Houston, We Have A Problem [AKA Admins Please Help]

16 replies [Last post]
FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016

     Ever since early yesterday morning, I haven't been able to log into my SOD account. I get past the first loading screen where you see the latest updates, but once I get to the screen where you choose to "Play" or go directly to your farm, your stables, etc. the game crashes. I've tried logging in on several different internet connections at multiple times a day, deleting and re-downloading the game, logging in and out of my account, and rebooting my phone/putting it on Power Off several times. This has never happened to me before so I don't know what else to do. I've always played SOD on the app, having no functioning computer of my own to use, so I can't do anything computer wise.

Any suggestions would be very much appreciated because I have a serious addiction to this game ahahahaaaaa...

Admins, please respond when you can 

__________________

Important Note: I will be on a cruise from the 18th to the 29th of this month and will most likely not have access to internet at this time, so if I'm not online for a while, know that I am not dead :D

 

'Ello, it's FlyingFury here! My dragons and I hope you'll enjoy your stay in our humble Signature. 

 

 

About Me:

 

I am a girl

I am a Libra

I am sleepy

My favorite color is blue

My favorite animal is a dragon (big surprise)

I enjoy reading, writing, drawing, listening to music, and singing

My favorite music types are soundtrack music, Disney songs, and pop songs

I like Harry Potter, The Hobbit, The Lord of the Rings, Transformers #1-3 though #4 is alright, Transformers Prinw, Disney, the first Pirates of the Caribbean, some anime, and more

I love flying, going fast, and rollercoasters

My Current (but often changing) Obsession Is: Crosshairs from Transformers: Age of Extinction ;)

I have a wonderful German Shepherd/Labrador mix named Bailey, and I love her to death :3

I play many other different games as well, such as Skyrim, Legacy of Discord, War Dragons, a couple Wii U games and much more. Feel free to hit me up in my message box if you play any of these games as well, I'd love to talk about them! :D

I have several characters from/for a book I'm writing, but I use Rynn most of all

 

 

About My Viking:

 

My Viking's Name is Chaoze

Chaoze has mid-back length brown hair usually in a braid, dark brown eyes, and typically wears white war paint on her face. She arrived at the School when she was about 10 years old. She'll fight with anything she can get her hands on (mostly because she isn't good at fighting in the first place), but prefers to use short swords or daggers

My main dragon is my white and blue Sand Wraith named Opal, unoriginally based off of my birthstone

[Character Backstories Currently Under Work]

I have many other dragons that I'm too lazy to list :P

I am a proud member of The Darkness of Midnight Dragons

I currently have 1 1/2 Platinum Stars

 

 

Some Art:

 

^Opal, drawn by the talented Arrowalker! Thank you!^

 

 

Some Screenshots:

^Flying above the School with Opal. The caldera is beautiful •u•^

Wolf and Star's picture
Wolf and Star
Offline
Supreme Viking Champion
Joined: 03/14/2014
A wild post appeared!!!

It's a temporary problem. I suggest you wait it out. 

 

 

Edit: or try to refresh your unity chache.

__________________

Welcome To My Signature

"If you live among wolves, you have to act like a wolf" -Khrushchev

In Game Name (IGN): WolfandStar

Friend Code: Not Accepting

 

 

-----------------------------------------------------------

 

Characters:

 

 

 

 

Lynx

 Art done by DuskDayBreak

Lynx is rather bold and loud She is like Luna Lovegood in the sense that she is rather... odd. Loud, shameless and weird. She is more animal like than human. Lynx enjoys being flashy, showing off her skills. Once she sets her mind to something, she is natrually good at it. The problem is that she loses focus easy and doesn't like setting herself to standards. She craves adventure and can grow bored easily. She is particularly fast on her feet, but has low stamina levels. She is strong and tall for her age. Lynx is stubborn and laid-back most of the time. She does not like to follow orders. Some of her skills include: being double jointed, the ability of being able to climb almost any surface, very good at mimicking animal sounds and is EXTREMELY good at sneaking around. However, there is a side to Lynx that she does not show very often. She is very lazy and selfish at times, mainly because she lacks compassion twords humankind, caring more about dragons and animals more so than humans. This tendency causes her to be merciless in the face of battle.

