Game crashing after update - Please Help!

31 replies [Last post]
Aelion's Guardian's picture
Aelion's Guardian
Offline
Jarl
Joined: 03/16/2017

Hello, support! I'm having trouble starting the game after upgrading to 2.7.0. This bug started today, and it happens when I step through the characters screen and play grip. After that, the game closes with a "DoMain.exe has stopped working" and places a file in the game folder asking it to be sent to the developers. So here is the required information and an urgent request from a dragon trainer who loves his dragons!

Computer: HP Pavilion g4 Notebook PC

Operating System: Windows 10 Pro

What were you doing when the bug occurred?: Trying to start the game onte characters screen

When did the error happen?: 05-23-2017

Graphics Card: Intel Core i5-3210M CPU @ 2.50GHz)

Other information:   Ram: 6,00GB   HD: 650GB   System: x64

 

Thank you for your attention.

 

P.s.: The files about the game crash are in a different format from what is allowed to be placed in the post, so I would like to ask you for an email address to which I can send them.

Sngroll2013
Offline
Wilderness Explorer
Joined: 11/17/2016
Same problem

I'm experiencing the same problem. I play my game on the IPad and my iPhone. Recently I've been trying to get into the game, but the game keeps crashing every time after I click on my Viking. Can someone check into the reason why the game keeps crashing for some of us? I've also seen some design problems on my dragons with their skins. My nadders eyes are a different color if I put on the racing skin (not the hero one). And the Barf and Belch look makes my Zipplebacks eyes different colors. What's up with that?

__________________

I am Zombiefangirl. Dragon Rider of Berk. I go on many adventures with my Titan Nadder Zoey. With our strong friendship, we fight for what is right.

Aelion's Guardian's picture
Aelion's Guardian
Offline
Jarl
Joined: 03/16/2017
More bugs

It's complicated, is not it? This morning, I tried to get into the game, but I tried to get on a different map. When I got into the "training grounds", I almost jumped with joy, thinking that the bug had been a passing thing. But such happiness was short-lived, because in addition to the new rendering update made the system a bit slow, when I went to school of dragons by the usual way, the game crashed as before.I tried again and found that I can only walk through the places with the map, But in places like the farm where it is not possible to use the map, the bug is immediate. So I would like to ask if there is any way to disable the update or something.

Thank you for understanding.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Try reinstalling...

Hello Vikings! Thank you for reporting these issues. We are actively reviewing this with our team. For now, could we get a few more details from you? Have you tried to reinstall the downloadable or mobile apps, depending on where you are playing? Have you previously been able to access the game from other platforms or devices? Do let us know. Thank you! 

Aelion's Guardian's picture
Aelion's Guardian
Offline
Jarl
Joined: 03/16/2017
Try reinstalling...

Hello brynjolf! Thanks for listening. After reading your post I tried to reinstall twice, and in the second it seemed stable for a while, but no matter where I go, whenever I go to "school of dragons" the game hangs with the message "DOmain.exe has crashed". Since I do not have any other devices to test, I have no way out. A pity, because the graphics were so beautiful ...

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Windows version

Thank you for the update! Do you know which version of Windows 10 do you have? Do let us know, thanks! 

Aelion's Guardian's picture
Aelion's Guardian
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Jarl
Joined: 03/16/2017
Windows version

My computer is Windows 10 Pro version 1511

Sngroll2013
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Wilderness Explorer
Joined: 11/17/2016
Reinstalling didn't work

Thank u for looking into the issue. I reinstalled the app like u said on my iPhone and my iPad and I tried to get into the game on both devices, but it still crash both times after I clicked on my Viking. My devices I play SOD on are the iPhone 6 and the IPad Mini, just in case u ask what devices I play the game on.

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Few more details..

Hello! Thank you for the information. Do you remember what you were doin in-game right before this occurred? This issue occurs on both devices, correct? Could you also please provide us with your username and viking name. Thanks! 

