Difficulties with Chat or Clan Message Boards?

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Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013

Hello everyone. We've received a number of reports about issues with chat or sending messages through clan message boards. We're looking into pinpointing and resolving this issue, but we need your help! If you are experiencing either (or both) of these issues, please respond to this thread with the following information:

 

1. Tell us if you are experiencing issues with chat, clan message boards, both, or any other form of communication in the game.

2. Please describe in detail what happens when trying to communicate with others. Do you receive some sort of error message? Does the text you type disappear? Does the cursor change into loading gears and never change? The more details, the better!

3. What is your computer configuration? Half the battle is trying to reproduce the bug so we can figure out how it got there in the first place. When reporting an issue, please specify what type of computer you are using (e.g. Mac or PC), what operating system you use (e.g. Windows 7), and what browser you played the game on (e.g. Internet Explorer or Google Chrome). Remember, the more details you provide, the faster we can help you.

4. Please do not make multiple posts about your problem throughout the forum. When trying to solve an issue like this, we try to take into account how many reports we receive so we can communicate with players to retrieve information in a timely manner. Making multiple posts about the same topic delays the process since we need to sort through reposts instead of collecting unique reports. Don't panic if we don't respond right away. We'll get to you :)

 

Please note: Occasionally, players report getting blocked from the game's chat system. This is a separate issue from the one described above so please do not post reports related to blocked chat on this thread. Even if you didn't feel that you said anything inappropriate, remember that SoD is targeted toward younger audiences and errs on the side of caution with what players can say to each other. That said, talking about personal information or joking in ways that may not seem inappropriate to older audiences will still be blocked in our chat system. If you experience this type of issue, please send me a PM with your account username and Viking name so we can look into your chat history and clarify any confusion.

 

Thanks in advance for all your help and cooperation.

bluedolphin
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Viking Warrior
Joined: 10/02/2013
chat disappears

I am using a PC, browser is IE, my OS is both windows Vista and windows 7 depending on whether I am on the laptop or desktop. When using the chat feature I will type and enter or send and it will never show in the chat box. Also, I have noticed that there are A LOT of words (even everyday words) that will not allow the chat to go through, for instance numbers, even in the written form.

I have noticed, sometimes while this is happening that the system will show me as being offline, even though I am still actively playing the game. (My granddaughter brought this to my attention). Also, there has been two times when it would not allow me to chat and within a minute or two Unity would crash. Hopefully this information has helped some,as it sure would be nice to have this issue resolved.

Thank you for your attention to this matter.

Zaiwsome's picture
Zaiwsome
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Dragon Trainer
Joined: 09/19/2013
Thunder Run Chat

There are times when I can't seem to chat in Thunder Run. It occur mostly after I finish a race. The chat message does not appear even with a single word. I'm using Samsung laptop, run on Window 7 and Google Chrome

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Iron Wolf
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Jarl
Joined: 10/06/2013
Chat Issues

I am having issues posting comments at all.  If I try and use names (or even parts of names), the posts will not appear.  Also, would there be a way to add some sort of mod onto chats?  It's starting to get a little ridiculous, with trainers fighting and spamming the general chat.  They don't tend to listen to each other, and it's hard for new trainers to ask any questions, since they're immediately overrun by some sort of argument. 

I'm on a PC- Toshiba, with Windows 7, on Firefox.  I've been having trouble posting comments since I first accessed the game, around a week ago.

Rumil's picture
Rumil
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Supreme Viking Champion
Joined: 10/01/2013
chat not working at all

In my case, most of the time chat doesn't work at all (i.e. nine times over ten). Anything I type is not shown, neither in the chat window nor in the game as a bubble. I can though see other players messages, and emoticons work properly.

As for the messages, I'm not able to send them from my farm. An error window appears "We can't post the message right now" or something. Sometimes this happens also outside the farm. Even so the message is delivered some time after (maybe when I change scenery).

 

I run the game on a laptop, Windows 7 Home Premium as OS, Google Chrome as browser.

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werewolf6780
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Dragon Trainer
Joined: 10/13/2013
Can't send direct messages

If I try to send a message to my friend it says that my message could not be sent at this time & to try later. I've tried since I first started playing but it never would let me...
I have a PC - Acer Aspire
Windows 7
Google Chrome

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Adme
Offline
Jarl
Joined: 11/02/2013
Everytime I type a chat, and

Everytime I type a chat, and hit enter, nothing happens... And I have tried clicking the 'send' button...

