09/20/17 Difficulties Redeeming Reward Chests
Hello Vikings! Many of you have reported experiencing issues when opening the battle rewards chests, as well as the many chests that can be found throughout campus. Please rest assured that our team is actively working on this issue and trying to get it resolved soon. However, we do need your help as we try to identify the cause behind this issue.If you have experienced this in the past few weeks, please provide us with the information below:
Username:
Viking Name:
Platform:
Operating System:
When did this occur? (Date):
What were you doing when the bug occurred?:
How did you receive the chest?:
If you have any other information you believe is pertinent to the bug report, feel free to include it. Thank you in advance for your cooperation and continued patience as we try to resolve this.
Username: smithydantrainer
Viking name: ssmithyy
Platform: Mobile
Operating system: Android 7.0 Nougat
When did this occur?:After battle event, It happens a lot.
what were you doing when the bug occurred?: Opening battle chest.
How did you receive the chest? Battle event.
Additional information: The bug happens when I open the chest stright after battle or a day after. My solution to this is saving up the battle chests for a week then opening them all at once at that seems to work.
Username: FuzzleQueen
Viking Name: KylenaStormtamer
Platform: App from Windows Store
Operating System: Windows 10
Date: 9/17 after the 5:00 and 9:00 PM battles (pacific time) I had glitches with battle chests, about two weeks ago I believe I had trouble with chests scattered around school and other areas (right when other users started reporting the same issue with those chests)
What were you doing when the bug occured: With the battle chests, I was trying to open the chest well after the battle occured (5 minutes in one case, 45 minutes in the second case). I believe one time I was in the Training Grounds, and the other time I think I was either at school or in my farm. With the campus chests, I was just wandering up and clicking on chests that open with coins.
How did you recieve: The 9/17 chest issues came from battles, the chests from two weeks ago were the chests you buy with coins
Thanks for working on this, hope my addition to the database helps!
Username: Abcguy
Viking Name: AlliXy
Platform: Mobile
Operating System: Ipad
When did this occur? (Date): Everyday since the beginning of August
What were you doing when the bug occurred?: Just finished battling (I celebrate with a mystery chest you find on campus) or when I wander around the campus.
How did you receive the chest?: I didn't, the battle glitches dont happen to me, just the chests on campus.
Username: Shamara12
Viking Name: xXStarTheNavigatorXx
Platform: the downloadable app on a Amazon Fire Tablet and a Moto E4
Operating System: Amazon and Android
When did this occur? (Date): uh... The same update with the Secret of the Leviathan
What were you doing when the bug occurred?: Wandering around, chatting, being bored, and then opening the chest.
How did you receive the chest?: It was one of the ones laying around the campus, and I never received it.
Username: muurkyys
Viking Name: strawcatrry
Platform: pc, on Steam
Operating System: windows 7
When did this occur? (Date): last time it happened was yesterday I think, or Tuesday, but happened A LOT before
What were you doing when the bug occurred?: trying to redeem a reward after battle and after Loki's maze when buying a chest, or just buying a regular chest
How did you receive the chest?: Never ever did receive nor coin, nor battle chest rewards.
It's sad, that I lost so many coins and time doing battles, but it's nice to know that you're fixing it!
It happened again today.. :/ tried to open a chest for 250 coins and it got stuck aaaaand now, like 15 mins before I got silver and when I tried to open it didn't freeze or anything, just didn't react if I could say that. Well, still hadn't got any of those prizes.
And happened again, it was like 4pm (+2 time zone), was trying to open 90 coins chest and didn't get anything (bare in mind that it always happened with 90 coin chest), 5 min before I was trying for 170 chest and it worked just fine
Username: mericcupnightfury
Viking Name: KelytaOfFairyTail
Platform: The downloaded version on Surface Pro 4
Operating System: Windows 10
When did this occur? (Date): No specific date. It's seems to be at random.
What were you doing when the bug occurred?: Opening my battle rewards chests.
