Game keeps crashing, please help.

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NightRider113
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Jarl
Joined: 03/08/2017

Hi, for a few months now, whenever I try to play, the game quits on me and says "the content was stopped because a fatal content error was detected". It has no problem loading, but when it finishes and the game opens, it quits. How soon it quits may vary. I contacted Jumpstart Support but they haven't responded as of late.

This is what I have tried:

cleared my Unity cache

Uninstalled and reinstalled Unity Web Player

Tried playing on Firefox

Nothing has worked.

Also, is anyone else experiencing this problem?  Any ideas how to fix this? Thank you!

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HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

You are most definitely not alone. I have experienced this issue since the end of October 2016. I've contacted the admins several times and Brynjolf said it was supposed to be being worked on but so far the issue has not been fixed. I'm using internet explorer and have cleared my unity and browser cache dozens of times since the issue started but that hasn't helped the slightest bit. I pretty sure I also uninstalled and reinstalled unity when the problem first started and that didn't help either. I'd really like this problem to be fixed because it's annoying with the game crashing so much. It's difficult to get anything done.

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Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Try the downloadable...

Hello! Thank you for reporting this issue. Our team is aware of this occurring and how it has been affecting a few of your fellow vikings. They are actively working on this issue and trying to resolve it soon. We apologize for any inconvenience this has caused you. In the meantime we recommend using the PC/MAC downloadable, which has: 

  • Faster Gameplay
  • Highest visual quality
  • Increased stability
  • The most optimized dragons gaming experience yet

 

Thank you for your continued patience! 

NightRider113
Offline
Jarl
Joined: 03/08/2017
Thank you!

Thank you! It works!

HPowers's picture
HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

Are you not having any problems with the downloaded version crashing with the fatal content error? If your not, I might have to think about getting the downloaded version. The constant crashing with the fatal content error is starting to drive me nuts.

NightRider113
Offline
Jarl
Joined: 03/08/2017
No problems.

No, I'm not having any problems.

HPowers's picture
HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

I'm definitely going to have to keep the downloaded version in mind then. If the fatal content error isn't fixed soon I'll probably give the downloaded version a try. Thanks for replying. :)