 

 

 

HELP!!!

Siren's picture
Siren
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School of Dragons Admin
Joined: 09/10/2013
Chat Guide Now Available!

Hello, fellow vikings - A new chat guide was recently released to help players better understand how SoD's chat system works and ultimately avoid any unnecessary issues with account silencing. If you’re experiencing any chat issues that are not addressed in the listed categories, please let us know! http://Ez.com/SoDChatGuide

httyyd's picture
httyyd
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Supreme Viking Champion
Joined: 10/12/2013
Chat stopping after races

Hi.

First off love the game and all that you are doing in keeping the game running

 

What usually happens with me is my chat stoppes almost every time I finish a race.  Single player or in a group.  Every time try and enter a message, it just disappears in the message box when I press enter.

 

When I say "almost", the chat did not stop once out of maybe fifty times the chat did stop after racing in thunder run.

 

   I am using an Acer laptop PC, Windows 7, and Internet Explore for my browser.

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Chapter 5                                      Chapter 6                                        Chapter 7

Chapters 8 and 9                        Chapter 10                                     Chapter 11

Chapters 12 and 13                     Chapters 14, 15, and 16             Chapter 17

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Chapter 29                                   Chapter 30                                       Chapter 31

Chapter 32                                   Chapter 33                                       Chapter 34

Chapter 35                                   Chapter 36                                       Chapter 37

Chapter 38                                   Chapter 39                                       Chapter 40

Chapter 41                                   Chapter 42                                       Chapter 43

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Chapter 7          Chapter 8         Chapter 9            Chapter 10       Chapter 11        Chapter 12

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Chapter 19        Chapter 20       Chapter 21          Chapter 22       Chapter 23      Chapter 24

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Chapter 35 Part 1         Chapter 35 Part 2        Chapter 35 Part 3        Chapter 36

 

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Qrion's picture
Qrion
Offline
Jarl
Joined: 11/18/2013
Not seen chat working since first login

Hey,

 

I never seen my chat work since the first day I logged in (not even a simple hello).

 

1. Both / All - Cannot chat in any channel, cannot send messages of any form.

2.

  • In a chat window: Chat is typed in the input field but on enter dissapears form input and does not appear in chat window itself.
  • Message (Board): "Unable to post your message. Please try again later." 

3. PC - Windows 8.1 - Chrome (latest) - Only hardware firewalls (router)

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Qrion's picture
Qrion
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Jarl
Joined: 11/18/2013
Oh and country: Netherlands

Oh and country: Netherlands (Europe) if that might matter.

Qrion's picture
Qrion
Offline
Jarl
Joined: 11/18/2013
Update

Had the setting "Safe Type Chat" on the account page disabled thinking that disable the safe filter. Enabling that setting restored partial chat for me. Still lots of sentences not displayed, most likely due to common words used that are blocked.

crossmyheart
Offline
Jarl
Joined: 12/12/2013
Chat And Clan Message Issues

In the last week or two I ahve been having problems sending messages through the chat and through my clan message board. Sometime it would let me send messages and now I cant send them at all.

 

With the chat I cant send messages and I also cant see the public chats. With the clan messages when I am done writing my message and go to send I end up getting a message that says "Message unable to send. Please try again later" 

 

I have a PC running Windows 7 and I play SoD on Google Chrome.

jaephen
Offline
Jarl
Joined: 01/07/2014
THANK YOU.

Thank you so much for banning me chat for 5 minutes for accidentally using numbers which are apparently really bad.

Instead of 5 minutes, why not ban me forever? Because that's exactly what happened.

 

After the "5 minute" chat ban, the server apparently didn't want to lift my ban. So now I'm left with no chat at all.