How did you receive the chest?: From battle events.
Will we receive our lost prizes from the glitched chests? Because from what I can tell I didn't receive any rewards from the glitched chests.(probably to prevent something like that unlimited gem glitch thing)
I'm afraid not. If it happens again I'll be sure to mark the time and inform you immediately. :)
I just compleated the new maze at Berk and I opened the chest at the end of the maze for 150 gems. Now the game wont give me my reward. I opened it at 9:50 EST.
Thank you for the update. Did you receive any other reward? Do let us know. Thank you!
I did open another chest right before it for 250 gems. But that one worked just fine.(I got a Fireworm Queen egg)
If I actually received that egg in my inventory, I don't know. I have so many eggs I can't keep track. -_-
I'll pm you the details. I don't like posting my username on the forum. I might be being overly cautious but I'd rather be safe than sorry.
Username:ZeroZap
Viking name:ZeroZap
Platform:mobile
Operating system: iOS 6S,version 10.3.3
It occured nearly a month ago, 3 weeks ago, on 1st September if I am correct.I was farming, and when I came out from the farm and open a chest, I got the bug.I was going around opening chests around the lookout.
This happened to me a lot too:
Username VasyaM2000
Viking name FramherjaOfGods
Platform PC, downloaded from this site
OS Windows 10
Date of glitch 27.09.2017 (yesyerday) and many times before
What was I doing? First battling, than I tried to open the chest right after. It wouldn't open, and the whole game froze, so I had to close it. On other times the game wouldn't froze, I just closed the dialog window and got no rewards.
I won it on a battle (groncicle, lvl 30, if interested). This bug only happens with gold, silver rarely. It happens to berserker chests more often than to outcast.
Me again (heck the previous post). The time (5 minutes ago acually) I got a gold from the outcasts, and went to stables as kind people here on the forum suggested me to. First I opened a couple of power-up chests, that tried this, ind it wouldn't open, I got the geers turning endlessly. I waited for two minutes, then close the game. When I opened it again, there was no chest in my backpack. Thank you for paying attention.
Username: Duckina12
Viking Name: Nightmareoforever
Platform: PC (Downloaded from this website)
Operating System: Windows 7
When did this occur? (Date): It started happening a couple of months ago...
What were you doing when the bug occurred?: Opening battle chest
How did you receive the chest?: By battle
When it happens i can't click on the chest it just loads then goes back in the game,
But in some cases it logged me out and woudn't let me get back in the game...
Now it happens to me every battle event and i don't get anything from the chest because if i delete the ummm thing it won't show in my bag.
PM'd you info. Don't like posting info on open forum.
Username: ArthaPennRacing
Viking Name: ArthaPennRazor
Platform: Laptop PC, Internet Explorer, Facebook, Downloadable and IPad
Operating System: Dell, Windows 10 and IOS
When did this Occur? (Date): from this April tuesday 12 2016 at 09 :15 am I went
to School of Dragons on my Internet Explorer to continued the quest. and then
the Viking list with Play button is not showing! there is An Error Occurred,
from this November Tuesdat 8 2016 at 10:00 am I went to School of Dragons
Alchemy Adventure on Facebook.com to play and Unlock the Dragon Island Level.
and then the loading is stop! there is An Error Occurred!
and from this August monday 7 2017 at 12:00 pm I went to IPad to Appstore to
install the School of Dragons then I login my username arthapennracing then my
username arthapennracing is logging in then I tapn on the Play Button to let me
in the Viking avatar Screen to create my own Viking Player. but then the Viking
Avatar Screen is not showng! there is An Error Occurred! then I delete it and going
to the appstore to install the School of Dragons Alchemy Adventure then I tap it to
open the School of Dragons Alchemy Adventure then I loggin my username
arthapennracing then I tap login to logging in my username to let me in the
dragon Island level screen. but then the login won't logging in my username
arthapennracing! there is An Error Occurred!
