Game crashes & missing textures!

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Gorge_Sparkflare's picture
Gorge_Sparkflare
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Joined: 01/19/2014

For the last few weeks I have struggled to get the game to run smoothly without freezing after a few minutes or even seconds. Sometimes it works for half an hour and other times it doesn't even finish loading before it becomes unresponsive. About a dozen times it made my computer crash and restart. I run the game on Steam with my MacBook Air. Any ideas for how I can solve this issue or work around it?

 

Another problem I notice quite often is a blue, red and green grid pattern replacing one of the textures in the landscape. In the screenshot below even Sparkflare was covered in a transparent layer of the same pattern.

(The game was also frozen at this point, so I couldn't move the pointer out of the way!)

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Kees the Valiant's picture
Kees the Valiant
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Joined: 11/28/2014
This may help

I had a similar issue in the past and thought I'd post a possible solution(s):

 

1.)  Make sure that you have the latest driver for your graphics card.  This usually resolves the issue.

2.)  If that doesn't work, you can reduce the quality of the graphics a bit.  While holding down the SHIFT key, click on the SoD shortcut to start the game as usual.  A window should pop up where you can choose the graphics quality.  If I remember correctly, the default is set to "fantastic".  Try setting the graphics quality to "good" and see if that works.  Don't change any of the other settings.  I have a Windows 10 operating system so the second solution may not be available if you have another operating system.

 

I hope this helps you get back in the game.

 

Kees the Valiant

The Dragon Racers

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Varku's picture
Varku
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~

Completely wipe the game off your drive (using an uninstaller) and try reinstalling it. Looks like some of the assets are failing to load.

 

What macbook air are you using? Like Kees said, maybe your graphics chip isn't up for the task.

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Gorge_Sparkflare's picture
Gorge_Sparkflare
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Joined: 01/19/2014
Technical stats

Thank you both for your tips. I tried reinstalling it but that didn't fix either of the issues, and I couldn't change the graphics quality. Here are some details about my laptop.

 

MacBook Air  (13-inch, Early 2015)

Processor  1.6 GHz Intel Core i5

Graphics  Intel HD Graphics 6000 1536 MB

 

It was always able to run the game just fine for the most part, so I don't know why it's missing files now. I play with MMO off to reduce the risk of it crashing.

 

P.S. After looking closely at the grid pattern I realized its real colours were black, magenta and dull yellow, as it appears in the right corner of the photo above.

Kees the Valiant's picture
Kees the Valiant
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Joined: 11/28/2014
Do you have the latest update for your operating system?

I understand that Apple controls all the drivers and that it updates it through operating system updates.  Did you check whether you have the latest OS update? 

 

As well, with the recent SoD update, it reset everything by forcing a download of your profile, etc. (a refresh).  Do you still have issues after the update?  I am assuming that the SoD version for Macs would have been updated at the same time.

 

In order for my issues to go away, (constant system crashes) I had to take more drastic steps in that I had to reduce the memory clock speed of my graphics card to equal that of my system memory by using MSI Afterburner.  It is highly unlikely that you would have this particular issue but am just mentioning it in case it helps you in your research.

 

Good luck and Merry Christmas

 

Kees the Valiant

The Dragon Racers

Gorge_Sparkflare's picture
Gorge_Sparkflare
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Joined: 01/19/2014
Since the 2.10 update

Merry Christmas to you too. I installed the latest macOS update on December 19, and then the new version of the the game. It now loads the textures more consistently but still freezes often. I'm telling you, the Archipelago is getting too cold! But I love the enhanced textures the update brought with it.

 

Kees the Valiant's picture
Kees the Valiant
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Joined: 11/28/2014
One more suggestion

A friend of mine had a lot of graphics issues as well with SoD (black screen but sound was there).  I uninstalled the SoD version on her computer and then downloaded the SoD version from the Windows store.  That version worked perfectly.  If not already done so, I suggest that you uninstall it as well and then download it from the Apple store.  I checked and it is available.  Good luck.

 

Kees the Valiant

The Dragon Racers

Strykana's picture
Strykana
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Joined: 04/25/2014
Try without Steam

I used to play SoD through Steam, before Jumpstart released a downloadable OSX version. I'd suggest you try to play it without using Steam. SoD just runs better on its own for me, albeit still with its normal issues. lol

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