3 month renew

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toothless7321's picture
toothless7321
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Joined: 02/22/2016

I did not want to have this renew feature and it says the renew was successful on steam's end but when I load into the game it says I am not a member still can you please look into that and please fix it I am VERY upset that it did this on December 20th at 3:17am and it says I am not a member still can you please look into this.

 

 

Can a admin look into this for me asap i am getting upset

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HPowers's picture
HPowers
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Joined: 03/25/2015
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Just a heads up, it may be sometime next week before anyone can look into your problem. Monday's a holiday in the United States so it will probably be the middle of next week before anyone can help.

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toothless7321's picture
toothless7321
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Chief
Joined: 02/22/2016
why would it do that

why would it say on steam it was sucessful but when i load into game it says i am not a member? and it took $25 to do a 3 month membership

HPowers's picture
HPowers
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Joined: 03/25/2015
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I don't know why that happened. I just wanted to give you a heads up because you said that you were getting upset and I just wanted you to know that it may be next week sometime before the admins reply. That way you won't think the admins are ignoring you.

toothless7321's picture
toothless7321
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Joined: 02/22/2016
3 month renew subscription in steam

i really want to be a member but it said it bought it through steam but it says i am not a member in game WHY?

HPowers's picture
HPowers
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Joined: 03/25/2015
...

As I said before, I don't know why. I'm not an admin or anyone else who works on the game, therefore I can't help. My response was simply to tell you that an admin might not reply to you until sometime next week because they don't work on weekends and in the United States Monday is Christmas and they won't be at work. You stated you were getting upset and I thought that you thought the admins were ignoring you so that's why I replied.

toothless7321's picture
toothless7321
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Joined: 02/22/2016
well

i sent a Email to jumpstart about what it says about steam and the 3 month membership