Can't log in

5 replies [Last post]
Plagued
Offline
Jarl
Joined: 03/19/2017

My son used random letters to create a name. He got booted from the game but can't remember his id and you can't request id and password without it. Is there a way to recover his id as he has spent iTunes credit on this account

Brynjolf's picture
Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Welcome Email

Hello! So sorry to hear this, are you referring to his in-game username? If so, when he first created an account he should have received a 'Welcome' email, within is the username and password chosen. If you can find this email you will be able to retrieve his username. Please remember to check the spam folders, as sometimes our emails can be found there. Do let us know. Thank you. 

Plagued
Offline
Jarl
Joined: 03/19/2017
No I don't have that email

No I don't have that email any more. I tried that idea and there is no option to recover user id

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Brynjolf
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School of Dragons Admin
Joined: 08/29/2013
Support Team

Hello! Thank you for the update. If you no longer have the welcome email, please contact our support team at support@schoolofdragons.com in order to obtain your username. Please include your viking name, if your son remembers it, as well as the email that was used to create the account. They will be able to further help you. Thank you. 

Plagued
Offline
Jarl
Joined: 03/19/2017
I have emailed them twice

I have emailed them twice with no response. I will try again

Brynjolf's picture
Brynjolf
Offline
School of Dragons Admin
Joined: 08/29/2013
Ticket Number

When did you email them? If you have received the ticket number please provide it to us and we can request an update with our team. Thank you!