Computer crashes when playing downloadable version of SoD

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Kees the Valiant's picture
Kees the Valiant
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Unfortunately for the last two months or so, every time I play the downloadable version of SoD my computer freezes and need to do a hard shutdown by keeping the power button down.  It only occurs while playing SoD.  I have confirmed that I have the latest graphics drivers and did a stress test on my GPU (graphics card) just in case there was a problem.  Passed the various tests with flying colors.  Also deleted and re downloaded the game including data files.  No effect.  Just in case, I also ran a number of virus checkers, etc. Again nothing. 

I have not been able to detect a pattern but it usually happens 5-10 minutes in the play.  My system is relatively new with an Intel core i7 processor, 16 GB of RAM and a graphics card with 4GB of onboard RAM. That should be sufficient to run the game.  I am continueing to explore this issue. 

 

Just mentioning this in case there are others experiencing the same issue.  If you were experiencing the same issue and were able to fix it, please let me know what you did to fix it. 

 

Thanks in advance,

 

Kees the Valiant

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Varku's picture
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A freeze doesn't have to be a crash per se. Does it end up completely unresponsive, including the mouse pointer and commands?

You could try checking your event log to see what causes the hangs.

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Kees the Valiant's picture
Kees the Valiant
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follow up

Mouse does not respond and neither does CTRL-ALT-DEL.  Event log doesn't turn up anything consistent either.  I have observed that on occasion the hard disk usage goes up to 100%.  Am currently looking into that.  Will also try to run web version of SoD through Internet Explorer to see if I have the same issue.

Kees the Valiant's picture
Kees the Valiant
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Update - still having issues

For a little while, it appeared that my issue was solved with the update.  Unfortunately, it was not to be.  Things are back the way they were: entire computer freezes after only a couple of minutes of play.  I forgot to mention previously that in some cases, it is a partial freeze which appears to resolve itself; however, the computer then has hickups which makes it difficult to use. 

 

One item that I noticed as well is that when there is a partial freeze in game and I am in a racing room, the individual player's avatars do not show.  Instead, they show an outline of a viking except it is upside down.

 

I have also tried to play in single player mode.  Same issue.

Varku's picture
Varku
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That's bizarre. And SoD is the only program that does this?

All I can think of for now is a complete wipe of the game, including registry entries, rebooting and reinstalling, switching the game from ssd to hdd (if possible) or to error test your hdd and ram, just in case.

 

If you have a temp hang, it should be logging that. Have you googled the event ID?

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Out of curiosity...

Out of curiosity, what are you using to play the game? Some games will not run on Macs, and do not do all that great on laptops.

 

Did you clear cache as well as temp files? I find that can help out. 

 

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I was also having some of

I was also having some of those issues, I can't race without a game crash. So now it is single player mode only. 

I do miss racing :(

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Kees the Valiant's picture
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Thanks all for your comments

Deleting everything completely is one of the first things I did including the unity program and game files. Then started from scratch.  No effect.  As indicated in my first post, I have a Windows based computer so that's not the issue either.  As to error codes, funny enough there are none that would cause the problem.  Will try to continue to investigate the issue.  So far, I have observed that in single player mode, the crashes are not as often.  While playing in this mode, I can still race with others but when I exit again I am back in single mode.

Fein's picture
Fein
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I have the same problem.I

*edit* So after I uninstalled the game, and installed it again directly on my HDD, it seems to work.
Also I cleaned my hard drive, temp files and such a bit.

I have the same problem. I hadn't played since some time so I downloaded the game again and after it updated, it keeps crashing and I have to manually reboot my computer. I can't even have two screens from the game, it freezes like after 1O seconds. It's very frustrating.

Teleway's picture
Teleway
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Another thing that might help

Have you defragged your computer? This can help sometimes. There's instructions online on how to do it for windows computers.

Kees the Valiant's picture
Kees the Valiant
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Defragging

I do that regularly so that's not it either.

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baileyhannah8
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Me too :(

I've been having this problem all day :( I just messaged Brynjolf about it. If he gets back to me I'll let you know what he said!

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Kees the Valiant's picture
Kees the Valiant
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Quick update

I replaced my current graphics driver with an older one.  It appears to be a bit more stable.  Am also in the process of replacing my power supply unit.  Over time these lose their power.  It currently is at 300W am replacing it with 600W.  Will let you all know when it arrives/is installed and if that solves the issue.

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Solution found (I think)

Ok, after much research, I think I have found the solution.  Up until recently, my graphics card (GPU) was able to handle SoD by itself.  It did not have to use system RAM.  Due to the enhancements to the game (better graphics, etc.), my graphics card was not able to handle it by itself and had to use system RAM.  The clock speed of the GPU RAM and the system RAM were different.  This caused a conflict whenever the GPU accessed system RAM and resulted in a complet system crash.  I used a free program called MSI Afterburner to reduce the clock speed of my GPU's RAM to equal that of the system.  No more crashes since then.  I hope it stays that way.  I am posting this in case others have similar issues.