How did you reciecve the chest?: the School of Dragons Gold and Gem Hackers
when I used accident.
In April Tuesday 12 2016 I wen to Enternet Explorer to School of Dragons
to be continued from Headmaster's quest in History of the School.
but the Viking list with Play Button Screen is not Open!, the An Error
Occurred is here to block, glitch and crash on Viking List with Play Button
Screen! and it don't let the Viking List with Play Button Screen Showing!
1. I login my username ArthaPennRacing then I enter to login.
2. my username ArthaPennRacing is Logging in then I click on play game.
3. The School of Dragons loading bar with black battern is loading
4. The monitor and CPU is loading.
5. The Expansion Packs Screen with monitor and CPU is loading.
6. The Golden Loading Bar is loading and Full.
7. the School of Dragons V2.4.0 loading bar is loading and full into 100%
complete then I click the Play Button.
8. The Expansion Packs Screen with Loading Bar is loading.
9. Hiccup and Dragon Riders Screen with Loading bar is loading.
10. The Viking List with Play Button Screen is not showing!
An Error Occurred is coming to Block, Glitch and Crash! and it don't let
the Viking List with Play Button Screen Showing.
In November Tuesday 8 2016 I visit www.facebook.com to School of
Dragons Alchemy Adventure Game to play and Unlock the Dragon
Island Level Screen to earn the Three Stars. but then the loading it's
stop! and the Dragon Island Level Screen is not Showing!
the Error is pop out and it said An Error Occurred. An Error Occurred
is here to block, glitch and crash on Dragons Island level Screen!
and it don't let the Dragon Island Level Screen Showing!
1. I click on the School of Dragons Alchemy Adventure from Gameroom.
2. The School of Dragons Alchemy Adventure blue loading bar is loading
and Full.
3. the Toothless Screen with loading is loading.
4. The loading is stop! The Error is pop out and the error said An Error
Occurred and it don't let the Dragon Island Level Screen showing!
In August monday 7 2017 I went to my IPad to Appstore I Install the
School of Dragons Alchemy Adventure then I tap it to open School of
Dragons Alchemy Adventure and the Toothless Screen is loading then
the Login screen is open then I login my username arthapennracing
then I tap on login to loggin my username ArthaPennRacing to go into
the Dragon Island Level Screens to unlock the Dragon Island Level to earn
the Three Stars. but then the Error is pop out! and the error sign said An
Error occurred and the Error Occurred is here to cut the Login and it don't
let the login logging on my username ArthaPennRacing and it don't let
the Dragon Island Level Screen Showing!
1. I tap on the School of Dragons Alchemy Adventure game to be open.
2. Toothless Screen with loading note is loading.
3. The Book of Dragons Screen with loading note is loading.
4. The School of Dragons Alchemy Adventure with Play as Guest and
login Screen is open then I tap on the login to be open.
6. I type my username ArthaPennRacing on the Username then I type
my password on password then I tap on remember me to put correct
to remember me to let me in the Dragon Island Level Screen to Unlock
and earn the Three stars.
7. and then the Error is pop out to cut the Logging in my usernane!
and the Error said An Error Occurred!! and it don't let the Login
logging in my username and Dragon Island Level Screen Showing.
In September Friday 8 2017 i wen to my IPad to Apstore I Install the
School of Dragons V2.9.0 then I tap on it to open the School of Dragons
V2.9.0 and when the monitor and CPU is loading and Expansion packs
screen with Monitor and CPU is loading then loading bar and when the
School of Dragons V2.9.0 Is loading and full to complete then I login my
username ArthaPennRacing and my username ArthaPennRacing is ready
to login and I tap the Play button to open the New Viking Avatar Screen.
but the New Viking Avatar Screen is not open! An Error Occurred is here
to block, glitch and crash on the New Viking Avatar Screen and it don't
let the New Viking Avatar Screen Showing!
1. I tap on the School of Dragons V2.9.0 to Open.
2. the Monitor and CPU is loading.