Sngroll2013
Offline
Wilderness Explorer
Joined: 11/17/2016
Thank u

It was after I updated the game on both devices. I wanted to know what the islands look like after the update, since the update said the lighting was different. Currently, my Viking, ZombieFangirl, is on Dragon Island, since right now, she's wearing the air mask that is needed for Dragon Island. My username is Sngroll2013 and my Vikings name is ZombieFangirl. And yes. It happens on both devices. Do you think maybe someone hacked into my game?

Aelion's Guardian's picture
Aelion's Guardian
Offline
Jarl
Joined: 03/16/2017
Information

Hello! As Sngroll2013 said, it was after the update. My username and viking name are both OrionCanopus. I'd like to add that I realized that the game hangs when we use a means of locomotion between places (any one of them) other than the general map. Thank you.

Kurysu's picture
Kurysu
Offline
Wilderness Explorer
Joined: 08/08/2017
-

I'm also having crashing issues when I try to play SoD in Steam, I tried everything... Uninstalling and Installing it again, downloading drivers but nothing seems to work sadly...

 

OPERATING SYSTEM: Windows 10 Home edition

LAPTOP Sony Vaio 

Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz

RAM: 6,00GB

SYSTEM: x64

RENDERER: AMD Radeon HD 7500M/7600M Series

My username is Kurysu and my viking name is also Kurysu.

 

When the crash occurs this message is displayed in a window: 

 

'' The game crashed.

The crash report folder named 2017-09-12_215126 next to game executable. 

It would be great if you'd send it to the developer of the game!''

 

It also shows this in the folder error:

 

Unity Player [version: Unity 5.6.0p3_f8dcc233883f]

 
DOMain.exe caused an Access Violation (0xc0000005)
  in module DOMain.exe at 0023:012f665a.
 
Error occurred at 2017-09-12_215224.
 
-----------
 
I've tried everything and I don't know what to do... I'm pretty sure that this is a Unity issue. I also want to add that I've never had any crashing issue before the new expansion.. so I'm hoping that this will be fixed actually in the next update.
 
Thanks for listening to us Brynjolf! 
__________________

SLRider
Offline
Jarl
Joined: 01/08/2017
Error

Hello, I have the same problem with the game.

 

DOMain.exe caused an Access Violation

(0xc0000005) in module DOMain.exe at 0023:006bf3f9.

Error occurred at 2017-06-15_144330.

Operating System:Windows 7 SP1 

System: x64

Intel Core i5- 4440; 3.10 GHz

Version:  Direct3D 9.0c

RendererNVIDIA GeForce GTX 650

 
Thank you for your attention.
Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello! Thank you for reporting this issue. You're playing on the downloadable, correct? Have you tried reinstalling or clearing the unity cache? Could you also please provide us with your username and viking name. Thank you! 

SLRider
Offline
Jarl
Joined: 01/08/2017
Information

 Hello! I playing on the downloadable. I tried reinstalling or clearing the unity cache.
 U
sername: SLR777
 
Viking name:SLRider

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
Crashing and Loading Problems

I don't know if it's the same issue, but it seems similar.  It started slowly but now it happens every single time and I can hardly play the game.

 

First, whenever I try to load into anywhere, either another zone, thunder run racing, flight club, stables... I get stuck on the loading screen and it never finishes loading me in. The loading gear turns extremely slow, if at all, forcing me to alt tab and end task the game. After several times of this, I manage to get back into the game, but then going anywhere still causes that same problem. Or if I try to go to the stables from the Character Select Screen, it does the same thing.

 

And then it will just crash altogether, giving me the DOMain.exe has stopped working message.

 

I play the downloaded version on a PC running Windows 8. I tried reinstalling the game, but that hasn't changed anything. It wasn't before, but the mobile app on my phone is starting to have similar issues, to where it says it stopped working, or just won't load at all.

