game keeps crashing-who do I email?

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tiggyloo's picture
tiggyloo
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In the past couple months my game has been crashing A LOT. I tried reinstalling it recently and that SEEMED to work, but it just crashed again.

PLEASE who do I email this to? It says the files can be sent to JumpStart for analysis but I don't have an email address, or anything! I've tried googling for this but I can't really find anything. Does anyone know where to send this? I have the folder with the files up to make sure I have easy access to them if I figure out where to send them soon.

Also, does anyone know how to stop these crashes????

Brynjolf please help me

I'm losing my mind I just want to play my game

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tiggyloo's picture
tiggyloo
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it just crashed AGAIN what

it just crashed AGAIN what the heck

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EmeraldHuntress65
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*jumps into convo*

I think your best bet would be to PM Brynojlf about this. From there, try to get the school of dragons official mail (I've used it once, and they replied very quickly, but I don't remember the address :C)

Try it out, thou! You might be experiencing an SoD-server glitch 

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tiggyloo's picture
tiggyloo
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I did another google search

I did another google search and I think I got the email. I got the autoresponse so hopefully I can an actual response soon. I guess it could technically be server side? Regardless of what it is, I just hope it's fixable because this is a real pain in the butt

Varku's picture
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I see you've found the e-mail address.

I've been noticing that the game actually crashes whenever the internet connection drops for  a bit. It could be that.

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tiggyloo's picture
tiggyloo
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I guess? But my sister hasn't

I guess? But my sister hasn't been having this issue and we're on the same internet. The email I got back said that my system requirements didn't match up, but again my sister hasn't had these issues and she has the exact same specs I have on my PC :/ I have no idea what could be causing this and it's very frustrating lol

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Varku
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There's a lot of variables here. Since the specs are the same, is the network adapter also the same? Are you both on a wired or wireless connection? Are you both in the same place when it happens for you?

 

The game is SUPER unstable regardless. Most of my crashes are because my VPN drops (it's how  I noticed internet failure = crash), but sometimes the game just crashes at random with a null reference, which I think is really on the game, and not because of the computer that runs it.

 

What are your specs?

tiggyloo's picture
tiggyloo
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you're telling ME it's

you're telling ME it's unstable, sheesh....better than what it used to be though, at least

Yeah, we're both using the same adapter, wired connection, same place.

I've already cross referenced my specs with the requirements and I meet everything except for the operating system needing to be windows 10 (I have windows 7 bc windows 10 is awful) 

I'm not about to update to windows 10 for ANY reason if I can help it, especially not for a game like...this. But I highly doubt that's the reason anyway, given that again my sister is running it ont he exact same stuff I am and she doesn't have a single problem with it. That and from my experience, a game may SAY it needs windows 10 to run but it hardly ever actually does. But that's marketing for you

Honestly I might just try reinstalling again. Never know

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Varku
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I'd have to try and download the game onto a W10 machine and see if it makes any difference. Doubt it  though.

 

If you're reinstalling, don't forget to clear your local and browser cache for anything related to SoD before the actual reinstall. Maybe even your registry, you'll never know.

tiggyloo's picture
tiggyloo
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hmm yeah I could see if

hmm yeah I could see if clearing that stuff would help. I don't think I did that last time. Course I'm not entirely sure how to do some of that lol, but that shouldn't be hard to figure out

Varku's picture
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After uninstalling, remove all SoD/JS related folders from {%USERPROFILE}\AppData\LocalLow and clear your browser cache. Then whip out Ccleaner or something to take care of your registry (not storage). Reboot and reinstall. If that doesn't work I'm pretty sure the issues are very much on the game's side and it'd require patching to get fixed ;;