3 month rewards not showing up

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Discodog1
Offline
Jarl
Joined: 05/26/2018

Hi,

 

We orginally setup an account on a monthly basis to see if our yound dragonrider would play this long term.  As she did, last year we changed this a 3 monthly account, however we do not seemed recieved the rewards for 3 monthly account.  Can you please help us to correct this & back date any rewards that we should have recieved but have not.

 

Thanks