Lost everything

13 replies [Last post]
Ashley40
Offline
Drott
Joined: 08/12/2014

I'm not entirely sure if this is where I post it but. I downloaded the game today since it wouldn't let me play through the internet anymore. Problem is when I logged in I see not my character and not my dragon. Everything is gone and my female character has been replaced with a guy named rialan or something like that. I put a lot of effort into this and would hate to have to start over. Any help is greatly appreciated.

__________________

Hello, fellow dragon trainers. 

My name is Ash, and down below is my fan dragon called the Galedron. This one in particular is named Ari.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One interesting fact about these dragons is that their eggs match their skin tone.

Appearance:

A medium sized Tidal class dragon with a thick body and a short neck. The front legs are slightly shorter and skinnier than the back legs similar to a rabbit. They have a beak like snout, horn on their chin, barbels along their cheeks, and long thin spines that go from their head to halfway down the tail. The wings have tiny tears in them with a long strand on the end. The ends of the tail has a hand like fin that is able to grab objects and prey.

 

Behavior:

The Galedron is reclusive and solitary in nature, but gain one’s trust and you have a loyal companion for life. They aren’t naturally aggressive, but if threatened they can become one of the most temperamental dragons around. Like some dragon species they are very picky, their diet contains fish but also squid which is a rare treat for them. If you want to get one's attention make sure you have one in hand, and pray it doesn't take your hand with it.

 

Abilities and Weaponry:

Their best known form of attack is their “frosty blasts” which can freeze enemies and prey in their tracks. They can also blow great gusts of cold wind that are as powerful as a small tornado. Their attacks have knocked over large objects like wooden houses and their tails are able to pick up and throw a grown viking. Being a tidal class dragon it is also impossible for them to drown, and they are just as comfortable in the air as much as the water. 

 

Weaknesses:

Due to living in the dark caverns most of its life a wild Galedron’s eyes aren’t very good and reacts poorly to bright lights. This has changed somewhat amongst those born and raised in Berk, so it's possible poor eyesight will be a thing of the past.

Ashley40
Offline
Drott
Joined: 08/12/2014
Please

Help.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello! Thank you for reaching out to us and reporting this issue. Are you playing on the PC downloadable? Have you made sure you are logged into your account? Have you tried reinstalling the platform? Do let us know. Thank you. 

Ashley40
Offline
Drott
Joined: 08/12/2014
Thank you

Thank you for the fast response. Yes I am playing on the downloadable pc version (although I am on a mac, does that make a difference? and used my original account name. I will try reinstalling it to check. Thank you again.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Details...

Thank you for the update. Have you tried playing on another device? Does this occur there as well? You mentioned using the same login information for both the MAC downloadable and the browser, correct? Could you please include your username and original Viking name. Thank you. 

Ashley40
Offline
Drott
Joined: 08/12/2014
Further Details

I have not tried on another device, this is my personal computer and I doubt anyone else would want me to download an app just for testing. But yes I did use my original username.

Username: aolfa40

Viking name: Svann

In case you didn't see I posted a picture of what I get when trying to log in.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Operating System?

Thank you for the update. Could you please let us know what OS you are using on your computer? Thank you! 

Ashley40
Offline
Drott
Joined: 08/12/2014
?

OS? As in operating system? OS X El capitan. I fail to see how this is relevant. 

Ashley40
Offline
Drott
Joined: 08/12/2014
Wrong name

I'm sorry I gave the wrong name. It's just aolfa.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Further Details...

Thank you for the update. We will pass this on to our team so they can take a look into this issue. We will keep you updated as soon as new information becomes available. Do let us know if anything changes on your side of things. Thank you for your continued patience. 

Ashley40
Offline
Drott
Joined: 08/12/2014
Thank you.

I will.

Ashley40
Offline
Drott
Joined: 08/12/2014
Suggestion.

I'm wandering if I should attempt an actual login, maybe just the character screen is glitched but the game is okay?

Ashley40
Offline
Drott
Joined: 08/12/2014
Checked

Uninstalled and reinstalled, it's still the same. 

Ashley40
Offline
Drott
Joined: 08/12/2014
Screenshot of what I get :(

I'd rather not play with that glitched thing.