 

EDIT: So, it seems the problem is mostly with MMO mode, which is what I usually play on. I can usually get into the game fine as long as I load in normally; in other words, click Play from the Character Select Screen instead of the Stable or Farm or the other buttons. But once I'm in, I can't load anywhere without it crashing. I tried going into Flight Club, and same issue. Then I turned off MMO and went to Single Player Mode. I was able to load into Flight Club (with just one instance of it crashing) and I can load anywhere else just fine. The moment I switch back to MMO, it goes back to crashing and I can't load anywhere.

__________________

((clan banner by Sentinel Soul))

 

((clan card by ladybrasa))

***********************************************************************************************************************

..:: MY RP CHARACTER ::..

 

[ Viking Name ]

Eira "Ylva" Wolfeye, the Changeling

[ In-game Name ]

EiraWolfeye

[ Age ]

16

[ Hair ]

Auburn, Long and unruly

[ Eyes ]

Right eye: Golden Yellow

Left eye: Green

[ Build ]

Short and scrawny 

[ Personality ]

Headstrong, fiercely loyal, abrupt, introspective, introvert

 [ Attire ]

Scraps of leathers, furs, and dragon scales, hood and mask, braided leather headband

[ Equipment ]

Dragon spine daggers, spear, composite recurve bow, gemshorn (dragon horn ocarina)

                 

 

 

 

 

 

..:: EIRA'S DRAGONS ::..

 

[ Name ]

Driftwood

[ Species ]

Timberjack

[ Gender ]

Male

[ Color ]

Olive and reddish brown

[ Personality ]

Pragmatic, passive, protective

 

 

 

 

[woolly howl base by megaboltphoenix, coloring by me]

[ Name ]

Haelstrom

[ Species ]

Woolly Howl

[ Gender ]

Male

[ Color ]

Dark Brown, light tan

[ Personality ]

Grumpy, ornery, mistrusting

 

 

 

[ Name ]

Windsong

[ Species ]

Silver Phantom

[ Gender ]

Female

[ Color ]

Blue, white, silver

 

 

 

 

[ Name ]

Orvar

[ Species ]

Terrible Terror

[ Gender ]

Male

[ Color ]

Brown, red, white

 

 

 

(( I am an RPer and always up for RP in-game or on the forums! ^^ ))

(( If you see me flying around in-game, feel free to join in. ^^ ))

(( PM for Friend Code ))

((All art by me unless otherwise specified))

 

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Further Details...

Hello Eira! Thank you for reporting this issue. It seems you have already tried reinstlaling, have you also tried clearing your unity cache or playing on a different device or platform? Do you remember what you were doing in game before this happened? Do let us know and please provide us with your username and viking name. Thank you! 

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
Hey Brynjolf, thanks for the

Hey Brynjolf, thanks for the reply. As I play the downloaded version, I don't have a unity cache to clear. Or do I? I don't know how I would look into that. I don't really have any other platforms to try, other than my phone, which is also not working. I can't try the web browser version as I use Chrome and it doesn't work on Chrome. Is there a Steam version? I could try that...

 

As far as I can recall, I was trying to get into Thunder Run Racing the first few times it started doing this. But at the moment, it happens whenever I try to load in anywhere, unless I'm playing in Single Player Mode. Then it only crashes once before it works fine. My username is jedikaya and Viking name is EiraWolfeye. Thanks for looking into this!

M0nk3yT03s's picture
M0nk3yT03s
Offline
Jarl
Joined: 03/24/2017
Same Crash Thing For Me

My Username is M0nk3yT03s and my player name is KaleiaTheCalm, and I'm experiencing the exact same thing as Eira the Changling. I have already redownloaded twice and also have played on a computer with a windows operating system. I had accepted a quest that took me into Ruffnut and Tuffnut's hut, and when I was done there, I exited and the game crashed. This has since been happening when I try and walk or fly into different areas, such as the stables, or the wilderness. Please help me, I really love this game!

__________________

Signature coming soon!

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Steam Version

Thank you for the update. There is a STEAM option if you wish to try that. Do you get any error message when you crash? 

