Ads are not working: Masterthread

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Varku's picture
Varku
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Joined: 06/14/2015

Hi! I've been browsing for a thread regarding this, but a lot of them are either too old to bump or don't contain much information, so I decided to make one, hoping others with the same problem will reply and share any useful details they can instead of creating an entirely new thread.

 

The problem:

Video ads sometimes cannot load. This applies to the 3-a-day 10 gem chest, stable quests, the daily login reward overview and the store. When tapping the ad button, the game will give the following error: "The video failed to load. Please try again later." Sometimes the ad does load, but will get cut off halfway through, and the same error message will appear. Trying to play an ad after that will instantly give me the error.

 

Frequency:

This seems to happen at random. I used to just forget about the ads and then log in a few hours later and see them working, but now it's been around 3 days and the ads still aren't working for me. For the rest, there's no difference between weekdays or weekends. This issue started a few months ago, as far as I remember.

 

Workarounds tried: 

I thought maybe it's the result of a bad connection, but I can say with (some) certainty that it's not that. I've tried swapping between my LAN and data, using different LANs, swapping VPN servers to different countries including the US, clearing all game data and logging on at different times during the day/week. Another thing I (coincidentally) tried was using a new phone, but no dice.

 

Platform:

Huawei Honor 7 with Android 6 and Xiaomi Note 8T with Android 9.

 

 

 

Be sure to add your experiences if you have the same issue and thank you for coming to my TED talk.

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LunarWolf94
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Viking Warrior
Joined: 04/05/2019
Same...

I'm using Huawei P9 Lite and for some reason the ads won't load AT ALL. It's been going on for a few days. In the past, I had an issue where videos would't load once or twice a day, but now they don't load at all. :S

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Lady fighter
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    I am using a chromebook and the ADs won't work. I need gems and I can't get them from the ADs like usual. It always brings up the " The video ADs have failed to load. Please try again later." It was working fine a couple days ago but now they won't work.

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Drago2412's picture
Drago2412
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Joined: 08/30/2017
.

Hmmm, I have a Huawei phone too and I have a problem with this. Maybe there's a connection? But probably, it's just down to the 'safe ad' or what ever being unable to load. Some other mobile games I play fail to have pop up ads too.

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Varku's picture
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~

I don't think so, I'm using a Xiaomi now and I have the same issues everyone else has. I'm not sure about other games personally as I don't really play mobile games, I just have SoD for the gems, shhhh.

KarenFlannery
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Joined: 10/24/2019
I use an iPad and iPhone with

I use an iPad and iPhone with alll the newest updates and get that message also. Been having that problem since snoggletog started

CrypticMoonFang's picture
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Been having this problem for weeks

I've tried EVERY workaround I could think of including moving locations, restarting internet, using cell data only (or internet only), etc. etc. etc. and have no luck getting ads to load. It's been this way since the Snoggletog extended event started and I'm losing cookies rapidly (fox farm ad speedups and extra gems for speedups). I would've had a shot at Pouncer but now that my cookie quota has declined so too have my chances of completing the three night light set. *sigh* Not spending $100 to get a virtual dragon that doesn't benefit me irl. I feel like even though the event was extended people are still getting robbed of opportunities to get cookies.

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CrypticMoonFang's picture
CrypticMoonFang
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Been having this problem for weeks

I've tried EVERY workaround I could think of including moving locations, restarting internet, using cell data only (or internet only), etc. etc. etc. and have no luck getting ads to load. It's been this way since the Snoggletog extended event started and I'm losing cookies rapidly (fox farm ad speedups and extra gems for speedups). I would've had a shot at Pouncer but now that my cookie quota has declined so too have my chances of completing the three night light set. *sigh* Not spending $100 to get a virtual dragon that doesn't benefit me irl. I feel like even though the event was extended people are still getting robbed of opportunities to get cookies.

Varku's picture
Varku
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Up you go!

Varku's picture
Varku
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Another week, another bump.

Hooperosa's picture
Hooperosa
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I have this problem for a

I have this problem for a very long time.. since November I think. It's really annoying cause I feel like I have much less oportunities to collect gems in compare to other players. Bugs can happen and it's okay. But nearly three months without ads? It's rather not. I tried to use my mobile Internet, AND the WIFI at my home, and the WIFi at my parents home, and there's no difference. As far I know most people in Poland share the same problem. Videos speeding stable missions don't work for me, too. Tried to reinstall the game but without any result, so.. guess I have to wait...

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ReecetheBEAST69
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i had the vids work for me like 4 days ago

i had the vids work for me 4 days ago i think and the next day they are not working. i cant say that ive had this but for a long time since i only started using mobile the week before. i use nokia 2.2

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Varku's picture
Varku
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Update: It managed to load an ad. After that, the game couldn't load my reward and just kept loading so I had to restart it. I tried to play another ad, which glitched my screen as usual before telling me the ad couldn't be loaded. 

 

After that it was the usual, no attempt to load ads and an instant oppsie error.