Cannot Change Forgotten Password?

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Nothronychus's picture
Nothronychus
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Jarl
Joined: 11/11/2019

Hey all, 

Just wanted to know if I could get some help?? I've recently logged out to allow a friend to play for a bit, but I forgot my password when I went to log in again. I clicked 'Forgotten Password' and entered my Username and Email address-as it told me too. However, I can't seem to get a new password because every time I try and get my password changed, I get this: 

Nothronychus's picture
Nothronychus
Offline
Jarl
Joined: 11/11/2019
I should add, every time I

I should add, every time I get the error message, the game freezes and then proceeds to crash.

TrikianTheRacer
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Jarl
Joined: 10/31/2019
Go to the website

If you go to the login on the website you change your password there ive had to do this 3 times

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Nothronychus's picture
Nothronychus
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Jarl
Joined: 11/11/2019
Need Mod Help!

TrikianTheRacer wrote:
If you go to the login on the website you change your password there ive had to do this 3 times

 

Yea...I've tried that a few times. Doesn't work no matter which of my emails I try. I know it's a certain one, as my account is relatively new and I usually keep track of what I register games under. 

I really need a Mod's help with this. Getting frustrating. 

 

I get this when I try and reset my password on the website:

HPowers's picture
HPowers
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Supreme Viking Champion
Joined: 03/25/2015
...

My advice is to pm Brynjolf, the most active forum admin, and include all the informaion you've included in this thread, including the screenshots. You're more likely to get help through a pm because a lot of threads don't get responses from admins. He might end up directing you to email customer support, I really don't know. At any rate, a pm to Brynjolf is your best bet at getting some help with this.

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