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
I do get an error message.

I do get an error message. It's the DOMain.exe has stopped working. I don't recall what the rest of it says. If it pops up again, I can make sure to mark it down. Although, sometimes I don't get an error message and it just freezes on the loading screen instead, though lately it has been just the crashing and error message. I'll try the steam option and see how that works.

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
Unfortunately, I tried Steam

Unfortunately, I tried Steam and it seems to have the same issues. Only instead I get this error message:

 

"Oops

The game crashed.

The crash report folder named "2017-06-19_160218" next to game executable. It would be great if you'd send it to the developr of the game!"

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
Update: Hey look, I found the

Update: Hey look, I found the Unity Cache thing! ^^ Had to go use Internet Explorer (ew) to do it and I cleared it, though unfortunately it doesn't seem to have had any affect.

 

Did some testing. So, while playing in MMO mode, I can load into the game alright from the Character Select screen as long as I click Play and not one of the other buttons. But once I'm in, it crashes when I try to walk/fly to another zone or try to load into Flight Club/Racing etc. I CAN however, map to other zones without crashing. However, once I map to another zone, it still crashes when I try to go into things like the stables or farm. I can only really access these things in Single Player Mode currently. Which is fine for now, I can just switch MMO back on when I want to do the battle events.

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
User information

Thank you for all the details. Do you have any active quests? Please provide us with your username and  vikign name. Thank you. 

Eira the Changeling's picture
Eira the Changeling
Offline
Berk's Power Player
Joined: 10/22/2016
I do not have any active

I do not have any active quests. Though, it did seem to bug and thinks I'm still doing the Leviathan questline even though I already completed it. It wants me to follow the krayfin even though the adult one is still there and there's no little one to follow because I already completed it. And it does the constant bugged one of wanting me to go talk to Cloudjumper every time I log in, even though it doesn't let me talk to him and just going to Berk makes it go away, but then logging back on brings it back. Other than that, though, no, no active quests. Oh, but I do have a stable quest running right now.

 

Username: jedikaya

Viking name: EiraWolfeye

 

For a bit more update: My mobile app on my phone is now not working at all. I have a Kyocera operating on the Android  5.1.1 version. It constantly crashes when I try to load in from the Character Select screen and I tried a reinstall, clearing cache and data and freeing up space on my phone, and it still doesn't work. Trying another reinstall of the downloaded one on my computer now. Will keep this thread updated if anything changes. Thanks for all the assistance so far Brynjolf. ^^

LissaFish's picture
LissaFish
Offline
Supreme Viking Champion
Joined: 02/12/2017
I am also having this problem

Has anyone's game been fixed? I am having the same problem. :'(

 

I started a new viking, and when she was sent to Valka at the hatchery to hatch a baby dragon, the game crashed and does exactly what everyone else's is doing. I get as far as choosing a viking but that's it. I have membership and I really don't want it to go to waist  :( :( :(

 

The game crashed The crash report folder named(numbers) next to game  executable It would be great if you’d send it to the game developer!

 

Anyone know where that file is?

 

HP Pavillion Notebook 

Intel core i7

Windows 10 pro

Platform: Downloadable, Facebook Gameroom

Accnt: StrangeLittleCreatures

Vikings: ARandomPersonInBerk LissaFish

 

 

LissaFish's picture
LissaFish
Offline
Supreme Viking Champion
Joined: 02/12/2017
Please Help!

Has anyone with this problem had it resolved? I'm stuck and cant get into the game! :'(

wunderkitten's picture
wunderkitten
Offline
Jarl
Joined: 11/20/2016
I have the same problem,

I have the same problem, playing with SOD app on iPad, latest iOS. Every time i pick Viking #4, and I do the "Dragon Island"expansion, when I get to the part where you head out to the sea to find dragon island in search of the dragon causing the deathly fog,that's when it crashes. Game just shuts down. No error message. I just got this Viking, I deleted another Viking that would crash right after I selected it, every censored time since May. This is an ongoing problem, maybe every since you did the last big update? 