 

 

 

........Lyra

 Art done by xXSadieKaneXx

Lyra is very concealed and secretive. She rarely shows emotion and looks down on those who do. She is insanely obervative and could possibly rub off as edgy. Lyra can be rudely scarcastic, and may accidently hurt you. Don't expect remorse.  Though in fights, she doesn't appear to have a sense of honor and isn't afraid to fight dirty. She WILL kill. Lyra is willing to do anything to ensure her well being, and the well being of her mother. Which could be a weakness. she values her self preservation. She doesn't talk much either. She usually has her hood masking her pale delicate face and long hair. 

 

 

 

 

                    Nightshade

 

.....................................................................................................................................Edits done by Me and Cocopuppy

 

 

 

 

             Deathstalker

 

 

........................................................................................................................  ....................................................................Edits done by Archer and  Zikta

 
FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

     Are you sure? I haven't seen any other posts about this, and it's nearly been three days now?

Wolf and Star's picture
Wolf and Star
Offline
Supreme Viking Champion
Joined: 03/14/2014
A wild post appeared!!!

3 days? Maybe it's not temporary... And you've tried using other platforms?

Have you tried refreshing your Unity Ache? I'm not sure if that still effects anything. Is it a game issue or an account issue? In other words, have you tried playing as a Guest?

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

I have no other platforms that I could use :/

I can play the entire intro as a Guest without problem, I didn't try going any farther than that

I hate to be that one newbie but... how do you clear your Unity Cache?

 

EDIT: I can log onto other accounts as well 

Wolf and Star's picture
Wolf and Star
Offline
Supreme Viking Champion
Joined: 03/14/2014
A wild post appeared!!!

So, it's just your account then.  Huh. 

 

Unity Ache should be under support. It's a big red button. If you can't find it ask Brynjolf for the link. 

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
'Tis the season to be- oh. Wrong season

Nope, don't see it :/ maybe because I'm on mobile?

Wolf and Star's picture
Wolf and Star
Offline
Supreme Viking Champion
Joined: 03/14/2014
A wild post appeared!!!

It's a temporary problem. I suggest you wait it out.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello! Thank you for reporting this issue. Have you received any error message when this occurrs? Please do remember to have all other apps closed while playing SoD. Do you remember what you were doing in game right before this occurred? Do let us know.Thank you! 

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

No Error Message appears. One moment the game is loading, the next it crashes, just like that.

I always have all apps closed when playing SOD

I'm not sure which, but I know I was either taking a leisurely flight around the various islands or had just finished viewing the Stable Quests

 

EDIT: Could I also have a link to Unity Cache please? .-.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Try reinstalling...

Thank you for the update. If you are playing on mobile, instead of clearing the unity cache, try reinstalling the app instead. This can also sometimes help. Do let us know. Thank you! 

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

I just reinstalled for the second time and nothing has changed. The game is still crashing when I click play on the second loading screen 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
User information

Thank you for the update! Could you please provide us with your username and viking name, as well as the OS your phone is running. Thank you! 

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

Of course, thank you

Username: Gingerginger2014

Viking Name: Chaoze

iOS: 10.3.2

 

 

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Have you tried the other icons?

Thank you for the update. One last question, are you unable to enter the game when you click Play, as well as trying to enter directly by the map, farm, and the other icons found below your viking? Do let us know. Thank you! 

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
Yes, I've tried every icon,

Yes, I've tried every icon, and I get the same results every time. :/

Thank you for looking into this, best of luck

FlyingFury's picture
FlyingFury
Offline
Viking Warrior
Joined: 10/07/2016
''Tis the season to be- oh. Wrong season

I don't mean to rush, but I will be leaving for a vacation soon and most likely won't have internet for a while. Could you update me on the issue whenever you can? I'd just like to know how it's going before I leave 

Please and thank you