[Help] Quest MISSING for the underground tunnel

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CaptainAgi
Offline
Jarl
Joined: 06/04/2017

Hi, 

as stated, my quest for the underground tunnel somehow vanishes, and I never got access to the Whispering Death egg despite finishing all available quests. 

 

In-game character: CaptainAgi, E9XKFK

 

Platform: iPhone 6

Operating System: iOS 10.3.2

SoD App from Apple App Store

What were you doing when the bug occurred?: It has remained so for two weeks. As far as I could recall, I got stuck on the "Glass as a Spectrum" quest at some point in the lab. I went on completing other quests, including ones using the lab I suppose, and after a long grind all other quests have been completed, but the one involving the underground tunnel never showed up, and the tunnel entrance as seen in online videos is not there. 

When did the error happen?: Around Jun. 1-8 probably. 

 
Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Glass as a Spectrum

Hello! Thank you for reporting this issue. You mention getting stuck in the quest Glass as a Spectrum. Were you able to complete this quest? 

CaptainAgi
Offline
Jarl
Joined: 06/04/2017
Probably unable to complete "Glass as a Spectrum"

Dear Admin:

Thanks for the prompt reply :)

From my memory,

-I was unable to complete the quest "Glass as a Spectrum" due to a certain step that got me stuck in the lab, at least that's the case for the first time.

-From that point, either the quest just disappeared, or I might succeeded in completing it, can't tell for sure.

But it is quite certain that the following quest "Explore the Dark Depths" has remained inaccessible. That's as far as I could recall. All available quests, including ones in the expansions are all completed.

 

 

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Try reinstalling...

Thank you for the update. Does the quest Glass as a Spectrum not appear as active on your journal? Have you tried reinstalling the app? Have you tried using a different device or platform? Do let us know. Thank you. 

CaptainAgi
Offline
Jarl
Joined: 06/04/2017
Reinstalling ineffective, could you reset the quest?

Dear Admin:

Thanks for the advice, sadly reinstalling won't work. Tunnel entrance is not there, no whispering death egg, and the quest is gone. Any chance we could reset the quest? 

Cheers,

CaptainAgi

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
User information

Thank you for the update. Was the quest Exploring the Dark Depths ever active in your journal? Could you please provide us with your username and viking name? Thank you! 

CaptainAgi
Offline
Jarl
Joined: 06/04/2017
Probably not & also a problem with membership gems

Dear Brynjolf: 

Thanks for the reply, 

The quest "Exploring the Dark Depths" was probably never active in journal, while the prequisite "Glass as a Spectrum", as previously stated, was once active, encountered some glitches, and might or might not be completed. 

 

My uername: usernamejim

My viking name: CaptainAgi

 

Also, after renewing my membership, I noticed that the monthly 500 gems have not been offered like before. Since that's a crucial piece of asset for Titaning my dragons and also a big part of membership value, could you also kindly help me look into that case? Thank you very much. 

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Thank you for the info...

Thank you for the details We will pass this on to our team so they can look into this issue and will keep you updated. Regarding the membership gems, you should receive 500 gems every month if your membership is still active. Are you not receiving them? If so, please do let us know. Thank you! 

CaptainAgi
Offline
Jarl
Joined: 06/04/2017
Really appreciate it & updates on the gem issue

Dear Brynjolf: 

Thank you very much for your timely response & really appreciate that. I have got another whispering death from the battle event awards, though I would still appreciate the chance to finish the quest, getting the rewards and most importantly the underground tunnel access. 

 

On the gems, I am indeed not receiving the gems as described, though the membership seems active. I have also wrote about the issue via e-mail and the they have also kindly responded, though I still do not fully comprehend about their advice. 

 

"

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We have reviewed your account under the username "usernamejim" and the system shows there was an error processing the transaction. The transaction was canceled. Our payment provider will redirect your payment to your Xsolla Balance so that you can complete the transaction.

"

 

Could you kindly check with your transaction team on the further steps to take, like making another purchase if the payment was not actually billed, or redeem the purchase from Xsolla or Jumpstart? Thanks a lot. 

 

Also, a small complaint here about the random rewards probability. You see, most of the rewards are  drawn in the form of cards, and though intuitively every option should get an equal chance of being drawn out, the actual case feels quite differently in a way that items with lower value/usefulness, such as the inferior amounts of gems, paints / saddles / golds / fish / farm stuff appear unproportionally often, while dragon eggs or even the average amounts of gems have quite a vanishingly small probability. Well if that's the case for the in-game mechanism there's two points I'd like to make. First as far as I'm aware of, for certain markets say Japan or China, it is requested BY LAW that any reward drawing or things of that nature have the true probability publicized.

 

And then, from my point of view, punishing players by starving them of good rewards won't actually do any good for the company's profit after all. For casual players this merely worsens the experience and encourages them to quit rather than spending more on the game, while for a player with some seriousness, like I do, even if they keep getting very good rewards every time, the fact that gem / egg quests are so lengthy in time won't really create any notable imbalance in-game (while hacking the game does so keep up the good work), and it still take months if not years to build up a full army of dragons (like multiple sets of full-collection, scores of Titans) to meet the ultimate ambitions. If these people would like to throw in money and pay to win, prize chances would hardly put a notch on that cuz that will still be wayyyy too slow, and for others, at least such positive feedback keeps them longer in the membership which is clearly a must-have in the long run, and that impact could be also significant. And by rewarding players likely the customer support team would also have an easier time with happier players. So, could we try to make the chances just a litttttle bit easier, like evening chances of what is shown on the cards~? 

 

Best regard, 

CaptainAgi

 

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Thanks!

Hello! Thank you for the update. It seems the transaction did not fully go through. However, since this is a payment issue, we are unable to fully help via social media due to the sensitive information that may be handled. In this case, please reply to the email you have received from our support team if you have any questions. They will be able to continue helping you. Thank you for your feedback and continued patience! 

CaptainAgi
Offline
Jarl
Joined: 06/04/2017
Payment issue solved, would also appreciate help on Quest & box

Dear admin: 

Thanks again for your reply, 

I have contacted the payment team and is happy to have the gem issue solved. 

 

Seems like I still could not access the underground tunnel and related quests, would appreciate some help with that one as well :)

 

Also, could you kindly relay my suggestion on equalizing probability for card-drawing occasions to whomever in charge~? I deem it a nice thing to have for better gaming experience (especially since chest-reward drawing is a larrrrge part of the later game)

 

Cheers, 

CaptainAgi

 

--

Update: 

Quest issue seem to be solved, I have switched to teen dragon and boom~! New quests start to pour in. Hardly noticed that because I almost always directly grow up to adult