CoolFool XD's picture
CoolFool XD
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Jarl
Joined: 01/04/2014
It happened to me

It happened to me too but it said "you've said too many words your chat will b turnd off for 5/15/30 minutes" but aftr that time it still doesnt work. Btw why r spanish words blocked?....just wondering :D

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Yasy Nihat's picture
Yasy Nihat
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Berk's Power Player
Joined: 09/18/2013
I'm not banned though, it

I'm not banned though, it never said or warned me - and I've been unable to use my chat for over 2 weeks now- I was waiting for the next update to fix the bug but it hasn't & I can't write on my clan wall either - I am using both the iPad & a MacBookpro 

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Hattori's picture
Hattori
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Supreme Viking Champion
Joined: 11/01/2013
Maybe you turned off the safe

Maybe you turned off the safe chat in your account settings by accident? Give it a check

Yasy Nihat's picture
Yasy Nihat
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Berk's Power Player
Joined: 09/18/2013
Oh need thought of that ~

Oh need thought of that ~ thanks :)

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firewormqueen
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Supreme Viking Champion
Joined: 10/22/2013
My type chat has been turned

My type chat has been turned off and I'm on the 12 hours one. But how come, when I said Hello, my chat went off saying I wasn't allowed to say it! Now my chat is off for 24 hours for saying Hello! :(

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firewormqueen's picture
firewormqueen
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Supreme Viking Champion
Joined: 10/22/2013
Sorry that wasn't meant to

Sorry that wasn't meant to come up that many times XD

Hanani
Offline
Jarl
Joined: 03/10/2014
Same

Same here, when i try type hello nothing happens no matter if hit enter or send.

Sometimes i get an server error but thats just a few times when i just logged on and try to write.

 

Have some issues with sending messages too.

 

Nice game but has a few very annoying problems.

 

But keep the good work going :)

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Is this still occuring?

This might have been related to recent MMO issues that we have since resolved in SoD. When these features are down, it can cause temporary errors in messaging like this.

Gaz's picture
Gaz
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Chief
Joined: 08/11/2014
I need help.

  The mmo is on but I can't chat or see other players in the game. Can you fix it for me. 

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Storm
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Joined: 02/27/2014
I have this problem same problem

I been having same problem this past week, that I am in MMO and see noone around.  It does it coming out of farm or TR and other places.  Even causes problem getting into TR saying I am in single mode or it knocked me offline.  I play with the MMO and single so I can see people.  

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tandloos2
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Dragon Master
Joined: 10/31/2013
 i know it's a little fast

 

i know it's a little fast but that my problem

evertime i send a message it's just disappears

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
A few more details...

It looks like you are receiving the confirmation that your message has been posted. What exactly is disappearing when you post? Are you asking about the icons where you favorites are listed? Please confirm and we can have our team review this. Thanks!

tandloos2's picture
tandloos2
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Dragon Master
Joined: 10/31/2013
a few more detials

Afer i receive the message that the message is post i can see what i send, but wen i go back later de message is disappeard and the other person didn't receive the message 

And about the favorites where can i find them ?? I didn't notice there is a list of 

Aemirah's picture
Aemirah
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Chief
Joined: 01/30/2014
I have recently had trouble

I have recently had trouble talking while in the Thunder Run racing lobby.  I will type something, press enter, and then my text will not appear.  Once I was trying to reply to someone, so they were able to type, but I could not respond.

 

I us a PC with Windows 7, and the browser I use is Firefox.

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Zaptrollwen
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Jarl
Joined: 03/30/2014
Clans

I keep trying to join a clan but when I select join and click on a clan name the entire thing goes blank, I can't see any of the clan details just the headers (Join, Create etc.) How can I join a clan if I can't see the clan pages?

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Vespera
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Jarl
Joined: 03/31/2014
Uncertainties

Let me just make something clear. I understand that the SoD chatroom is monitored to prevent the exchange of personal or inappropriate information.

 

What does concern me is that the chatroom regulator keeps flagging me whenever I type words like "thrilling", "intense" and "Berk" in a chat message. It is not my intention to violate any of the game's ethical policies, but these incidents discourage me to fully enjoy the game, because I am constantly worrying about whether I am going to be kicked out for unintentionally saying something offensive.

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MasterDragonTrainee's picture
MasterDragonTrainee
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Chief
Joined: 07/19/2015
This is exactly what's been

This is exactly what's been happening to me!! I have been banned for saying "two" for five minutes. I log off because what's the point of playong for five minutes if you can't talk. Then, when I log back on, I'm typing something, that you are allowed to say please note, and it bans me for 4 HOURS!! This hasn't even happened once! It's happened multiple times. Right before I send it, I get banned!! It's happened so many times that my mom thinks I should just leave SoD and never play again. And if this happens again, I will leave and never play for at least a year! So unless you want your users to leave, you should fix this issue.

