Lost progress on a registered account!

5 replies [Last post]
yahuya0
Offline
Jarl
Joined: 11/28/2014

It happend to be a year or so maybe july 2016 since my last login in game and had my progress and everything I am a member since Dec 2014 had almost 40 or 50 dragon, Today it happend that i want to play the game and continue from where I left when it kept telling me "invalid username or password", I clicked on forgot password and typed my username and email and said "username is not valid", I opened my inbox and searched for the email and had my username and password in it so I said how could this username be invalid when iam sure i registered and played for 2 years using this username, then I clicked on create an account and entered exactly same old info same email same username and it just happend like if it was my first time when I logged in asked for information but when I got to account page it's written that iam member since 2 years and 33 weeks
,I didn't mind all this I thought some kind of new procedure, I logged in inside the game and got me to create a new viking ,I didn't want to create one hoping that I get my progress back.

Just please bring back my progress.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Try reinstalling...

Hello! Thank you for reporting this issue. If you see the 'Create a Viking' screen, plese do not do so, instead log out of the game, reinstall and then try login back in. Creating a new viking may compromise your already existing one. If you are receiving an error message when trying to log in, please also try reinstalling. Do let us know. Thank you! 

yahuya0
Offline
Jarl
Joined: 11/28/2014
How ever I try it's still the

How ever I try it's still the same I tried uninstalling it and kept logging in and out many times still getting Creat viking menu I even tried on my samsung tablet I downloaded the game and logged in still same.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Further Details...

Thank you for the update. The account you are currently on is a newly created one, correct? However it says you have been a member for a few years? Could you please provide us with your username and viking name, as well as the date you originally created the account. Thank you. 

Silverlight's picture
Silverlight
Offline
Viking Warrior
Joined: 01/04/2017
you could try resetting it, I

you could try resetting it, I think you can only reset your password but I can't remember.

__________________

​Hi Everybody! My names Silverlight and this is my signature!

 

 

                                                 Skyrim is my life

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.Airwalker-Teen Speed Stinger male.

3.Shatter-Adult Whispering Death male.

4.Slpitshake-Adult Whispering Death male. 

5.Hail-Adult Groncicle male.

6.Icicle-Teen Groncicle male.

7.Quake-Adult Gronckle male.

8.Darkfrost-Adult Devilish Dervish male.

9.Amber-Adult Deathsong male.

10.Windshear-Adult Razorwhip male. (I know Heathers is a female)

11.Union-Adult Singetail male.

12.Jack-Adult Prickleboggle male.                                                    

13.Rocksmasher-Adult Eruptodon male.     

14.Moonflight-Teen Tideglider female.

15.Pebble-Baby Hobblegrunt male. (Twin brother to Apple)

16.Apple-Baby Hobblegrunt female. (Twin sister to Pebble)

17.Alpha Toothless- Adult Nightfury male.

18.Typhoon- Adult Typhoomarang male

19.Thyme (Thyme, pronounced Time) Baby Scuttleclaw male.

 

Thats all of my first account, more to come later! :) 

 

yahuya0
Offline
Jarl
Joined: 11/28/2014
Details

Yeah I had to do creat account procedure but I entered same info.s, My account was originally created on "11/28/2014" with the username "yahuya0" , I also had 3 vikings in game as i remember but my main was "FireThronz" level 35.

Note:
I can provide also picture of the email that was sent on the day account created in 2014.