Issues With Zippleback

5 replies [Last post]
Loyal Lioness
Offline
Jarl
Joined: 09/24/2017

My husband and I are huge fans of How to Train Your Dragon, and we have been playing it for a while now. However recently it hasn't been letting my husband log in (he loves his Zippleback, and it is his favorite dragon) and whenever I try to buy a Zippleback the game completely freezes and crashes.

 

I have tried in installing the game, it didn't work, I've checked the other dragons, it seems to only happen with the Zippleback. It doesn't give me an error code, it just crashes. I find it very frustrating and my husband loves flying around after he gets out of work. We normally play offline, and have spent more than I care to admit of real money for in-game purchases. 

 

I would appreciate it if you could look into the matter.  Thank you.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hi, thank you for reporting this issue. When your husband tries to log in does he get an error message? What happens when he tries to log in? Regarding your issue, have you been charged for the Zippleback egg but not received it? Do you get any error messages when trying to purchase it? Could you please also let us know what platform you  are using to play, and if this occurs in others platforms or devices? Do let us know. Thank you! 

Loyal Lioness
Offline
Jarl
Joined: 09/24/2017
More Details

When he tries to log in the game just freezes and crashes without any error message. We use my PC to play the game. when I go to purchase one from the store, it doesn't even load the animation for the dragon, I click it to buy one and the game just stops working and crashes, no error message. It seems to only happen on my computer and not my phone. 

 

Thank you again for your help.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Thank you for the udpate. You

Thank you for the udpate. You mentioned reinstalling the PC downloadable did not help resolve the issue, correct? Is your phone IOS or android? If these does not occur across platforms it may be there is an issue with your device. Could you let us what kind of computer you are using to play the game as well as what OS you are running. Thank you! 

Loyal Lioness
Offline
Jarl
Joined: 09/24/2017
Computer

I run Windows 10 on a lenovo computer, also my phone is an android LG G6.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
User details...

Hello! Thank you for the udpate. This only occurs on the downloadable correct? Could you please provide us with the username and viking name. Do you remember what you were doing in game before this first occurred? Please also provide us with the username and viking name for your viking, as you are unable to purchase the Zippleback egg. Thank you!