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codel1417's picture
codel1417
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Forager
Joined: 11/10/2013
This is how the chat should work

1) can only chat with your age group

2) older than 13 should remove the chat filter for non swear words

3) for under 13 fix the chat filter

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toothlessfan's picture
toothlessfan
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Chief
Joined: 09/29/2013
um...
I do not know about it that only people of "13 years" is released ... maybe 10? 
because I'm 11 (almost 12) and I'm not talking bads words ... or anything else except how boring censored ... etc (which are normal words today ...)
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MasterDragonTrainee's picture
MasterDragonTrainee
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Chief
Joined: 07/19/2015
I like the idea about age

I like the idea about age group but the non swear thing, maybe it shouldn't happen for older thirteen because some people (like me) won't be able to say swear words no matter what the age is. Because so idiot is going to figure out how to hack the age grouo thing and when he swears, younger kids are going to see it. So everything above except swear words. AND CAN WE PLEASE HAVE NUMBERS!! ITS GETING ANNOYING SAYING CODE WORDS!! BAN STREET NAMES NOT NUMBERS!!

evilbunny
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Jarl
Joined: 05/14/2014
1. chat2. When I try to type

1. chat

2. When I try to type anything and send it, it doesn't send. All I've typed so far is things like '' hello'' nothing innapropriate. I push enter or send and the message dissapears but doesn't show up in the chat box

3. I'm using a surface pro with windows 8. i usually use google chrome

 

I really want to make friends and play games with them but i can't because of this ):

MasterDragonTrainee's picture
MasterDragonTrainee
Offline
Chief
Joined: 07/19/2015
I think I know what your

I think I know what your problem is. Try not to use google chrome because that web doesn't support unity. Maybe use explorer. If that doesn't work then try clearing your unity cache. Hope this helps!!

Ellena96's picture
Ellena96
Offline
Forager
Joined: 05/17/2014
Chat issues

1. I'm having problems with the ingame chat.

2. When I'm trying to send a message via chat I can type in the message, but as soon as I press enter it disappears and nothing happens. Still I can see the other players writing. It even happens with simple words like "hello". Up to now I only managed to actually chat three times out of 12 or 13 tries. Also certain ingame Names seem to be censored. For example: I tried to ask how to get to Gothis house (because I couldn't find it) and the word "Gothi" got censored. I then tried to write it differently, for example with space in between the letters, with the same result. This is really annoying, because it makes it hard to ask other players for help.

3. My Computer is an IBM ThinkPad with Windows XP and I'm using FireFox as my browser. I also had the problem with a PC that is running on Windows 7, also using FireFox. Emptying the cache did not help.

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Roleplayer? SciFi-Fan? Looking for new People to write with? Visit the Beyond the Stars Roleplay Forum!

Spirit1998's picture
Spirit1998
Offline
Chief
Joined: 12/19/2013
Chat Issues

My chat hardly ever works. It appears, I can read other people's messages, and I can type my own, but when I press send/enter the text vanishes and it doesn't appear over my viking's head or in the chat. I use a Mac with a fairly recent operating system (I can't remember which, I'm sorry) and I play on Safari. I don't think I've been blocked or anything. Thank you!

__________________

Picture is Frozen concept art -- it belongs to Disney, not me :)

 

Viking: Adaryn (female, level 18)

Dragons:

  Kalira (female, Nightmare, level 20)

  Blitz (male, Skrill, level 20)

  Seraphina (female, Nadder, level 12)

  Toothless (level 8)

Friend code: ZQoF3

 

"Be humble, for you are made of earth.

Be noble, for you are made of stars."

- Serbian proverb

 

Semonia
Offline
Dragon Master
Joined: 05/27/2014
Can't chat

Hi there,

I tried this game and liked it and became member. The only thing that really, really gets on my nerves is, that most of the time i can't chat. When I write something and press enter it doesn't show.

It would be great if you could look into this. My account name is Semonia code is AMSU3C.

Thank you very much

Semonia

Semonia
Offline
Dragon Master
Joined: 05/27/2014
Can't chat

Hi there,

I tried this game and liked it and became member. The only thing that really, really gets on my nerves is, that most of the time i can't chat. When I write something and press enter it doesn't show.

It would be great if you could look into this. My account name is Semonia code is AMSU3C.