3. The Expansion Packs Screen with Monitor and CPU is loading.
4. the golden loading bar is loading and reach to the end.
5. the School of Dragons V2.9.0 loading bar is loading.
6. The School of Dragons V2.9.0 Loading bar is full 100% complete then I
type my username ArthaPennRacing and password then I tap on login to
logging in my username ArthaPennRacing.
7. then my username ArthaPennRacing is Logging in then I tap on the
play button.
8. The Expansion Packs Screen with loading bar is loading to open the
New Viking Viking Avatar Screen.
9. but then the New Viking Avatar Screen is not Showing! An Error
Occurred is coming coming to block, glitch and crash on the New
Viking Avatar Screen! and it don't let the New Viking Avatar Screen
Showing.
In April Tuesday 10 2018 I try again to reinstall the School of Dragons
V2.11.0 from the Appstore from my IPad.
when I tap the School of Dragons V2.11.0 to open then I login my
username ArthaPennRacing then I tap play to let the New Viking Avatar
Screen open. but the New Viking Avatar Screen still not Showing!
An Error Occurred its still here to Block, Glitch and crash on the New
Viking Avatar Screen! and it don't let the New Viking Avatar Screen
Sshowing!
1. I tap on the School of Dragons V2.11.0 to open.
2. the Monitor and CPU is Loading.
3. The Wrath of Stormheart The Story Continues Screen with Monitor and
CPU is Loading.
4. the golden loading bar is loading and reach to the end.
5. The School of Dragons V2.11.0 loading bar is loading.
6. The School of Dragons V2.11.0 loading bar is full 100% complete then I
type my username ArthaPennRacing and password then I tap on login to
Logging in my username ArthaPennRacing.
7. then my username ArthaPennRacing is logging in then I tap on the
play button.
8. The Wrath of Stormheart The Story Continues Screen with loading bar
is loading to open the New Viking Avatar Screen.
9. but then the New Viking Avatar Screen still not Showing! An Error
Occurred its still coming to block, glitch and crash on the New Viking
Avatar Screen! and it still don't let the New Viking Avatar Screen
Showing.
I visit www.schoolofdragons.com/help/faq and I click on the Clear My
Browser Unity Cache to clear the Error and Glitch from my games
School of Dragons and School of Dragons Alchemy Adventure to try
again to Reloading to Open the New Viking Avatar Screen from School
of Dragons from my Windows 10 Laptop PC, Internet Explorer,
Downloadable Gameroom, and IPad and Reloading the Dragons Island
Level Screenand Relogging In My Username ArthaPennRacing from
School of Dragons Alchemy Adventure from my Windows 10 Laptop
PC, Internet Explorer, Facebook, Gameroom, Downloadable and IPad.
but the New Viking Avatar Screen its still not Open and Dragon Island
level Screen its still not Open and the Login its still not Loggin in my
username ArthaPennRacing! The An Error Occurred still in my Games
School of Dragons and School of Dragons Alchemy Adventure!
and now I'm stuck in the Error and Loading Screen from Three Years!!!
Username: Lightningstarandmycat
Viking Name: ShimmerStrikeNightFury
Platform: Windows 10
Operating System: App from the Windows store
When did this occur? (Date): 09/28/2019 (This is only one of the days, I know it has happened often before and after this date as well.)
What were you doing when the bug occurred?: Shooting a boat but it's HP wouldn't go down.
How did you receive the chest?: From a boat battle.
Additional information: A lot of people seem to notice this bug especially if they join late, or rejoin a server, and I noticed that's also when it usually happens to me.
This is maybe irrelivnt, but there also seem to be some other problems with re-joining a server, such as TPing to a friend I can't use the chat. Maybe the problem has something to do with re-joining, and not the boat raids themselves?
I'm so glad to see that you guys are actually doing something about this! Thank you so much for listening!
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Hello! Thank you for the information. Do you remember when was the last time this occurred? Do let us know. Thank you!