Anyhow, I also have a membership, and basically the game is not playable for me since May. It's very sad, and I'm spending money on something I can't really use. Every day I'm hopeful that it's fixed, but it never is.

my user name is wunderkitten, and the Viking in question is BiancaNightFury.

 

thanks, and fix soon, because it's summer and I want to play sOd!!!!

Edited to add; I just put SOD on my mother's iPad, and the same thing happened. As soon as I selected the Viking it crashed. 

 

hawkfrost15's picture
hawkfrost15
Offline
Forager
Joined: 12/07/2014
Glad I'm not alone in this problem

I've been playing this game for about two 1/2 years now, and this is the most finicky I've seen it. Here's what I've got after crashing all morning and some testing.

•Im a member, and have all the espansions, currently struggling through Call of the Death Song. When I try and walk to Sven's farm, it crashes with the error of "DOmain.exe has stopped working." And nothing else said. The loading bar will simply say loading and then stop moving and the game will crash. This happens going to anywhere else after this point by walking or flying. The only means of transport that works is the map.

•After the game crashes once and I restart it, it refuses to let me move maps without using the master map. It is doing this on my main viking OwlShadow. The odd part is that when I switch vikings, the game doesn't crash. OwlShadow has two years worth of work in her, so I won't be deleting her if that's the problem (she also has quest bugs with "prepare for the big one" and "epic catastrophe". Incredibly frustrating). My other viking, AlderiatheFeared, works fine most of time.

•Restarting my HP often resolves the problem for a short amount of time(around a half an hour) than the same error occurs. Whipping chaches has no effect, reinstalling has.no effect.

•have yet.to have this problem on the app for android. I run my HP on Windows 10. With the latest version of the game, and from trial and error this morning and this thread, I think we can conclude that the error us not our computers, but the game has a fatal bug, possibly in the new updates code.

Some help would be greatly appreciated, I love this game and my dragons and have been here since before the expansion packs and Stocik changed to Valka. I don't want to give up on this game. Please help and fix the crashing bug. My user is the same as here.

__________________

 

 

 

MomonpaMama's picture
MomonpaMama
Offline
Jarl
Joined: 04/21/2016
One of two vikings crashing

My daughter has two Vikings, and one of them can be played but when the other is chosen, the game tries to load but then crashes with no error messages. This has been going on for a couple of weeks now. We have the game on iPhone 7 and IPad 2, and we've tried removing and reinstalling on the iPad but this hasn't worked.

LissaFish's picture
LissaFish
Offline
Supreme Viking Champion
Joined: 02/12/2017
doesn't sound like the same problem

Doesn't sound like the same problem, so hopefully fixable (this thread is about a computer glitch common in hps and it is not fixable I found out sadly)

 

What you should do is PM an administrator. look in the above posts for a post by Brynjolf, and click the pm button on the left side of his profile. Then write about you're problem.

 

Hope this helps!

Apoa's picture
Apoa
Offline
Viking Warrior
Joined: 08/12/2016
I have the same issue. The

I have the same issue. The game keeps crashing after the newest update, and when I open the crash folder, it says "Access Violation". It's connected to Unity player I believe, and I don't know why is it not working.

__________________

 

Apoa

 

 

NOT A QUEEN, A KHALEESI.

 

THE MOTHER OF DRAGONS.

 

 

CLAN

 

Check out my Youtube Channel, Apoa's Demon. I hope you will join me in the sky, like many others.

 

Marvel Dragons

 

Natasha  Romanova

 

 

 

DC Dragons

 

Wonderwing

 

 

 

Direwolf Dragons

 

Shaggydog

 

Lady

 

Summer

 

Ghost

 

 

 

Game of Thrones Dragons

 

Cersei

 

Viserion

 

Daenerys/Khaleesi

 

Sansa

 

Dragons named after Gods

 

Logi

 

 

Here are all my Dragons, shown in order of bonding with them.