Thank you very much

Semonia

Semonia
Offline
Dragon Master
Joined: 05/27/2014
worked

It worked this morning. If I remember right the only thing i said was "test" to see if it worked not its not working again.  This is very annoying !

Semonia
Offline
Dragon Master
Joined: 05/27/2014
chat

This morning after this great update chat worked, but you added stables so i said a sentence including the word "stables" what I go scolded for (don't exactly understand why), but still could talk after that. When I got on the next time I again couldn't talk. In my opinion there is no use for a multiplayer game, friends or a clan if you can't talk to each other. So I really would appreciate it if you would fix this,

 

Storm's picture
Storm
Offline
Supreme Viking Champion
Joined: 02/27/2014
Chat does not work

My chat on both my accounts does not work.  I do not get any message or error that shows up.  It is as if I am in single player mode.  Also one of my account does  not show me online at all.  I have cleared up all computer files, re-set my interent, cleared out my unity player files and reloaded new none of it works. 

Lyricalme123
Offline
Jarl
Joined: 06/05/2014
Can't Message anyone on any form of chat/private messaging

Halo,

 

My inglish is kinda bad, please understand that. I am having issues with evry form of communication in the game. When, I try to send a message, the text disappears after I click send. In private messaging, either it will say it poste but then it disapears off the message bord like i nevr sent it.. I use  a PC computer on the Windows 7 operating system on Google Chrome. 

So what do I do? It didnt bothr me at first, but now its getting frustrateing not being able to talk to my frends or the general public. 

 

My friend Jesse, who i introduced to this site, it also having these problems.

Lyricalme123
Offline
Jarl
Joined: 06/05/2014
Can't Message anyone on any form of chat/private messaging

Halo,

 

My inglish is kinda bad, please understand that. I am having issues with evry form of communication in the game. When, I try to send a message, the text disappears after I click send. In private messaging, either it will say it poste but then it disapears off the message bord like i nevr sent it.. I use  a PC computer on the Windows 7 operating system on Google Chrome. 

So what do I do? It didnt bothr me at first, but now its getting frustrateing not being able to talk to my frends or the general public. 

 

My friend Jesse, who i introduced to this site, it also having these problems.

Lyricalme123
Offline
Jarl
Joined: 06/05/2014
Can't Message anyone on any form of chat/private messaging

Halo,

 

My inglish is kinda bad, please understand that. I am having issues with evry form of communication in the game. When, I try to send a message, the text disappears after I click send. In private messaging, either it will say it poste but then it disapears off the message bord like i nevr sent it.. I use  a PC computer on the Windows 7 operating system on Google Chrome. 

So what do I do? It didnt bothr me at first, but now its getting frustrateing not being able to talk to my frends or the general public. 

 

My friend Jesse, who i introduced to this site, it also having these problems.

carbon12
Offline
Jarl
Joined: 05/30/2014
Chat box issues
Hi! 
I am experiencing issues in the chat box. Before when i typed in the box it wouldn't send the message, now when I send things it sends things i never typed, it tells me there is a server error, and the things I type is sent under another user name.
I am using a laptop, my OS is windows7 home premium, and the browser I use is Google Chrome
GregGFB's picture
GregGFB
Offline
Jarl
Joined: 06/11/2014
Good NightAm to 4 days
Good Night
Am to 4 days without being able to use chat 
Is giving server error.
 
help me!!!
 
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Rhoads37
Offline
Jarl
Joined: 06/11/2014
Chat not working

Hi, I started playing school of dragons on my facebook account and therre are all sorts of glitches in that port for the game.  I type in things like " i will." and I either get nothing posting in the chat window or i get told by the game that I am using vulgor language.  what is going on?

Rhoads37
Offline
Jarl
Joined: 06/11/2014
Chat not working

Hi, I started playing school of dragons on my facebook account and therre are all sorts of glitches in that port for the game.  I type in things like " i will." and I either get nothing posting in the chat window or i get told by the game that I am using vulgor language.  what is going on?

Rhoads37
Offline
Jarl
Joined: 06/11/2014
Chat not working

Hi, I started playing school of dragons on my facebook account and therre are all sorts of glitches in that port for the game.  I type in things like " i will." and I either get nothing posting in the chat window or i get told by the game that I am using vulgor language.  what is going on?