" have been emailing for a week now and nothing. I am checking my email like a fanatic every day to see if they are replying--and nothing yet.  In the end, I guess, I will need to close out my bank account to prevent them from automatically deducting the membership fee. They cannot keep stealing my money if my bank account is closed.  ANYONE ELSE HAVING THIS PROBLEM?????

Thunder and Lightning's picture
Thunder and Lig...
Offline
Supreme Viking Champion
Joined: 02/25/2015
Try to PM the admins again. 

Try to PM the admins again.  If there is no answer then if you used credit cards then you should call the credit card company and tell them to take it off and disconnect it.  I really hope that this will work for you! 

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Flame's Quote of the Week!

"Impossible is a funny word.

It says 'I'm Possible"

By: Unknown

 

 Viking By: DuskDaybreak! :D

Banner By: Aurora the Swift 

 

 

By: DuskDaybreak  :)

 

My Sandwraith, Val   

 

I may not be on much, due to spamming and all of the forum drama.  Also becasue of my busyness.  I will check my messages and I will be in-game.  I'll come back when it's over.  Also for clan tournaments.  Until then, Goodbye, and good uck to you all!  :)  

~ Thunder and Lightning  

- Goddess of the Flame  

 

 

BlackDrago
Offline
Wilderness Explorer
Joined: 11/14/2014
THX soooo much!!!

Thank you so much i hope it works too!

Thunderbonk's picture
Thunderbonk
Offline
Forager
Joined: 08/26/2014
Seriously (and unfortunately)

Seriously (and unfortunately) I think the only reliable way to discontinue your membership is to change your CC/debit number. I've also tried to contact the SoD team several times regarding several issues and have only ever received a response twice.

 

For something as sensitive and critical as automatic payments, I WISH this team had better response time and agree they need a better way of managing payment options.  It's ridiculous that the only way to request cancellation is to email them and then have no further way of contacting them or even checking if your ticket is being looked at (I mean really, how bad  is it that you get a ticket number, but can't even log into the site to check on your ticket status??  It's a horrible system!)

 

I'm no longer a member of this game because I've been concerned about NOT being able to cancel payments in a reliable or timely way.  It was fun for a while, but with numerous glitches, not knowing if my account will work, and bad customer service, it really isn't an enjoyable experience anymore. 

 

I'm sorry you're experiencing this, too, and hope it gets resolved for you soon!!

DragonLord626
Offline
Jarl
Joined: 05/30/2015
I have sent 4 emails to the

I have sent 4 emails to the support teams and they seem to be ignoring me.  They keep taking the money.

 

i've contacted visa via my bank to try and resolve it, but it shouldn't be this difficult.  how can you trust a company who operates this way.

 

PLEASE, PLEASE, PLEASE sort it.

BlackDrago
Offline
Wilderness Explorer
Joined: 11/14/2014
It got solved for....

It got solved for me and geuss what!!!!!

I got the rest of my three month member free!!

And im getting my $25.00 back!!!

I hope it gets solved for you guys soon......

 

 

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Hey sorry to hear about that,

Hey sorry to hear about that, we'd like to take care of this for you as soon as possible.  Could you please send us your support ticket number, username and viking name so we can work on getting this resolved immediately?  Sorry for the inconvenience.

tengo720's picture
tengo720
Offline
Supreme Viking Champion
Joined: 02/24/2014
hey i need serious help

is there any possible way to refund the money for the membership because i was trying to cancel it but the money keeps getting taken. Please help. My username: is halo32007 In game name is genesisrider

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strive for the highest

 SKRILL

Age:12

NAME: CELESTIA

She loves too fly fast with the lighting. Loves to eat angler fish. We share a bond like hiccup and toothless.

 WHISPERING DEATH

NAME GROUNDHEX

AGE 12

Loves to roam the tunnels and be with other whispering deaths and screaming deaths. She just had two screaming death babies. She loves eat salmon.

Deadlynadder

Age:10

Name:Jade

Very and spontanious you never know what she would do next. just don't touch her tail she hates that.

Thunderdrum

Age:12

Name:Britany

Loud, fast and docile, she is named after my little cousin.

Scauldron

Age:10

Name:Genesis

This is my pride and joy she is sweet and loves to play. She loves al the other species of dragons. She just needs a mate. She loves people but hates hackers and fire trolls.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Email our support team
 Hello tengo720,
 
To prevent your membership from auto renewing, please send an email to support@schoolofdragons.com with your request. If you do not hear back from them soon with confirmation of the cancellation being processed, just send us you ticket number and we will do what we can to expedite cancellation. Thanks!
FeyreRyhs
Offline
Jarl
Joined: 03/11/2018
hi, i have emailed twice for

hi, i have emailed twice for cancelation and it hasnt been done yet. i dont know what to do?