 

Skycutter, a Hideous Zippleback, is a shy and smart Dragon that preffers solitude. But that also means that I'm the only one in the world she really knows and loves.

 

Sharpwing, a Whispering Death, is an agressive Dragon that lives in the dark caves beneath Berk. On those rare occasions when I can find her, she is very distant and almost never allows me to ride her.

 

Sparkeye, a Skrill, is a wise Dragon that never fights and can solve every conflict.

 

Pepy, a Snafflefang, is a playful Dragon that hates work and usually plays with other Dragons in the Wilderness.

 

Lullu, a Gronckle, is the happiest one. She is always happy, no matter what.

 

Fireclaw, a Monstrous Nightmare, is a curios Dragon that loves investigating. Every time she finds something new, she has to know exactly what that is.

 

Saphira, a Shockjaw, is the competitive one. She loves Racing, and won't stop until she comes first ten times in a row.

 

Wavecalmer, a Thunderdrum, is the gentle one. She never fights with other Dragons, and helps everyone she can.

 

Brighteyes, a Deadly Nadder, is the strong one. She sacrifices herself for everyone, and never regrets anything.

 

Softie, a Hotburple, is the lazy one. She spends her days sleeping in the Stables, and it's impossible to get her out for a flight.

 

Shaphead, a Devilish Dervish, is also one of the wiser Dragons. If we're not flying together, she usually hangs out with Sparkeye.

 

Braveheart, a Mudraker, is the brave one. When he was only a hatchling, I rescued him from the Dragon Hunters. Now, with my help, in his heart there are flames of bravery that will never stop growing.

 

Shaggydog, a Night Terror, is the wild one. Even though he's trained and we have a very good bond, he doesn't like chains or cages and will do anything to stay away from those.

 

Frozen Heart, a Groncicle, is the spirited one. She usually spends her time at Icestorm Island, with her family.

 

Logi, a Typhoomerang, is the protector. He is extremly loyal to me, but is only dangerous if you try to hurt me, or anyone else.

 

Wonderwing, a Raincutter, is a cruel but fair Dragon. She stands for justice, and can be deadly if injustice is shown to her.

 

Lady, a Razorwhip, is an explorer. She loves exploring new islands and searching the sea. Unfortunately, she never plays with her sister Cersei.

 

Cersei, a Razorwhip, is full of anger, fear and sadness, because she never met or even saw her mother. She doesn't like other Dragons and other Vikings, and I'm the only one she trusts.

 

Frozen Soul, a Snow Wraith, is the guardian. She is the one that never sleeps at night, because she flies around with me, making sure that everyone is safe.

 

Summer, a Windwalker, likes to fly very high up to watch at everyone from above. While I can barely hold on to his back, he loves diving and making sharp turns between the clouds.

 

Princess, a Fireworm Queen, is a real drama queen. When she hatched alongside her 1 253 brothers, she walked right into my Stables. Of course, she had to roar all the time, because that's what she just has to do.

 

 

Natasha Romanova, a Sand Wraith, was born for races and killing. Fortunately, she's trained well enough to know right from wrong.

 

Ghost, a Screaming Death, is a real explorer. He likes to fly around and look for new islands with Lady.

 

Mockingjay, a Deathsong, is a lonely Dragon I saved from Melody Island. Since many Dragons are afraid of her, I'm always there for her.

 

Viserion, a Shovelhelm, is a proud, strong Dragon that protects everyone he trusts and kills everyone that betrays him. He's a great friend to have and your worst nightmare if you betray him in any way.

 

Daenerys, a Timberjack, is a strong, proud Dragon that takes what she wants, but still has a big heart. She's the breaker of chains and Khaleesi of the sky.

 

Sansa, a Shivertootth, is a young, happy Dragon with big dreams. If we're not flying around Icestorm Island, she is definetly somewhere near Ruff and Tuff.